Ratings based on 359 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Lenka, Hotel Management
Dear Mr Igor, Thank you for taking time to share your recent experience at our hotel. We would be more than happy welcome you back again. If you have any questions please do not hesitate to contact us.Kind regards
by A verified traveler
Posted 6 Mar 2024 on Hotels
Comment from Hotel Management
11 Mar 2024 by Lenka Kamenska/Assistant Front Office Manager, Hotel Management
Dear Guest, Thank you so much for taking a time to share your recent positive experience at the DoubleTree by Hilton. We are looking forward to welcome you back in Kosice.
by A verified traveler
Posted 6 Mar 2024
Despite being part of a well recognised international chain, this hotel struggles to steer from that all permeating, post-communism, Eastern European impression. The dark, oppressively gloomy reception and bar area feel anything but inviting and bar one or two guests, it’s very much a ghost town. Which was surprising considering I was told the hotel was fully booked and as such they were unable to offer me a room on one of the higher floors. So I woke up to a strong smell of fried breakfast at 5am, presumably coming from the casino below?
Unlike the wonderfully friendly serving staff at breakfast, the ladies at the reception desk were somewhat cooler in their interactions.
Speaking of breakfast, it was everything one might expect from the standard European selection, with freshly made pancakes a very nice bonus. You certainly won’t struggle to find a table as only three or four were occupied during my visit on both days.
The room was tiny and the entire stay felt overpriced for the quality of the hotel. Cleanliness was 5*. The biggest surprise was a nasty office chair in my room covered in stains.
As for the positives, the hotel is decidedly in best location in town - the Main Street with the amazing cathedral, fantastic restaurants and cafes and easy access to transport makes the stay very convenient.
Worth noting that if you order anything from the restaurant into your room, the hotel will charge you extra 6 Euros for the privilege, which was a first for me!
Comment from Hotel Management
8 Mar 2024 by Front office team, Hotel Management
Dear Ms. Marianna,we are thankful for your feedback. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at DoubleTree by Hilton Kosice.Thank you for complimenting our staff at breakfast, selection available at breakfast, cleanliness and location, we really appreciate this.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Kosice. Kind regardsIveta / Front Office Team
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
15 Feb 2024 by Lenka Kamenska/Assistant Front Office Manager, Hotel Management
Dear Stella, Thank you very much. We are happy to hear you had an enjoyable experience with our hotel. Thank you so much for kind review. Come to visit us whenever you are in Kosice.
by A verified traveler
Posted 27 Jan 2024
Overall very good. Would definitely recommend
Comment from Hotel Management
15 Feb 2024 by Lenka Kamenska/Assistant Front Office Manager, Hotel Management
Dear Mr Peter, Thank you so much for taking a time to share your recent positive experience at the DoubleTree by Hilton. We are looking forward to welcome you back in Kosice.
by A verified traveler
Posted 21 Jan 2024
Really nice
Comment from Hotel Management
15 Feb 2024 by Lenka Kamenska/Assistant Front Office Manager, Hotel Management
Dear Ms Bisola, Thank you so much for taking a time to share your recent positive experience at the DoubleTree by Hilton. We are looking forward to welcome you back in Kosice.
by A verified traveler
Posted 8 Nov 2023
Clean and very presentable, Some of the staff looked down on you, I’m the one paying £200 pound a night but hey?
Still haven’t refunded my 100 euros deposit 1 week later!! Disgusting really.
by A verified traveler
Standard business hotel with unfriendly staff
Posted 1 Sep 2023 on HotelsI have stayed several times in this hotel for work. The location is convenient but the staff is not very friendly (Zuzana) and the rooms are clean but small for the price.
by A verified traveler
Posted 25 Aug 2023 on Hotels
Comment from Hotel Management
20 Oct 2023 by Lenka Kamenska/Assistant FO, Hotel Management
Dear Jozef, Thank you so much for taking a time to share your recent positive experience at the DoubleTree by Hilton. We are looking forward to welcome you back in KosiceKind regards
by A verified traveler
Posted 15 Aug 2023 on Hotels
