Ratings based on 33 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Salford
Posted 5 Jun 2024
This property seems to be 5* small resort, and while the staff is generally nice and polite, the true 5* professional behaviour is missing.
I stayed in pool Villa, which is hardly a villa, but rather a nice room with plunge pool.
The room had issue with the aircon, being very loud, and I did not have a good sleep on any of the 8 nights. Without the aircon on, the heat was difficult to manage. Staff offered me another villa with the same issue, or downgrade to signature room without pool (but with bathub on balcony) and slightly less noisy aircon. Aircon was very powerful and it would overcool the room despite being set to a reasonable 25 C. Not much difference if temp was set to 18 C. Apparently this is know issues and affects the whole resort. Aircon speed allowed only 2 settings, low and high, low being very noisy and for someone who sleeps light, I would recommend not to book this resort. Constant flow of water from the pool provided additional noise, which was not what I expected for the resort advertising itself as an oasis of peace. Both communal, and to even more extent, pool at villa, were too warm and there was little refreshment available.
The hotel beach had shallow water, was warmer than a pool, and generally not very nice.
Around the resort you could sense sewage or septic tank smell on most days.
Pool at villa has small amount of algae that were not cleaned when I requested the pool to be cleaned.
Comment from Hotel Management
6 Jun 2024 by U Samui Management , Hotel Management
Dear Mr. Franko, Warm Greetings from U Samui! Thank you for taking the time to provide such detailed feedback about your recent stay. We appreciate your honesty and are truly sorry to hear about the issues you encountered during your time with us.We sincerely apologize that the air conditioning in your villa disrupted your sleep and comfort. We understand how crucial a good night's rest is, and it's disappointing to learn that we fell short in this area. Your comments about the limited aircon settings and noise levels have been noted, and we will address these issues with our maintenance team to find a more effective solution. We wanted to clarify that when we offered to move you to a Signature Seaview room, it was not a downgrade. The Signature Seaview room is considered an upgrade due to its superior amenities and breathtaking views. However, we understand that this room did not include a private swimming pool, which was an important feature for you.We regret that the pool temperatures and the constant water flow noise did not meet your expectations for a peaceful retreat.While it is good to hear that you found our staff generally nice and polite, we acknowledge your point about the need for more professional behavior consistent with a 5-star standard. We will reinforce training to ensure our team meets the highest levels of service excellence.Thank you again for your valuable feedback. We will share your comments with our staff and take them seriously as we work towards making necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and restful experience.
by A verified traveler
Posted 25 May 2024
Had a great stay.
Comment from Hotel Management
27 May 2024 by U Samui Management , Hotel Management
Dear Mark,Warm Greetings from U Samui! Thank you so much for your kind review! We're delighted to hear that you had a great stay with us. Your feedback is truly appreciated, and we hope to welcome you back again soon for another wonderful experience.
by A verified traveler
Posted 9 Jan 2024
Great room (sea view) really nice breakfast, beautiful grounds. Thought the hotel was a bit overpriced but still enjoyed our stay.
Comment from Hotel Management
25 Jan 2024 by U Samui Team, Hotel Management
Dear Susan,Warm Greetings from U Samui!Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our hotel, particularly the great room with a sea view, the delicious breakfast, and the beautiful grounds. We appreciate your honest perspective on the pricing, and we take all guest comments seriously. We hope to have the opportunity to welcome you back in the future and provide you with an even more satisfying stay.
by A verified traveler
Posted 3 Jan 2024
The most beautiful hotel I’ve ever stayed in!!!
From the moment you first walk in the door you can tell it’s a 5 star hotel and the 5 star service from the staff goes above and beyond. Everyone is so friendly and they can’t do enough for you. The whole hotel is absolutely gorgeous, lovely pool area, lovely breakfast and it is right on the beach! Plenty of restaurants around to go to if you don’t want to dine in the hotel as well.
Comment from Hotel Management
5 Jan 2024 by U Samui Team, Hotel Management
Dear Lucy,Warm Greetings from U Samui! thank you so much for your glowing review! It sounds like you had an absolutely fantastic stay. I'm thrilled to hear that the hotel lived up to its 5-star reputation, and that the staff went above and beyond to make your experience memorable. The combination of a beautiful hotel, a lovely pool area, and being right on the beach sounds like a dream! It's great that you also have the option to explore nearby restaurants. Thank you once again for choosing our hotel, and we look forward to welcoming you back for another unforgettable stay in the future!
by A verified traveler
Good value for money- Great Location and modern
Posted 26 Dec 2023 on HotelsThis resort was exactly what I hoped for, Quiet, pretty and good location. Very modern, great food and staff.
