Ratings based on 7 Verified Reviews
3.7 Room cleanliness
3.3 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2023 on Hotels
We were Rs. 10000 for smoking in the room. Then did not inform us in advance about this penalty They held back our bags till we were forced to pay Rs. 10000. If they would have told us verbally about the penalty we wouldn’t have stayed there at all Overall we were totally disappointed with their attitude. I request to ask them to refund our money paid through credit card. Thanks Prashant
Comment from Hotel Management
8 Jun 2023 by General Manager, Hotel Management
Dear PrashantNamaste!Thank you for your feedback about your recent stay with us, with reference to your comments on mentioned charges, please find the below: -We are a non-smoking property (Ecotel) and smoking is not allowed in the rooms and public areas. and we always inform our guests about our policy on arrival/during check-in. It has been clearly informed and made understood about the Non-smoking rooms and you have signed on non-smoking policy during your check-in, but you and your team have violated the policy of the hotels and smoked in the rooms. after the smoke, we can't offer the particular rooms to the other guest (48 hours) due to the smell. Charges are towards the maintenance and recovery of the non-smoking rooms.We always strive to provide the best service to our guests. We look forward to hearing from you and looking forward to welcoming you at Veksaar the Fern, Kolhapur.RegardsRajesh KarkiGeneral Manager
by A verified traveler
Posted 17 Nov 2021 on Hotels
by A verified traveler
Posted 8 Jun 2021 on Hotels
by A verified traveler
Posted 30 May 2021 on Hotels
good
by A verified traveler
Posted 22 Feb 2021 on Hotels
by A verified traveler
Good business stay
Posted 15 Feb 2021 on HotelsNewly constructed hotel..clean and comfortable...most facilities are under construction..superb value for price offered
by A verified traveler
Posted 12 Nov 2020 on Hotels
Very good English spoken by everyone, front desk, when calling house keeping, room service etc.. Shows the brand of the hotel
