Ratings based on 48 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2022 on Hotels
by A verified traveler
Posted 23 Mar 2022 on Hotels
Bad but the boss friendly
by A verified traveler
Posted 10 Nov 2019
Okay but not so nice
by A verified traveler
Posted 1 Jul 2019 on Hotels
Recommended
for Everyoneby A verified traveler from Dalat
City centre
Posted 19 Feb 2018 on EbookersNot recommended for travelling with kids. However its good for those who love to explore the city. Nearby night market and easy to reach to waterfront area.
Recommended
for Everyoneby A verified traveler from Malaysia
near to pasar malam,kedai runcit,
Posted 18 Jan 2018no left in the hotel, morning bread, jam, coffe & tea. 1st night they let me stay in 3rd floor, lucky 2nd they let me change to 1st floor. staff is helpful.
by Iris
Great location; Helpful staff
Posted 6 Sep 2017 on HotelsVictoria Hotel & Hostel is in a good location near 7-11 convenience stores, several restaurants, and within a few minutes walking distance to the Kota Kinabalu sights. It’s 2-3 blocks from the taxi stand / bus stop to Kinabalu Park / Kundasang / Ranau, and a 20min walk to Jesselton port for island hopping. The staff here is very welcoming, helping me get my bearings by giving me a map and pointing out all the points of interest, including bus stops. I had a spacious room with a comfy bed, located at the end of the hall so I had a view of the night market below, which is a good area to stroll around at night, since it's in front of the hotel. Unfortunately, there is no elevator so be prepared to walk up lots of stairs. Wifi worked very well in the rooms, so that was a plus. A simple breakfast of coffee or tea, bread with jam or butter, & watermelon are included.
by Talha
The hotel administration is not trust worthy!!!
Posted 4 Jul 2017 on HotelsThe hotel administration charged more money when we checked in, although i have paid the dues in advance. They didn't treat us well and asked us to pay more or leave the hotel, we didn't have too many choices as most of the near hotels were fully packed. There should be a better way to contact this website when one is in trouble, who booked the hotel through this website.
Comment from Hotel Management
8 Jul 2017
Thank you for your review. This allows us the opportunity to justify ourselves regarding this case of guests bullying the hotel management.
Firstly, there was a misleading mistake on Expedia's page. Mr. Talha had reserved a dorm room for 5 pax, but only paid for 1 person. Secondly, when explained to him kindly and patiently, he refused to pay for the 4 other pax and insisted to stay. We graciously agreed to let him stay if he paid for 1 more person. The next day, they wanted to move to a private room. We generously gave them a discount. They said they will pay later on.
The following day, they were supposed to check out and pay. Yet they did not show up. When we went to their room during the evening to check if everything was alright, the room was empty. They sneaked out of the hotel without paying and took away our magnetic key card and room key.
It is unfortunate that we had to experience this kind of treatment after being gracious and fair to them. We seek everyone's kind understanding regarding this matter. We, the management of Victoria Hotel & Hostel will always do everything we can for our guests to have a pleasant stay.
Sincerely,
Victoria Hotel & Hostel Management
by Lee
Posted 6 Jan 2017 on Hotels
by David
Great Location
Posted 26 Dec 2016 on HotelsGood but WiFi was terrible
