Ratings based on 114 Verified Reviews
4.5 Room cleanliness
4.7 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by Rakuten STAY Kokura Station, Hotel Management
Thank you for your rating of 4 out of 5! We're glad to hear you had a positive experience overall. If you have any specific feedback on how we can improve, we'd love to hear it so we can make your next stay even better. We look forward to welcoming you back in the future!
by A verified traveler
Posted 17 May 2024
The check-in process was not smooth and did not receive the information until the day of check-out and was very confusing. There is no front desk and no personnel other than a virtual help desk which is inside the hotel and only accessible if you have a code which they did not provide
Comment from Hotel Management
19 May 2024 by Rakuten STAY Kokura Station, Hotel Management
We apologize for the inconvenience you experienced during the check-in process. Your feedback is valuable to us, and we will work to improve our communication and check-in procedures to ensure a smoother experience for our guests in the future. We understand the importance of providing clear and timely information, and we regret any confusion or frustration caused. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us. We appreciate your understanding and hope to have the opportunity to welcome you back under better circumstances.
by A verified traveler
Posted 25 Dec 2023
Comment from Hotel Management
27 Dec 2023 by Rakuten STAY Kokura Station, Hotel Management
Thank you very much for your review. We are so happy that you had an enjoyable stay with us. We hope to see you again in the future.
by A verified traveler
Posted 10 Dec 2023
There were ring marks left on the coffee table by a previously used cup. I had to clean the table.
Comment from Hotel Management
12 Dec 2023 by Rakuten STAY Kokura Station, Hotel Management
Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for any inconvenience caused by the ring marks on the coffee table. This is certainly not the level of cleanliness we strive for. We will ensure that similar oversights are avoided in the future. We hope you will choose to stay with us again.
by A verified traveler
Posted 4 Dec 2023 on Hotels
Comment from Hotel Management
5 Dec 2023 by Rakuten STAY Kokura Station, Hotel Management
Thank you very much for choosing our hotel. We truly appreciate your positive feedback, and we look forward to the pleasure of hosting you again.
by A verified traveler
Posted 28 Nov 2023
Walkable to Kokura Station
Self-check in, so make sure you follow instructions sent to pre-register your information and make that process easier
Comment from Hotel Management
28 Nov 2023 by Rakuten STAY Kokura Station, Hotel Management
Thank you very much for staying with us. We're pleased to know that you found our hotel conveniently walkable to Kokura Station. Your mention of the self-check-in process is appreciated. It would be a pleasure to welcome you back in the future.
by A verified traveler
Posted 18 Nov 2023
Rakuten Stay Kokura was clean, modern, and efficient. It was a very comfortable stay, and very convenient for access to the JR station and shopping and dining in the nearby shotengai. Would use a Rakuten Stay again.
Comment from Hotel Management
19 Nov 2023 by Rakuten STAY Kokura Station, Hotel Management
I'm glad to hear that you had a positive experience at Rakuten Stay Kokura. Cleanliness, modern amenities, and convenience are essential factors for a comfortable stay, and it sounds like the hotel met your expectations. If you have any more feedback or if there's anything specific you'd like to share about your stay, feel free to let me know.
by A verified traveler
Posted 25 Oct 2023
Although you have to check in via a tablet, it was quite easy after trying a couple times.
Loved the hotel room, very roomy compared to a business hotel.
Easy to get around to find eateries, etc.
Had a nice time!
Comment from Hotel Management
25 Oct 2023 by Rakuten kokura, Hotel Management
Thank you very much for your review of our hotel. We're pleased to hear that you enjoyed our hotel room and things around the hotel! We hope to host you again in the future. Rakuten STAY Kokura Station
by A verified traveler
Posted 1 Oct 2023 on Hotels
Comment from Hotel Management
1 Oct 2023 by Rakuten STAY Kokura Station, Hotel Management
Thank you for sharing your rating! It seems like you had a fairly good experience with your stay. If you have any specific feedback or comments about your experience that you'd like to share, please feel free to let me know. Your insights can be helpful for other travelers and for the property itself.
by A verified traveler
Posted 2 Jul 2023
complicated check in, the check in code provided was not correct.
called service centre couple of times for check in
Comment from Hotel Management
3 Jul 2023 by 石山, Hotel Management
I apologize for the inconvenience you experienced during the check-in process. It seems that there were issues with the provided check-in code, and you had to contact the service center multiple times to resolve the problem. I understand that this must have been frustrating for you. Your feedback is valuable, and I will make sure to pass it along to the appropriate parties to improve the check-in procedures. Thank you for bringing this to our attention, and I apologize again for any inconvenience caused.
