Ratings based on 33 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2024
We had a lovely stay at this property over the new year period, room was very clean, staff very helpful and friendly. Not a lot local to the hotel but tram to city very frequently running outside so that didn’t really bother us! Would definitely stay again and are hoping to return sometime this year.
Comment from Hotel Management
7 Feb 2024 by Mirela, Hotel Management
Dear Kirsty,Thank you for sharing your wonderful experience during the New Year period at Ibis Styles Kraków Centrum. We are delighted to hear that you had a lovely stay and that the cleanliness of the room, the helpfulness, and friendliness of our staff left a positive impression.We appreciate your understanding regarding the location and are pleased that the frequent tram service to the city met your needs.It's fantastic to know that you would consider staying with us again, and we look forward to welcoming you back sometime this year. If there's anything specific you'd like during your next stay, please don't hesitate to let us know.Safe travels, and we can't wait to host you again!Best regards,Ibis Styles Kraków Centrum
by A verified traveler
Posted 28 Nov 2023
Stayed fone week in Nov. 2023. Quality of food for breakfast was average -much less than the quality of the Ibis Styles in Warsaw. Quality of purchased food in lounge was below average. Facility was clean and in a very safe area. IT district of Krakow, hotel was 25 min walk to Old Towne district. Staff was professional and very pleasant.
by A verified traveler
Posted 28 Nov 2023
The staff was very accommodating and patient. Breakfast was fresh every day. The hotel is mere feet from the tram line that goes straight into the heart of the city. Shops and general stores were also quite close by.
by A verified traveler
Posted 9 Nov 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by Anna, Hotel Management
Dear MartinThank you for your positive review. We are happy that you had a good stay with us and hotel met your expectation. Thank you for choosing our hotel and we wait here for you during your next trip to Krakow.with regardsAnna MidaGeneral Manager
by A verified traveler
Posted 7 Oct 2023 on Hotels
Comment from Hotel Management
26 Oct 2023 by Anna, Hotel Management
Panie MarcinieBardzo dziękujemy z pozytywną opinię. Cieszymy się, że pobyt z nami był udany i mam nadzieję, że zobaczymy się z Panem ponownie.pozdrawiamAnna MidaDyrektor Hotelu
by A verified traveler
Posted 25 Sep 2023 on Hotels
Comment from Hotel Management
7 Oct 2023 by Anna, Hotel Management
Dear guestThank you for your positive review.We are happy hat you enjoyed the stay with us and we hope to see you soon again.with regardsAnna MidaGeneral Manager
by A verified traveler
Posted 13 Aug 2023 on Hotels
Comment from Hotel Management
12 Sep 2023 by Anna, Hotel Management
Dear PaulWe are happy that you had a good stay with us. Thank you for choosing our hotel and we hope to see you soon again. with regardsAnna MidaGeneral Manager
by A verified traveler
Posted 16 Jul 2023 on Hotels
Comment from Hotel Management
20 Jul 2023 by Anna, Hotel Management
Dear CeciliaWe are pleased to read that you enjoyed the stay with us. Thank you for choosing our hotel and we hope to see you soon.kind regardsAnna MidaGeneral Manager
by A verified traveler
Posted 20 Jun 2023 on Hotels
Comment from Hotel Management
20 Jul 2023 by Anna, Hotel Management
Dear GretheThank you for your time to write review. We are happy that your stay was comfortable and we hope to see you soon again.kind regardsAnna MidaGeneral Manager
by A verified traveler
Worst experience ever
Posted 15 Jun 2023 on HotelsI arrived after midnight only to find out that there was overbooking and I don't have a room.
We spent more than 45 minutes to find another hotel since Ibis not only didn't book me a room but also didnt make sure I have an alternative.
I will never stay at an Ibis and will recommend other people to stay away from this chain.
Comment from Hotel Management
21 Jun 2023 by Anna, Hotel Management
Dear Mr. NoamThank you for taking the time to tell us about your experience at the ibis Styles Krakow Centrum. I am sorry for the inconvenience due to hotel overbooking. I can understand how uncomfortable situation it was for you and please allow me to express my sincerest apologies.At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns and we hope that you give us the opportunity to better serve you in the near future.kind regardsAnna MidaGeneral Manager
