Ratings based on 238 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Zephyrhills
Posted 24 Feb 2024
Great hotel, rooms are a little outdated but we enjoyed the swim up bar, swim up pool & it’s convenient shuttle to and from the landmark area
by A verified traveler
Posted 5 Feb 2024
Pool area was incredible. Really set the property above others. A bit of a walk to beach and busy area. If you didn’t want to walk cabs are available. Breakfast buffet was great. Staff very helpful. Room air conditioner was not working well. Overall a good stay.
by A verified traveler
Posted 23 Nov 2023
DO NOT BOOK HERE!!! I REPEAT: SAVE YOUR MONEY AND BOOK ANYWHERE ELSE BUT THIS HORRIBLE HOTEL.
This is NOT a 4 star hotel, it’s barely a 3 star!
I booked a 5 day stay here based on reviews on google and Expedia and the 4 star rating.
STAFF:
Not helpful. I was 3 hours early for check in (due to my flight arrival time) and the check in process was disorganized and slow. My room wasn’t ready for an hour past start time.
ROOMS: DIRTY! EXTREMELY UNHYGIENIC.
I was immediately disgusted by the state of the room as I walked in. Staff does NOT clean the rooms or change the sheets. The first room I was put in (“Premium Swim Out”) still had HAIR IN THE BATHTUB & SHOWER. Rooms are unpainted. Writing on furniture and walls. Cracks on walls. Bathroom fixtures rusted and dirty. I immediately called Expedia and went to the front desk and the staff was unwilling to help!
The staff moved me to a “newer room” with dirty bedsheets and a dirty shower. Again, old rooms, old fixtures, nothing like the photos posted online.
3 days and the staff never changed the sheets or cleaned the bathroom.
They put water and “new towels”
(Some of which had stains; the towels shed) and say that they’ve cleaned your room.
FOOD: not good. Considering a great meal directly outside the resort will cost you about $5 CAD the included breakfast here is horrible. I bought breakfast every morning.
The outside aesthetic of the hotel is the only nice thing about this place- it’s extremely deceiving.
by A verified traveler
Posted 22 Oct 2023
Beware!! Alert!!!
We booked the Hula Hula resort from expedia and we got the room as per choice and confirmation mail and everything but when we reached they said they are overbooked and now they can give some other hotel option which was not that good also cost wise lower then what we paid. So we asked for refund and they said they will return only partial amount and deduct service tax and other charges that too without using a single service they didn’t even offered water. We contacted expedia as well but nothing happened and while transferring refund they again deducted some heavy charges bcoz we didn’t had account in the bank which they asked for. So without using any facility or services or room we almost paid 150 SGD to them as we booked 2 rooms for 3 days. Like this they might cheat u as well so please beware before booking.
by A verified traveler
Posted 22 Jun 2023 on Hotels
Comment from Hotel Management
5 Aug 2023 by Thanya, Hotel Management
Dear Value customer,Thank you very much for taking the time to review our property, And thank you very much for your comments because Your feedback is very important as we are constantly looking for ways to improve our services. Unfortunately, during your stay with us if you informed we are very happy to solve the problem and make your good memory for your holiday. We are looking forward to having you again as a guest in our hotel, If I can be of assistance to you, please do not hesitate to call us we can help you with.
by A verified traveler
Truculent staff
Posted 26 Mar 2023 on HotelsStaff were miserable and made every request seem like an inconvenience. Rooms were tired. The pool was average.
Comment from Hotel Management
23 May 2023 by THANYA, Hotel Management
Dear Khun John,On behalf of everyone at Hula Hula Resort, Ao-Nang, we would like to thank you for being a customer. We value the trust you have put in our services and would like to thank you for that. It’s always a pleasure serving you and we certainly look forward to doing that in the future. Your feedback is very important as we are constantly looking for ways to improve our services, As per your comments we have informed the departure concern to immediately recheck and solve the problem. We are looking forward to having you again as a guest in our hotel, If I can be of assistance to you, please do not hesitate to call us we can help you with.
by A verified traveler
Posted 15 Oct 2022
I suggest getting a king deluxe room, bath tub and great bed
Comment from Hotel Management
23 Nov 2022 by Lookpad, Hotel Management
Dear James,Greetings from Hula Hula Resort AonangThanks for your recent stay with us and your wonderful review. I am delighted to learn that you had a fantastic experience during your recent stay and enjoyed our hospitality. We are looking forward to welcome you back in nearly future.Best Regards,
by A verified traveler
Posted 9 Apr 2020
Staff are amazing, resort offers free shuttle to Ao Nang beach. Room decor a little tired.
by A verified traveler
HULA BAD HULA BAD
Posted 28 Mar 2020 on HotelsThis is more like a hostel and shouldn’t be more than 2 stars. Towels smelt of grease.Very uncomfortable reception area, very limited breakfast, not enough sun loungers. Would I recommend it NO NO
Comment from Hotel Management
31 Mar 2020 by Jaew, Hotel Management
Dear Value customer,
Thank you very much for taking the time to review our property, And thank you very much for your comments because Your feedback is very important as we are constantly looking for ways to improve our services. Unfortunately, during your stay with us if you informed we are very happy to solve the problem and make your good memory for your holiday.We are looking forward to having you again as a guest in our hotel, If I can be of assistance to you, please do not hesitate to call us we can help you with.
by A verified traveler
Posted 13 Mar 2020
Wifi was poor, breakfast was not that exciting power went out and we were never told, air conditioning leaked, there was no hot water
Comment from Hotel Management
14 Mar 2020 by Jaew, Hotel Management
Dear Value customer,
Thank you for taking the time to review your stay with us. We do apologize for any inconvenience during your stay, However, thank you again for your comments, we have to discuss with hotel management in this matter to avoid the problem in the future, If you’re traveling to our area again soon, don’t hesitate to call us if there is anything we can help you with.
