Ratings based on 371 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Everything exceeded our expectations. Staff was amazing
Comment from Hotel Management
23 Apr 2024 by The Management, Hotel Management
Sawadee Dustin,Thank you for taking the time to write your review of our property, your kind comments regarding our service and hotel are very much valued and appreciated. Our Hosts take their roles in our seriously and try, every day, to provide quality customer service which our guests expect.Such positive feedback supports our team and helps us very much. Thank you again, and we look forward to seeing you on your next trip to GLOW Aonang Krabi!
by A verified traveler from Dartford
Posted 4 Apr 2024
Sadly this property was not our best choice for our trip, and quite disappointing as noisy due to it being child friendly, and no sun in the afternoon. in need of some TLC
Comment from Hotel Management
23 Apr 2024 by The Management, Hotel Management
Sawadee Michelle,I thank you for taking time to write to us and for sharing your valuable feedback. We always appreciate hearing from our guests, even if there was an unfavorable occurrence. It is through constructive comments that we learn and help our team improve and grow. Thank you again for taking the time to write to us and share your constructive comments.
by A verified traveler
Posted 19 Mar 2024
Asked for a change of room and staff was very accommodating. Definitely recommend!!
Comment from Hotel Management
3 Apr 2024 by Rose M., Hotel Management
Thank you for taking the time to write your review of our property, your kind comments regarding our service and hotel are very much valued and appreciated. Our Hosts take their roles in our seriously and try, every day, to provide quality customer service which our guests expect.Such positive feedback supports our team and helps us very much. Thank you again, and we look forward to seeing you on your next trip to GLOW Aonang Krabi!
by A verified traveler
Posted 1 Feb 2024
I booked a family suite of this hotel and it was not what I expected. It was quite dirty and looked like it hasn't been mopped for days, stains on bed sheets and blankets, stains on toilet paper, smelt bad in the room and fan was loud. When I brought it to their attention with the toilet paper at first they just changed the roll for me and after I had mentioned all the complaints with photos and videos, they agreed to refund me the remaining nights but still charged me for the first night which I was quite surprised with since the conditions of this room was in such bad shape.
Comment from Hotel Management
14 Feb 2024 by Rose M., Hotel Management
Dear Serena,Thank you for taking the time to share your experience at GLOW Ao Nang. We sincerely apologize for the disappointing stay you had in our family suite. We understand your concerns regarding the cleanliness of the room, including the condition of the bed sheets, blankets, and toilet paper. It is not the level of cleanliness we strive for, and we apologize for any inconvenience caused.We appreciate you bringing these issues to our attention, and we have taken note of your feedback. Please rest assured that we will address these concerns with our housekeeping team to ensure that such incidents do not occur in the future.Regarding the refund, we apologize for any confusion. We regret that we were not able to refund you for the first night. We will review our policies to avoid similar situations in the future.Once again, we apologize for the inconveniences you encountered during your stay with us. We value your feedback and will use it as an opportunity for improvement. Thank you for choosing GLOW Ao Nang, and we hope to have the chance to welcome you back for a more pleasant experience.Kind Regards,
by A verified traveler
Posted 28 Jan 2024 on Hotels
Great location, easy access to everything, kids love the pool however room quite sandy even after being probably express cleaned as our family of 4 stayed there for 4 days
Comment from Hotel Management
14 Feb 2024 by Rose M., Hotel Management
Dear Tonny, thank you for choosing GLOW Ao Nang and for taking the time to share your feedback. We are pleased to hear that you enjoyed our great location and that your kids loved the pool. We apologize for any inconvenience caused by the sandy room. We will make sure to address this matter with our housekeeping team. We appreciate your valuable input and hope to welcome you back in the future.Kind regards,
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
14 Feb 2024 by Rose M., Hotel Management
Dear Nicolas,Thank you for choosing to stay with GLOW Aonang Krabi we hope to see you again soon!Kind Regards,
by A verified traveler
Posted 28 Nov 2023
Took standard room since I was alone! Overall is good I must say. Clean room, toilet, comfortable bed and clean bed linen. Walking distance to nearby all tourist spots. Will come back again!
Comment from Hotel Management
11 Dec 2023 by Rose M., Hotel Management
Sawadee Mahendra,Thank you for choosing to stay with GLOW Aonang Krabi we hope to see you again soon!Kind Regards,
by A verified traveler
Posted 26 Nov 2023
This hotel is absolutely not how it is advertised online.
It is incredibly run down our hotel room smelled beyond disgusting , our balcony was right next to the garbage and an emergency exit stairwell. It was so noisy AND the front desk stole money out of my passport when we checked in.
Absolutely unacceptable.
Not a good hotel at all.
Comment from Hotel Management
11 Dec 2023 by Rose M., Hotel Management
Sawadee Kimberly,Thank you very much for your review of your recent stay at our hotel. Your constructive feedback is extremely valuable to us as we strive to improve with each and every guest comment. Our main priority to offer the best service, food and beverage and a comfortable atmosphere at a good value for each and every guest. I greatly appreciate your comments about the room,the view of your room that did not meet your expectation. Regarding the lost money in your passport we investigate on this matter and look back the cctv and found that our team process the check in as it is. I regret you experienced any discomfort or inconvenience while staying with us.Thank you again for taking the time to write to us and share your constructive comments.Kind Regards,
by A verified traveler
Posted 7 Nov 2023
Comment from Hotel Management
10 Nov 2023 by Rose M., Hotel Management
Sawadee Abbhy,Thank you for choosing to stay with GLOW Aonang Krabi we hope to see you again soon!
by A verified traveler
Posted 29 Oct 2023
Staff so helpful and friendly ❤️
Comment from Hotel Management
10 Nov 2023 by Rose M., Hotel Management
Sawadee Noor,I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about the hotel is deeply appreciated and has been communicated to all the members of my team.Every bit of good news helps support our team. I once again thank you for your valuable comments and look forward to your continued visits and the pleasure of providing you the very best in service and hospitality at GLOW Aonang Krabi!Kind Regards,
