Ratings based on 8 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2019
The accommodation and food was nice, we were let down by the tours and communication.
The night walk was disappointing as we walked very close to our accommodation, so was not really the jungle walk we were expecting. However the river cruises were good, apart from being let down by our boat breaking down within the first 10 minutes of our tour and being stuck in the water for over 20 minutes. This time was just taken from our tour time therefore we had a shorter river cruise than other groups and in this time they saw an orangutan which we missed.
We were let down by communication and pick up. The itinerary we originally had changed, we only found this out by emailing to confirm the time we would be dropped off at the airport after checkout to book our flights. As we had booked our incoming flight based on the original itinerary we arrived at the airport 2 1/2 hours before needed which was a shame. Following this our pickup was over an hour late, which we only found out when we contacted them as we had been stood outside waiting.
Overall I would not recommend this tour due to communication and the way the tour was handled. If communication was better we would have gone to the orangutan sanctuary before pickup with the 3 1/2 hour wait as this was on the original itinerary. As we missed the opportunity to see one in the wild when our boat broke down we were really disappointed. I expected more for the cost of this tour as we spent more as we were on our honeymoon.
by A verified traveler
Great budget option, wildlife without frills
Posted 6 Feb 2019 on HotelsGreat budget option. We saw lots of wildlife, including wild orangutans, from the river, though very little on the night tour (some milipedes and one bird). We were in a cabin - bedroom was fine, bathroom a bit tired. Dorm rooms looked reasonable, but if it rains there is nowhere to dry clothes, and the shared bathrooms were a bit grim. Staff timekeeping could have been better - turned up for the nature talk on our first night, and it just never happened; the whole camp was ready and kitted up on the boat jetty by 5.55am for the 6am boat trip, but staff didn't turn up until 6.15am. That said, we enjoyed in overall, and it's definitely a good value option compared with other expensive places on the river. Food was excellent throughout.
by A verified traveler
Great place to stay
Posted 9 Dec 2018 on HotelsGreat place really friendly people we gotnthier a daub late but they let us stay for extra night no charge.. our tour guide Reuss was amazing knew where to find the orangutan and monkeys and then staff in restauarunf zed And aj where great plus others
Comment from Hotel Management
12 Dec 2018 by NLK team, Hotel Management
Hi Paul,
Thank you for taking your time to share your feedback. Glad that you made it to stay with us :-)
by A verified traveler from Australia
Close to the wildlife in Sepilok
Posted 1 Jul 2018
Pros: An upgrade seems to be happening!
Cons: The whole place is tired. It needs a refurb to keep up with the newer hotels in the area.
Location: Sepilok Orang-utan Sanctuary, Sun Bear Sanctuary and Rainforest Discover Centre all within walking distance
The pool is the redeeming feature of this tired, very average hotel.
The staff were friendly and helpful and the room was a good size, with aircon.
It took me a couple of cool showers to work out how to increase the temperature of the water :)
The towels and bedding were pretty rough – a sheet on my bed had a rip in it and the cover also, and the towels looked like they had been recycled from the room next-door – they looked dirty. They were tired, to say the least. The curtains had hooks missing and did not close properly.
The meals in the Banana Café were OK, but I found the vegetables a bit scarce in the Sweet & Sour Prawns with Vegetables (3 pieces of capsicum and 2 of zucchini or similar).
Pleased to see a refurb happening outside. I hope it extends to the inside too.
by A verified traveler
Basic Hotel for those that dont need any luxury.
Posted 21 Mar 2018Basic accommodation, no TV or Wifi in rooms, bathroom and toilet average condition. Water from shower left hair feeling very sticky after being washed. Given all the basic amenities, you do have to however have to bear in mine it is the jungle. Dinner was buffet style but variety was very limited, and quality of food is budget style however was acceptable and eatable. Was not happy with checkout as we were on the assumption checkout time was 10am but to suit other parties, we were hurried out at 8.15am making it very rushed. Also we purchased a special deal with included Entry into Sepilok Orangutan Santuary and Lunch after pick up prior to taking us to the Hotel, but for some reason they refused to honor the deal and no apology was given on their behalf with the exception that they said they have now removed the special deal off the hotel website it was advertised but they do not realize that it is also advertised on another two Hotel booking websites. Was very disappointed as was looking at other hotels and only chose this one, because of the Special Deal making it appeal more value for money, to which they didn't honor anyway once purchased.
Recommended
for Everyoneby A verified traveler from Paihia
Jungle lodge
Posted 14 Oct 2017
Pros: Comfortable beds- clean accomodation and electricity.
Good food-plenty of vegetables. Good natured people ensuring our comfort and enjoyment.
Location: In jungle- all species of Borneo to be seen at our doorstep- an amazing experience. The highlight would be seeing a herd of pygmy elephant.
Animals and birds - follow the guide Raz and listen to his safe advice in this wild environment. The closest to Eden that I shall ever be.
Comment from Hotel Management
21 Nov 2017 by JQ, Hotel Management
Hi Bridie,
Thank you for sharing your feedback and we glad that you have had a nice stay with us.
by andrea
Posted 2 Jan 2018 on Hotels
ειμασταν τυχερες που ειδαμε πολλα ζωα,η νυχτερινη βολτα δεν αξισε
by Joacim from Stockholm
Posted 30 Dec 2015 on Hotels
Fantastisk naturupplevelse.
Bra guide .
Enkel Lodge med trevlig personal och bra guider.
