Ratings based on 995 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
I don’t need to vacation anywhere else!!!!
Ko’a kea is MY place!!!!!!!
by A verified traveler
Posted 28 Apr 2024
The location is nice, the view at the sunset from the lawn is beautiful. The beach, which is close by has marine wildlife (turtles, monk seals). I hope that they fixed the pathway to the beach which was broken and replaced by sand bags.
Be careful if you need anything from the reception desk – as to be resolved right then/do not accept their standard answer (that it will be resolved soon). Right when arrived, we asked to have our room changed. We were assured that it will be resolved in the morning, just to be told then that there is no way to change it. The reason provided: there are no rooms which will change the occupants for the entire week stay (of course, this was not the case). More disturbingly, the reception person claimed that we did not even request it, placing the blame on us as they did not find a record from the night shift in the system.
The food at the restaurant on site RedSalt is quite good, but be very careful at the bill. We were charged several times items that we did not order at the breakfast.
Do not expect the usual service for this number of stars. You will be nickel and dimed for items like the beach chairs and umbrellas. When the soap in the containers in the shower ran out, we had to ask for soap. The maintenance person handed us a bottle to replace it ourselves. Turned out that the holder was locked, and the we had to ask them to replace it.
On the positive side, the island itself is really beautiful. We will come back, though not here.
by A verified traveler
Posted 25 Apr 2024
Beautiful hotel. Staff was very accommodating and ready to assist. Definitely a place to return to.
by A verified traveler
Posted 22 Apr 2024
I loved the peaceful and quiet property. It was not as big and crowded as the other properties nearby. The pool bar was fine, but it could use a remodel to make it nicer to han the out at the bar. Some less expensive options on the menu would be nice. We went to other hotel bars for these reasons. Overall, it is a fantastic property that feels more personal than most resorts.
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 21 Apr 2024
A beautiful, comfortable, intimate resort with exceptional staff.
by A verified traveler
Posted 18 Apr 2024
Rooms and amenities would benefit from an update at this price point. Minor annoyances: toilet runs all night, some plugs in room not working. Staff were great and provided compensation for any errors made on their end. Always lots of fresh towels and water bottles daily. We did enjoy our stay and can recommend.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Jo, Hotel Management
Aloha Craig, Thank you for your review! We appreciate your feedback.Mahalo,
by A verified traveler
Posted 12 Apr 2024
This property provided an intimate boutique experience in a beautiful natural setting. It was an oasis in paradise. For such a small property there were so many ammenities!
Comment from Hotel Management
16 Apr 2024 by Jo, Hotel Management
Aloha Megan, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and found our property to be an oasis in paradise. Providing an intimate boutique experience surrounded by the beauty of nature is what we strive for, and we're delighted that you appreciated our amenities. We hope to welcome you back for another memorable stay soon!Mahalo,
by A verified traveler
Posted 10 Apr 2024
