Ratings based on 35 Verified Reviews
2.6 Room cleanliness
3.0 Service & staff
2.3 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2023 on Hotels
by A verified traveler
Posted 6 Nov 2023
We booked the room on 3 Sep 2023 for staying 6 nights from 27/10/23 - 2/11/23. The price is about RM991 (or HKD1675) for 6 nights. I booked for twin room, but the operator provided us a double room without window at 13th Floor near to the main reception counter. The room is equipped with Wi-Fi, heater, air-cond, 2 plastic chairs, 6 cloth hangers, towel hanger, hair dryer, 1 small table with 2 drawers, 1 dustbin, TV (not working and informed operator without action). My room was not clean-up and 2 towels were not changed during my 6 nights' stay. They provided shampoo & soap set for our first stay and no refill after that. Check in time is 3pm while check out time is by 11am. We are allowed to store our luggage at the counter after check out. Hygiene level is satisfactory.
Mirador Mansion is very convenient place and walkable to MTR Tsim Sha Tsui / East TST Stations, A21 airport bus stop, Commercial Press Bookstore, Kowloon Mosque, Kowloon Park, Cafe de Coral (Chung King Mansion), Space Museum, K11 Musea, TST Post Office, Signal Hill Garden and etc. I will stay at this place again to save money on accommodation.
by A verified traveler
Posted 27 Oct 2019 on Wotif
It did not live up to the advertising. No double bed which was requested; no towels provided; no window; hot water good but shower/toilet so small that everything got wet; a $500 deposit for the key was required but this was not in the advertising; Generally a dodgy place.
Comment from Hotel Management
3 Nov 2019 by AUSTIN NG, Hotel Management
Dear Valued Customers,
Some guests may not be familiar with Hong Kong hotels, and we can understand them. However, such negative information was sent out because of misunderstanding, and misunderstandings were made to other guests. This kind of ethos does damage the personal qualities of the compatriots. I hope that you can make more understandings. Behind the house prices, the Hong Kong people's feelings are more than waiting for the feelings of different generations of guests. Thank you for your review.
Wish grace and peace,
by A verified traveler
Good!
Posted 21 Jul 2019 on HotelsVery nice in its price.
Comment from Hotel Management
13 Aug 2019 by AUSTIN NG, Hotel Management
Dear MR. /MS. /MRS. Maynards ,
Hong Kong has a lot of land and prices are at the forefront of the world. As the operator of the reception, we understand that this equivalent price (such as the exchange of US dollars) is already the price of star-rated hotels in many foreign countries. So before we arrived at the front desk, we sent an email and so on, so that the guests were mentally prepared in advance. In addition, we also recommend that guests measure their needs before booking, such as room size, number of people, number of bags, etc., to avoid misunderstanding before check-in, to be a savvy traveler.
Yours most sincerely,
Austin NG
by A verified traveler
Posted 9 Mar 2019
Comment from Hotel Management
13 Aug 2019 by AUSTIN NG, Hotel Management
尊敬的 MR. /MS. /MRS. ,
香港土地寸土寸金，物價更位於世界前列。我們作為接待所的經營者，非常明白這個同等物價（比如換作美金單位）已經是外國許多地方星級酒店的房價。所以到達前台前，我們傳送了電郵等等，讓客人提前作心理準備。另外，我們亦建議客人預訂前，先衡量自身需求，比如房間大小、人數、行李數目等等，避免入住前產生誤會，作一個精明的旅行者。
不勝感荷,
Austin NG
by A verified traveler
stay elsewhere.
Posted 8 Mar 2019 on Hotelsfree upgrade to use the cold showers 3 floors above. gee thanks.
walking through clouds of cigarette smoke to exit between the room and lift area.
staff opening the room telling me check out is 10.00am when my confirmation e-mail has 11.00am
double the price of my last stay here and not even half as good.
Comment from Hotel Management
15 Aug 2019 by AUSTIN NG, Hotel Management
Dear MR. /MS. /MRS. ,
Hot water bathing time is normal from 8 pm to 12 pm. Since the hot water supply is public, it is assumed that there will be no hot water in some rooms, provided that the guests in the same unit are used up. In view of this, we have also set up a boutique room - hot water supply for 24 hours, room equipment, size and so on. If you have any questions or questions about the room, please feel free to check with the front desk staff.
Yours most sincerely,
Austin NG
by A verified traveler
Posted 28 Jan 2019 on Hotels
Comment from Hotel Management
13 Aug 2019 by AUSTIN NG, Hotel Management
尊敬的 MR. /MS. /MRS. Xu,
感谢您的点评。根据纪录，我们暂时没有在前台收到您的纪录，关于房间任何对您的不便。在此，我们很抱歉房间内部份设施对您造成不便。其实房间有时会突发出现问题，我们前台职员如若收到要求，亦会立即作出跟进。客人每位的反映都是我们进步的动力，亦同时可以提醒店家有任何问题，可以为客人立即跟进，避免造成误会。我们一直欢迎客人在前台向职员们提出要求，或入住前通知。在此再次感谢您的意见。
敬请垂教 ,
Austin NG
by A verified traveler
Posted 31 Dec 2018
The location of the hotel is very accessible. MTR is very near, Western Union and restaurants. For me, the price of the hotel is very affordable. The staff especially Austin is very nice. We chose to have additional $150 because we don't want shared bathroom(this was indicated in hotel's terms and conditions) and the room has no window. He gave us a room with windows and with the same rate since we have a child. He was so nice and accomodating.
he can speak good English too. The room was small but its enough for the three of us. Wifi is also available. I didn't expect the service and the room condition was good because the price was too cheap.
Comment from Hotel Management
11 Aug 2019 by AUSTIN NG, Hotel Management
Dear MR. /MS. /MRS. ,
Thank you for your review. Our hotel has been operating in Mirador Mansion for about 40 years of experience. We will also be entertained for the first time each stranger arrives, including a hotel guide for customers. You are also welcome to ask the front desk about Hong Kong at all times. There are many people, and the place is much different than the rest of the world, so it will show the real side when the room is introduced.
Thank you for your consideration,
Austin NG
by Philip
Recommended
Posted 11 Aug 2017 on HotelsFront desk person is very helpful.
Comment from Hotel Management
18 Aug 2017 by SL, Hotel Management
Dear Philip, we are happy to know that you are satisfaction of our service. Our office opening hours every day form 9am - 12am. If guest have any need or request, please don’t hesitate to us if you have any questions. We are more than happy to hear from you! Tips for the future guest, our room are difference with the reception, upon arrival, please come and visit our reception first (FlatC2, 13/F, Mirador Mansion). Hope will see you soon =)
by A verified traveler
Good location but rooms are not clean
Posted 25 May 2017Bad. Poor sleep thruout. Bedsheets and pillow cases don't smell clean don't feel clean
