Ratings based on 387 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lexington
Posted 8 Jun 2024
An excellent hotel with great location
by A verified traveler from SUGAR LAND
Posted 11 May 2024
by A verified traveler
Posted 2 May 2024
All of the staff went above and beyond. They made you feel like family verses a customer. Conversations were easy and enjoyable from all you encountered.
The room was clean, spacious and welcoming.
by A verified traveler
Posted 21 Apr 2024
by A verified traveler from Lexington
Posted 20 Apr 2024
Lovely property. Dining options in the hotel are excellent.
by A verified traveler
Posted 3 Apr 2024
Food was excellent. Room very comfortable. Dining staff were amazing especially Satya and Suvojeet (training).
by A verified traveler
Posted 17 Mar 2024 on Hotels
by A verified traveler
Posted 5 Mar 2024
by A verified traveler
Posted 29 Jan 2024
Attentive staff
by A verified traveler
Do Not Stay Here - Rooms Smell Awful
Posted 16 Jan 2024 on HotelsHORRIBLE experience. My family and I traveled 30 hours from New York to Kolkata and booked 2 rooms, 11 nights, to attend a family wedding. Total cost $2,382.60 (2 lakhs Indian rupees) by booking through Hotels.com. Both rooms smelled AWFUL. I am a surgeon in the US and I think the hotel's ventilation system has mold. I asked Hotels.com to cancel my booking as soon as I entered the hotel - they told me the Hyatt wanted to discuss with me directly and Hotels.com would help me get a refund. The Hyatt front desk staff then told me they could not give me a refund because I booked through Hotels.com and that I would have to speak to Hotels.com about it. I immediately booked a different hotel (JW Marriott Kolkata which was wonderful) and left the Hyatt the next morning. We had to stay for 1 night because we did not want to travel in the dark in a city unfamiliar to us. We did not stay at the Hyatt for the remaining 10 nights of the booking. After 1 month of waiting to hear back, Hotels.com informed me that the Hyatt refused to issue me a refund. Basically, the hotel decided to keep its fees for 11 nights even though we only stayed for 1 night. This is definitely not a 5 star hotel. The Hyatt Regency Kolkata and its property owner are a disgrace.
Comment from Hotel Management
21 Jan 2024 by Ambika, Hotel Management
Dear Mr. Saha,Thank You for the feedback and we sincerely apologize for the inconvenience caused. We have checked on your feedback, and we regret you were unhappy with the stay experience. We do understand that due to the smell in the room, the Duty Manager had offered room change along with room options which was declined. With regards to the refund for the reservation dates, as informed in stay and prior to the check out by the team, it is a confirmed prepaid reservation & we would be unable to offer a refund. Further to the dinner bill waived off from the invoice we would like to offer you our best available rate for any future stay along with an upgrade to the club room to make you comfortable and to offer a seamless experience. Kindly contact KOLKA-FOMANAGERS@hyatt.com for any further assistance.Thank you.Warm Regards,Ambika SinghReservations Team Leader