Comment from Hotel Management
28 Dec 2023 by U Samui Team, Hotel Management
Dear Salina,Thank you for your glowing review! We're thrilled to learn that our resort exceeded your expectations and was exactly what you hoped for—quiet, pretty, and in a good location. It's fantastic to hear that you found our facilities modern, enjoyed the great food, and appreciated the excellence of our staff. We're committed to providing good value for money and are delighted that you found our location to be great. We look forward to having you back for another wonderful experience!
by A verified traveler
Super friendly team - I keep coming back
Posted 21 Dec 2023 on HotelsIt's a perfect spot if you're passing through Samui. The staff are awesome and fun. The rooms are modern, clean and a pleasure to hang around in.
Comment from Hotel Management
28 Dec 2023 by U Samui Team, Hotel Management
Dear Alan,Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. We are happy to learn that you had a wonderful time! We're delighted to hear that our hotel was the perfect spot for your stay in Samui. It's wonderful to know that you found our staff awesome and fun, and that the modern, clean rooms provided a pleasurable environment for your stay. We appreciate your positive feedback and look forward to welcoming you back the next time you're passing through.
by A verified traveler
Posted 29 Nov 2023
Comment from Hotel Management
28 Dec 2023 by U Samui Team, Hotel Management
Dear Will,Thank you for taking the time for a positive review about your recent stay! We are thrilled to hear that you enjoyed your experience with us. We look forward to having you back for another wonderful experience!
by A verified traveler from LONDON
Posted 14 Aug 2023
The best hotel in Koh Samui. This is our second time staying at this beautiful resort. All the staff were so helpful and welcoming, the food was delicious and all areas spotlessly clean. We loved the addition of the hammock and extra seating by the beach this year. We would highly recommend this hotel for people with food allergies or intolerances. The catering staff were super careful and accommodating.
Comment from Hotel Management
17 Aug 2023 by U Samui Team, Hotel Management
Dear Melissa,Warm Greetings from U Samui! We're delighted to be your top choice for a hotel in Koh Samui, and we're thrilled that you chose to stay with us again. Thank you for your kind words about our staff's helpfulness and warm welcome. It's wonderful to hear that you enjoyed the delectable food and the impeccable cleanliness throughout the resort. Thank you for highly recommending our hotel. It's an honor to have earned your trust and loyalty. We can't wait to welcome you back for another fantastic stay in the future.
by A verified traveler
Posted 16 Jul 2023
Having stayed at numerous hotels throughout Asia over the last 10 years, the U Hotel Group has a business plan and marketing strategy that must be the envy of its competitors, and no-where is this more evident than at the U Samui Hotel.
From a range of modern and thoughtfully designed luxury accommodation to suit all budgets, tailored guest preferences offered at check-in, excellent staff training, an outstanding 6-star breakfast smorgasbord, impeccable house-keeping, and a wonderful pool and surrounding grounds, what is not to love?
A special mention to 3 charming, friendly and attentive restaurant staff in particular who impressed us - ICE, BOBOE, and the very lovely CHI - all of whom made our stay at U Samui one that we will long remember.
We would be grateful if management would please convey our appreciation to the restaurant staff we have mentioned (Chi, Ice and Boboe), and also Aum at Reception, during our check-in..
Thank you to everyone at U Samui, you have ticked every box imaginable.
Comment from Hotel Management
18 Jul 2023 by U Samui Team, Hotel Management
Warm Greetings from U Samui! Thank you so much for your incredible review of your recent stay! We are truly honored by your kind words and thrilled to hear that our business plan and marketing strategy have left such a positive impression on you. It's wonderful to know that you found our accommodations to be suitable and well-designed for your needs. We also appreciate your mention of our tailored guest preferences at check-in, as we strive to provide a personalized experience for each and every guest.Your recognition of their excellence is greatly appreciated, especially for the charming, friendly, and attentive staff members you mentioned, ICE, BOBOE, CHI and Aum. We will be sure to share your kind words with them, as it will undoubtedly motivate them to continue providing memorable experiences for our guests.Thank you once again for your amazing review. We truly appreciate your kind words and recommendation. It was a pleasure having you as our guest, and we look forward to welcoming you back to the U Samui Hotel in the future for another remarkable stay.
by A verified traveler
Posted 30 Jun 2023
Comment from Hotel Management
18 Jul 2023 by U Samui Team, Hotel Management
Warm Greetings from U Samui! Thank you for your 5* review! Much appreciated.
