Ratings based on 288 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
We stayed 4 nights at the Hotel Isartor. The hotel is centrally located and easily walkable to transit (less than 5 minutes) and the Marienplatz (about 10 minutes). The staff were friendly and helpful. Our room had a great view of the river and consequently also received sun all day long so it was a bit warm, despite having a few windows. However, when we mentioned this to the front desk staff, they arranged to have a portable air conditioner to our room within an hour (without us asking). The room was well kept and spacious (we had a family room with 3 adults staying). They have parking arrangements with the garage next door. If you are renting a vehicle and need parking, our recommendation would be to go with a smaller vehicle as the parking spaces and access are tight. We have no hesitation in recommending the Hotel Isartor for your stay in Munich.
by A verified traveler
Posted 5 May 2024
Good location and well-appointed property. A pleasant walk within reasonable distance from the Old Town.
by A verified traveler
Posted 18 Apr 2024
Extremely friendly and helpful staff at this property. Among the best I have ever encountered. Room does not have: coffee maker, iron ironing board (though front desk will provide one if requested), mini-fridge. Long narrow desk area (OK for most uses, perhaps not for using a separate keyboard with laptop). Most rooms have fairly minimal view of river. Excellent soundproofing against traffic on nearby street if windows left closed. Climate system had no cooling function -- perhaps just turned off during "shoulder" seasons: best to check to verify the rooms have AC in summer (room temp of 25C on arrival against outdoor temp ~ 23C). Nice spacious bathroom shower area.
by A verified traveler
Terrible experience
Posted 19 Jan 2024 on HotelsI visited this hotel in December and recently received a letter stating that I hadn't paid the tourism tax of 5.20 Euro. During my stay, my address was still in Germany since I had lived there for two years. However, I permanently left Germany on January 10th, and the letter arrived on January 9th. Due to a busy schedule, I couldn't thoroughly check the letter at that time.
Now that I have some time to review the letter, I am surprised to find that it claims I didn't pay the tax, and mentioning German government court or something. I believe the hotel should have requested the tax payment during check-in if it was necessary.
Additionally, during my check-in, there was a mix-up regarding the breakfast inclusion despite my reservation clearly stating it. The staff initially claimed my room didn't include breakfast, but after showing my reservation, they apologized for the error. While I understand that mistakes can happen, the recent letter mentioning the German court has left me concerned about the hotel's overall working process.
I am really freaked out now and worried if I will have some disadvantage from the German government. I sent the money 5.2 euro and I hope it's not too late
Comment from Hotel Management
4 Mar 2024 by Bettina Blessing, Hotel Management
Dear Guest, We apologize once again for any discrepancies regarding your payment of the tourism and climate tax. We are obliged to calculate this tax and pay 100% of it to the city of Konstanz. As we discussed, you do not have to face any disadvantages.We thank you for your understanding and wish you a nice day. Warm regards Bettina Blessnig ,hotel director
by A verified traveler
Posted 25 Oct 2023 on Hotels
Comment from Hotel Management
4 Mar 2024 by Bettina Blessing, Hotel Management
Lieber Gabriel, herzlichen Dank für Ihre positive Bewertung. Wir freuen uns auf ein Wiedersehen. Herzliche Grüße Bettina Blessing, Direktorin
by A verified traveler
Posted 15 Oct 2023 on Ebookers
Good place to stay for a weekend, very nice spa treatment and excellent dinner.
by A verified traveler
Posted 1 Jul 2023
Located in new area on nth side river. Easy to get to on bus from train station. 20 minute walk to city center (as long as you don’t get run over by an e- bike). Shopping center across street. Free bus pass for period of our stay was an unexpected and valuable extra. Business style hotel with nice decent sized rooms, AC, good breakfast. If it had mini-fridge and in room coffee this would be a 5 star. Staff very professional. They recommended renting a bike from Zweirad Wagenknecht where we got bikes for lovely ride on bike path from hotel to Insel Reichenau.
Comment from Hotel Management
4 Oct 2023 by Bettina Blessing, Hotel Management
Dear Craig, Thank you very much for your positive feedback. We are happy to hear that you enjoyed your stay with us and hope that we are able to welcoming you again in our hotel. Warm regards Bettina Blessing, director
by A verified traveler
Posted 20 Jun 2023
Comment from Hotel Management
4 Oct 2023 by Bettina Blessing, Hotel Management
Lieber Gast, vielen lieben Dank für Ihre positive Bewertung. Wir freuen uns auf ein Wiedersehen und wünschen Ihnen einen schönen Tag. Herzliche Grüße Bettina Blessing, Direktorin
by A verified traveler
Posted 16 Jun 2023
I will definitely stay here again
Comment from Hotel Management
4 Oct 2023 by Bettina Blessing, Hotel Management
Dear Maria, We thank you so much for your positive feedback and are looking forward to welcomin you again in our hotel. Warm regards Bettina Blessing, director
by A verified traveler
Posted 14 Jun 2023
The view was great.
Comment from Hotel Management
4 Oct 2023 by Bettina Blessing, Hotel Management
Dear Karl, We are happy to hear that you enjoyed your stay with us and looking forward to welcoming you again in our hotel. Warm regards Bettina Blessing, director
