Ratings based on 110 Verified Reviews
3.5 Room cleanliness
3.4 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kailua
Posted 17 Feb 2024
It was OK for one night. I would not like to spend a week there. The staff are very helpful though.
by A verified traveler
Posted 25 Dec 2023
by A verified traveler
Posted 7 Nov 2023
the parking area is a bit scary and the elevator to the parking area is a nightmare because there’s only one lift and the wait could be long. self check in might be troublesome as the staff dont really give you complete information
by A verified traveler from Kuala Lumpur
Posted 17 Sep 2023
by A verified traveler
Posted 19 Jun 2023 on Hotels
Booked 2 bedrooms for 4 persons with sea view but given a city facing room instead. We arrived after 9pm then we had to go to their office in another building with our luggages to pick up the keys in a locker. Then we had to drag our golf bags across the road to the apartment. Hotels.com advised me to contact the property management at least 72 hours before arriving with the number given. I only managed to get hold of the person after several attempts. When I finally got an answer the person answering was not happy as he was having his dinner. I only managed to get a message in the morning of our stay with all the details of the check in procedure. The most annoying part was that I was told to deposit 200RM through bank transfer. I told him I have to Malaysian bank account. Then I was asked to put cash into the locker when we pick up the keys. I would never stay here again. Ever!
by A verified traveler
Posted 20 Apr 2023
A terrible property in a excellent location. They should do more to upgrade the property not as below——-
Molded bathrooms
Stinky towels
Broken AC and fans
Broken door key
Filthy furnitures
by A verified traveler
Posted 29 Nov 2019 on Hotels
by A verified traveler
Dirty. Avoid.
Posted 3 Nov 2019 on HotelsIf you want a big room, S&S is a good start. For a fairly small amount of money, the room is spacious.
The shopping mall downstairs is ok for lunch and dinner but even Starbucks doesn’t open until 10am. So no breakfast near.
That’s all that’s good.
Check in: unless you have internet connection, you’re stuffed. There’s no information on where to go, where to park or how to find the office. The deposit had to be in cash despite saying credit card on Hotels.com.
The swimming pool was closed for maintenance. No explanation. The gym is residents only.
The room was disgustingly unclean. Mould on doors. Ants all over the bed. Scuffed paintwork. Hairs in the shower head. I complained and was told they were fully booked so couldn’t clean properly?! I pointed out four other rooms available. They cleaned. A bit. More ants arrived. This time flying ones all over the bed.
Even the curtains had disgusting brown stains and a rip in wallpaper had been hidden by a badly hung picture.
Two person room, self catering. In the kitchen: one bowl. One glass. I complained. They removed the bowl all together. Put in a second glass.
There are so many options in KK. I’d avoid this one.
by A verified traveler from Edmonton, Ab, Canada
Posted 21 Sep 2019
No access to gym, wall outside apt.dirty had to direct staff to clean, shower had some cracked tiles, dirty curtains, sliding door to balcony lock not working- secuity risk, no safe deposit box in suite, no card access to office level on floor 3 had to call & staff not responding to call or text, no cutlery minimal dishes/pots/pans, wall paper by bed missing-sort of covered by mounted picture, no english TV channels, poor soundproofing constantly hearing elevator ring/beep and suite on flight path of airport
Great location, good price, helpful staff when able to speak with
Comment from Hotel Management
23 Sep 2019 by Calvin Ong, Hotel Management
Dear Andy,
Thank you for your recent stay at Sunset & Seaview Vacation Condo @Imago and time taken to share your experience with us.
We apologized on the shortcomings you found in the units during your stay. We took your feedback seriously and rest assure we strive to improve our units and services for betterment of our future guest.
We seek the opportunity to welcome you back in future.
by A verified traveler
Posted 20 Jun 2019 on Hotels
