Ratings based on 56 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2023
by A verified traveler
Must visit!
Posted 16 Nov 2023 on HotelsOne of the most remarkable hotels I have ever stayed in
Comment from Hotel Management
19 Nov 2023 by Kasia, Team New Port, Hotel Management
Thank you Erik! Your opinion is vital for us and we are very happy that you loved your stay in New Port Hotel. We can't wait to see you again :)
by A verified traveler
Posted 6 Oct 2023 on Hotels
Comment from Hotel Management
11 Oct 2023 by Kasia, Team New Port, Hotel Management
Thank you Trevor for such a high rate! We would like you to visit us again so we can show that we are aiming for 11/10 ;) All the best!
by A verified traveler
Posted 3 Oct 2023 on Hotels
Comment from Hotel Management
5 Oct 2023 by Kasia, Team New Port, Hotel Management
Dear Isabel, Thank you for rating us 10/10! We aprreciate that you value us highly :) Can't wait to see you again in New Port.
by A verified traveler from Baton rouge
Posted 4 Sep 2023
unique place - top notch - i would stay there again
Comment from Hotel Management
2 Oct 2023 by Kasia, New Port, Hotel Management
Thank you so much for your feedback! We wppreciate your lovely opinion very much :) We look forward to your next visit!
by A verified traveler
Great idea but staff is not so great
Posted 25 Jul 2023 on HotelsAmazing location. We were looking forward to wake up peacefully with the river views, and no rush since the breakfast was served until 1pm. Sadly that didn't happen.
After first night we got woken up by consistent knocking at 9:45. I woke up walked down only to be asked if I need houskeeping. Like seriously empty rooms are being cleaned at 12:00 why do you wake your guests upat 9:45?
Next day even worse at 8:30 we got woken up by a lady handing me over 6 bottles of water. I don't know if the lady did it to get tips, but all she got is not returning customers. I mean if I need something I would call and ask for it. I rather sleep thou.
When we were checking out I was about to raise this with a lady at reception but she didn't even ask how was our stay and started looking after other clients who drank the whole minibar. Other clients got 15 percent of on direct booking, we were not even asked if all was okay.
Our advice would be, use that do not disturb sign if you want to have a peaceful stay and you will love it.
by A verified traveler
Posted 13 Jul 2023
by A verified traveler
Posted 17 Jun 2023
Just perfect! Modern and easy with great, straightforward facilities made simple in a unique and beautiful location with really professional, friendly helpful and down to earth staff
Stay here!
Comment from Hotel Management
18 Jun 2023 by Kasia, Team New Port, Hotel Management
Dear Michael,Thank you so much for your kind words! We greatly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Our team strives to provide a modern, easy, and comfortable experience for all our guests. We take pride in our unique and beautiful location and are glad that it contributed to your overall satisfaction.We also appreciate your recognition of our professional, friendly, and helpful staff. We believe in delivering exceptional customer service, and it's wonderful to know that our team met your expectations. We aim to create a down-to-earth atmosphere where guests feel welcome and at ease.Hope to see you soon in New Port Hotel!
by A verified traveler
Posted 13 May 2023
Brilliant location, room and staff
Comment from Hotel Management
23 May 2023 by Kasia, Team New Port, Hotel Management
Thank you Oscar for your review! We are thrilled to read that you loved your stay. We would love to host you again!
by A verified traveler
Posted 26 Apr 2023
It was nice being on the river but no access for taxis.
Staff not very knowledgeable.
A little too far from the centre.
The website describes a bar and breakfast buffet but this is not on site, it is up several flights of not well maintained concrete steps, in a separate hotel.
Comment from Hotel Management
7 Jun 2023 by Natalia, Team New Port , Hotel Management
Mark, thank you for sharing your opinion about the hotel. It's great to hear that you enjoyed being on the river which provided a nice atmosphere. :)Thank you for sharing your experience and I'm sorry for the inconvenience you've encountered. May I add that taxis go to the nearest possible place, we are located on the water, so it is not possible for a taxi to come to the entrance. Your feedback helps to point out areas for improvement and I hope you still found some pleasant aspects during your stay.
