Ratings based on 306 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jan 2020
by A verified traveler
Not a hostel! Separate smelly flats
Posted 16 Oct 2019 on HotelsMONEY STOLEN FROM PRIVATE ROOM!
The room smelt of sewage, I think from an open pipe hidden under a counter. I booked a private room for privacy and security yet “housekeeping” walked in on me, nothing was cleaned at any point nor is it offered so I’m unsure what they were doing. Later in my stay I also had money go missing from a bag kept in the room
This is not a hostel, the rooms are separated around a shared building, the common area is also almost non existent
Comment from Hotel Management
9 Nov 2019 by Urban Pack, Hotel Management
First of all NO ONE had ever said anything about losing anything in the hostel including MONEY!! If you don't even have the courage to tell people who you are and just go by Anonymous, this means that either you are completely lying or this whole review is FAKE!! This is a very serious act that you are accusing and we should have reported this to the police but again "IF" you did lose money then why didn't you bought it up to the reception so that we can call the all the workers, check the room and also call the police!! You are completely insulting us and also accusing people stealing your money?! If I were you I would have file this to the police in no time!! You are the first person ever to mention about the smell, the security, our common area etc... it seems like you are from a competitor and not really a guest! Next time if you want to just write bad things about others have the courage to mentions name and don't makeup things that never happened!! I have already reported this to Expedia and Hotels.com so beware of this person!! FAKE & DANGEROUS!!
by A verified traveler
Posted 6 Aug 2019
it was gud
Comment from Hotel Management
11 Aug 2019 by Albert, Hotel Management
Thank you for staying with us and we hope to see you in the near future! Cheers Urban Packers!
by A verified traveler
Great Hostel
Posted 13 May 2019 on HotelsLovely stay. Great helpful staff that’s easy to talk to and laugh with. This place was really clean. Has a common area and smoking balcony. No complaints. I’d stay here again next time.
Comment from Hotel Management
6 Jun 2019 by Urban Al, Hotel Management
Thank you very much Carissa for staying at our hostel and it was wonderful to have you here with us! Hope to see you soon in the future! Cheers Urban Packers!
by A verified traveler from Arlington, US
Posted 28 Feb 2019
I normally stay in hotels and tried Urban Pack as my first hostel. It was a really good experience! The staff was very friendly and helpful with questions of how to get around, places to try, recommendations, and etc. It is in a god location to get around quickly and easily around Hong Kong.
I would definitely recommend Urban Pack as a first time hostel or even people used to staying at hostels.
by A verified traveler
A little small but good for short stay
Posted 2 Feb 2019 on HotelsThe staff are really friendly and helpful. They were on top of cleaning the bathrooms. The bed was comfy enough but the room was so small it was really warm and stuffy at night. I struggled to sleep and the air con didn't do much. I like the private blinds and socket/light for each bed. The locker was small and space was limited for luggage. On check out luggage is left in the tiny communal area and charged 50HKD. There was free tea and coffee, computer and hairdryer to use which was handy. The Wi-Fi was also pretty good.
by A verified traveler
Posted 31 Jan 2019 on Hotels
by A verified traveler
Posted 28 Jan 2019
by A verified traveler
Posted 23 Jan 2019
The hostel was clean, although located in a narrow part of Hong Kong (all of Hong Kong is a bit narrow like this), and a little hard to find. The shower and bathroom were very clean; the beds are clean and neat; the guests are polite and quiet.
However, the phone number could not be reached at 9 AM Hong Kong time.
by A verified traveler
Great little spot for a few days in HK
Posted 2 Nov 2018 on HotelsWas here for a few days at the end of October. Great location, some of the friendliest staff you'll ever meet, clean and has 2 pretty cool common rooms based on the 14th and 15th floors with a Mac computer and large smart TVs. Also found the free snacks (Oreos and crackers) on my last night! I was happy with my stay and only have a couple of 'could be betters': The lockers need to be bigger as they're unimaginably small, the mini common room on the 14th is right next to the dorms and was a bit noisy some nights as guests (and staff) didn't adhere to the midnight rule, and I really wished the hostel had arranged something for Halloween night. Seemed a great opportunity to get the travellers out to see HK on a holiday with being THE pub crawl.
