Ratings based on 221 Verified Reviews

3.6 out of 5
77% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 9 Jan 2024
Google indicated as 3-Star Hotel but turns out to be 1 -Star. Very disappointed.
Comment from Hotel Management
12 Jan 2024 by Dave, Hotel Management
Dear Teck Wei,Thank you for the valuable feedback. I'm glad to hear your input and we are striving for improvements.Creating a positive experience for our guests is essential, and I hope the team can implement changes that enhance future stays.If there's anything specific you'd like advice or further assistance with, please feel free to let me know. I'm here to help!Kind regards,Dave
4 out of 5
by A verified traveler from Kuala Lumpur

Posted 30 Dec 2023
The hotel is located in the Mall and the Property is located near to the airport. Please do not expect a fancy breakfast. There are a lot of nearby options as well. Only one thing to complain about, I felt like the bed was super old and bumpy. Each time I turn around I can hear the spring sound working hard to support my weight. The staff was not friendly and welcoming but the check-in was smooth.
Comment from Hotel Management
12 Jan 2024 by Dave, Hotel Management
Dear Naraseeni,Thank you for the valuable feedback. I'm glad to hear your input and we are striving for improvements.Creating a positive experience for our guests is essential, and I hope the team can implement changes that enhance future stays.If there's anything specific you'd like advice or further assistance with, please feel free to let me know. I'm here to help!Kind regards,Dave
3 out of 5
by A verified traveler

Posted 6 Mar 2023
Advantages 1. Staff - Helpfull 2. Location - Connected with the 1Borneo shopping mall - Easy for food hunting 3. Room Facilities - 2 bottle of mineral water - 1 Safety box - water heater well function - Aircond and fan well function - mirror size super big - 1pc small fodlable table Disadvantages 1. Location - No parking reserve by the property to guest. 2. Room Facilities - No Tumbler nor glass - No mini bar/fridge - No chair - No iron & iron board - No drawer/wardrobe - Poor line connection esp Celcom - No TV channel - No telephone - Visible stain on the Cover/ bedsheets - Small room size
Comment from Hotel Management
13 Mar 2023 by Dave , Hotel Management
Dear Jovie,Thank you for taking the time to share your experience with us. We valued your feedback. The team was delighted to hear that we were able to make a positive difference in your stay.We look forward to welcoming you back.Kind regards,Dave
1 out of 5
by A verified traveler

Bad experience with Tune Hotel 1Borneo

Posted 30 Dec 2021 on Hotels
Booked and pay for window room and queen bed but was given non window room and a double bed room. And not only that, was given untidy room! The room given still dirty and and I have to call the counter and wait. 45 minutes later they asked me to shift to new room. And still it is not a window room and a double bed room. You need to improve a lot Tune Hotel 1Borneo!
Comment from Hotel Management
30 Dec 2021 by Dave , Hotel Management
Dear Joil, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I'm sorry to hear that your room did not meet the standards you expect from us. Providing our guests with a spotless room is important to us and I have personally addressed this with our housekeeping staff to ensure this won't happen again. If you would like to discuss this further, please e-mail me at dave.julman@tunehotels.com. Sincerely, Dave
3 out of 5
by A verified traveler

Posted 27 Dec 2021 on Hotels
Need to improve service
Comment from Hotel Management
28 Dec 2021 by Dave , Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back. Kind regards, Dave
2 out of 5
by A verified traveler

Posted 28 Dec 2020 on Hotels
Improve parking servise for customer
Comment from Hotel Management
3 Jan 2021 by Dave, Hotel Management
Dear Husnur, Thank you for taking the time to share your experience with us. We are so happy to hear that you had a good stay with us. The team is delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave
5 out of 5
by A verified traveler from KL

Posted 16 Aug 2020
Pro- cheap, friendly staff, good location Cons- small, 1 pillow per person Overall- we enjoyed our stay there
Comment from Hotel Management
17 Aug 2020 by Dave, Hotel Management
Dear Alex, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Terima Kasih Kind regards, Dave
5 out of 5
by A verified traveler from Texas, USA

Posted 15 Mar 2020
The check in is really fast and efficient. Well the reception staffs are courteous and very helpful. The breakfast is great. It will nice if there is a pool at the rooftop ha.. Overall I love this hotel.
Comment from Hotel Management
16 Mar 2020 by Dave, Hotel Management
Dear Ezen, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. Please be assured that your feedback is valuable to us and we hope to be able to make it up to you in other aspects of your stay. We look forward to welcoming you back. Kind regards, Dave
5 out of 5
by A verified traveler

Posted 11 Mar 2020 on Hotels
Comment from Hotel Management
30 Mar 2020 by Dave, Hotel Management
Dear Nurul, Thank you for taking the time to share experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. In the meantime please be assured that your feedback is valuable to us and we hope to be able to make it up to you in other aspects of your stay. We look forward to welcoming you back. Kind regards, Dave
5 out of 5
by A verified traveler

Posted 25 Feb 2020
Love it it’s really cool
Comment from Hotel Management
28 Feb 2020 by Dave, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards Dave
Back to Hotel Details Showing Reviews 1 - 10 of 221 Next