Ratings based on 176 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jun 2024
The property and surroundings are great, however they are getting the basics wrong which leads to an overall negative experience.
Checkin in was delayed by 30 mins. Our room clearly hadn’t been cleaned when we checked in, we needed to chase twice for it to be cleaned.
In fact any housekeeping request throughout our stay needed to be chased multiple times.
Breakfast in the mornings was chaotic, supplies regularly ran out and the staff whilst doing their best seemed ran off their feet.
Outside of this, the pool area, private beach and spa areas really are amazing. This quieter stretch near Kotor has some great restaurants nearby and is walkable to main check points.
If the hotel manages to sort out housekeeping, checkin and breakfast, they’re onto a winner!
Comment from Hotel Management
23 Jun 2024 by Guest Relations Manager, Hotel Management
Dear Beth, Thank you for taking the time to share your feedback. At HUMA, we cherish all comments from our guests, both positive and negative, as they help us improve our services and provide the best possible experience.We take your concerns seriously and will address the issues you mentioned with our team to ensure they are resolved. Your satisfaction is important to us, and we hope you will give us another opportunity to exceed your expectations in the future.Please feel free to contact us directly if you have any further comments or suggestions.Warm regardsHuma Team
by A verified traveler
Posted 19 Jun 2024
Comment from Hotel Management
23 Jun 2024 by Guest Relations Manager, Hotel Management
Dear Klement, Thank you for your review. Please share with us if there was something that you didn't like or something that we should improve. We appreciate any feedback. We are looking forward welcoming you again. Best regards, HUMA Team
by A verified traveler
Posted 12 Jun 2024
The rooms weren't cleaned whilst there, they made the bed and gave us new towels but left the old towels. Water was never refilled. Manager was very rude when I told him I was not aware of how to use the air con unit. The restaurant within the hotel, Lola Braza was poor, it lacked atmosphere and the food was tasteless, my mums steak was tiny and very overcooked, it cost nearly 30 euros!
Comment from Hotel Management
16 Jun 2024 by Guest Relations Manager, Hotel Management
Dear Lisa, Thank you for taking your time to write review for us. We are sincerely apologizing for any inconvenience you've experienced. At HUMA, we cherish all comments from our guests, both positive and negative, as they help us improve our services and provide the best possible experience.We take your concerns seriously and will address the issues you mentioned with our team to ensure they are resolved. Your satisfaction is important to us, and we hope you will give us another opportunity to exceed your expectations in the future.Please feel free to contact us directly if you have any further comments or suggestions.Best regards, HUMA Kotor Bay Hotel & Villas
by A verified traveler
Posted 8 Jun 2024
Gorgeous views. The beach is perfect. Staff are very friendly. Our room was lovely and big, cleaned every day of our stay which was nice. The old town is about 45 minutes walk but it’s an easy walk and the views are spectacular along the way. Reception will call you a taxi if you prefer, that’s about 6 euros and takes maybe 5-10 mins. Our stay was very relaxing and we’ll definitely be back.
Comment from Hotel Management
8 Jun 2024 by Guest Relations Manager, Hotel Management
Dear Sarah-Jane, Thank you so much for your exceptional review and kind words. We appreciate it. We are thrilled to hear that you loved your stay and we are expecting to see you again. Best regards, HUMA Team
by A verified traveler
Posted 1 Jun 2024
Great hotel, clean, and good facilities (gym, swimming pool, private beach area, beach bar, garage, spa, etc.) The only negatuve is the location, its about 4km from the old town (40min walk). During my stay it rained every day so beach area and pool were closed.
Comment from Hotel Management
6 Jun 2024 by Guest Relations Manager, Hotel Management
Dear Victor, Thank you so much for taking your time to write this great review. We appreciate it. We are happy to hear that you've loved our facilities and cleanliness of our hotel. We are looking forward welcoming you again. Best regards, HUMA Kotor Bay Hotel & Villas
by A verified traveler from Weston
Posted 27 May 2024
Beautiful property and the staff were extremely courteous and helpful. Would definitely stay there again.
Comment from Hotel Management
27 May 2024 by Guest Relations Manager, Hotel Management
Dear Viviana, Thank you for taking your time to write this great review and for your kind words about our property and our staff. We will be waiting for you. Best regards, HUMA Kotor Bay Hotel & Villas
by A verified traveler
Posted 14 May 2024
Beautiful hotel, staff friendly, great location and facilities - really impressive gym too!
Missed out on a 5/5 as we stayed 4 nights and the room wasn’t cleaned once which I thought for circa £220 per night was a little disappointing.
Plus watch out for the taxi’s - even the ones the hotel order for you are out to get you regarding charges.. ordered two taxi’s from reception for our friends and us to travel about half an hour up the bay… they were charged €40 - we got charged €70. Didn’t realise until after we sat down in the restaurant… poor form from the hotel recommending dodgy taxi services, spoke to others in the hotel and they had found the same so just go careful
Comment from Hotel Management
17 May 2024 by Guest Relations Manager, Hotel Management
Dear Matthew, Thank you for taking your time to write review for us. We are sincerely apologizing for any inconvenience you've experienced. Regarding taxi, we contacted them, and they would like to refund your ride as there was mistake done by driver. We contacted you on WhatsApp for more info. We are looking forward welcoming you again. Best Regards, HUMA Kotor Bay Hotel & Villas
by A verified traveler
Posted 14 Apr 2024
The beach club was under renovations, but still the property was amazing! The staff were really great and helped us with everything we needed. Amazing experience!
Comment from Hotel Management
14 Apr 2024 by Guest Relations Manager, Hotel Management
Dear Eduardo, Thank you so much for exceptional review and understanding regarding our beach maintenance. Weather didn't allow us to finish it prior to opening. We are looking forward to see you again and to be your host. Best regards, HUMA Kotor Bay Hotel & Villas
by A verified traveler
Posted 9 Apr 2024
I cannot recommend this hotel more. Beautiful location and the staff were amazing and so helpful.
A big thank you to Marco, Danilo and Milicia who made our stay perfect!
Comment from Hotel Management
11 Apr 2024 by Guest Relations, Hotel Management
Dear Luke, Thank you for your review. We are happy to hear that you have enjoyed in your stay. We are looking forward to welcome you again. Best regards, HUMA Kotor Bay Hotel and Villas
by A verified traveler
Posted 24 Oct 2023
