Ratings based on 977 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Good location, value for money. Have a pleasant stay.
by A verified traveler
Posted 20 Apr 2024
Really enjoyed our three nights here. Pool was a lot of fun! Facility is clean and modern
by A verified traveler
Posted 15 Apr 2024
Nothing great to say about this property. Tried to check in at 14:30 and was informed that check in was at 15:00 so we would have to return in half hour which is fine because this is hotel policy. We returned at 15:30 and tried to find a parking spot for our car but was shouted at by parking attendant and pointed in a general direction towards and alleyway to park the car. Upon arriving at the reception to get our room key at 15:40 we were informed that it would be another 15 minute wait because there was a "technician" fixing something in our room. At 16:00 we were finally given a room key for our "pool access room with VIP treatment as per Expedia". We got to our room and found the cleaning staff quickly wiping things as we walked in. The room itself is decently appointed but for the most expensive price point it was nothing special. After the staff left we noticed long black hairs all over the floor, the private access pool has algae and mold around the edge and the paint was peeling off of the walls. You can find a $50 hotel nearby that's clean and way nicer at the KeeReen down the road. We paid $130 CAD or 3550baht for this room and got 2 star quality and service. I brought my concerns up at check in and submitted an internal review during my stay but got nothing back from management. Beware of these pics . It's a motel pretending to be a Marriott in my opinion
by A verified traveler
Posted 15 Apr 2024
Great location
by A verified traveler
Posted 11 Apr 2024
Staff were really friendly, food and drink were well priced
We had a pool access room which was excellent
Would definitely stay here again
Loved the area as well
by A verified traveler
Posted 8 Apr 2024
Check in experience was okay. Room was spacious but cleanliness was seriously lacking. Wallpaper was falling off and there was mold in the room. Breakfast was decent and appreciated as was the free water daily. Did not receive free upgrade or late check out with VIP access.
Some of the staff weren’t super friendly at the check in desk when asking questions.
You get what you pay for. Definitely not a 4 star hotel though - 3 at most.
by A verified traveler
Posted 1 Apr 2024
Everyone was very nice and helpful. Especially the pool bar staff, they made it enjoyable for us.
by A verified traveler
Posted 31 Mar 2024
The Staff were excellent.. 😊
by A verified traveler
Posted 31 Mar 2024
Clean, spacious
by A verified traveler
Posted 30 Mar 2024
Property was well connected and close to beach. However the room smelt damp and musty, and was in need of an update.
I had a massage in the hotel spa and It was really poor unfortunately. The therapist was 40 mins late, and didn’t seem to know what she was doing (very unusual for Thailand). I mentioned this to the reception and they didn’t seem to care at all.
Honestly the massage in the street salons were 1/3 of the price and 10 times better. Very disappointing experience.
The pool was great, but closed at 8pm which was annoying.
