Ratings based on 138 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2024
One of the most beautiful resorts I've ever been to! Peaceful, calm, serene, relaxing, luxurious. Get the sea view villa! It has the most amazing views - even from the shower! And one of the only places on Ko Samui where you can see the gorgeous sunsets (you can't do that on the East Coast in Chaweng). You don't hear your neighbours as you are in your own little paradise bubble. Very romantic if you're there with a partner, I imagine (I was on a solo trip). There were a few young families with children but they didn't make much noise at the pool.
Lovely private beach (a bit stoney here and there), gorgeous infinity pool, air-con great, Wi-Fi perfect, free fun activities like yoga, cycle tour, Muay Thai class, cooking class, free beach bag & flip flops.
As the resort is a bit further away from the hustle & bustle of Bophut and closer to the jungle, it does take a about a 15 min taxi ride to tourist attractions. But I chose Napasai to relax, so I was fine to stay at the resort for the first half of my Thailand trip. I enjoyed being away from large groups of tourists.
Surprisingly I was not bitten by a mosquito once but I made sure to wear strong insect repellent with DEET. The resort does spray insect repellent once a week all over the grounds, so maybe that helped as well.
Lastly, the resort has the most attentive staff I've come across. Friendly, helpful but also know when to leave you in peace and quiet.
I highly recommend Napasai!!!
Comment from Hotel Management
11 Apr 2024 by Piyapong Ratchaborworn, Hotel Management
Dear Khun Debbie,Your kind feedback is greatly appreciated!This nice motivation will be shared to our teams. Your kind understanding to our resort character is brilliant. And we are delighted to learn that you had a wonderful time with us.Hoping to welcome you back to our peaceful and beautiful resort in the next possibility.Kind regards,
by A verified traveler
Posted 29 Mar 2024
This is really the best resort we have stayed in all of our vacations.
The amenities, rooms, food and especially the stuff representing the true meaning of a 5 star Thai hospitality.
For our next vacation we will first search for a Belmond resort and then pick the destination:)
Comment from Hotel Management
11 Apr 2024 by Piyapong Ratchaborworn, Hotel Management
Dear Khun Tal,Your kind feedback is greatly appreciated!Your feedback will be shared to our team as a nice motivation. We hope you will enjoy our excellent experience offer by other Belmond properties.And also look forward to your return to our beautiful Napasai as well.Kind regards,
by A verified traveler from Edmonton
Posted 2 Feb 2024
Exceptional service -friendly staff and very clean
Comment from Hotel Management
6 Feb 2024 by Alla, Hotel Management
Dear Khun Patricia,thank you for leaving your kind review, we will be looking forward to your next stay with us!
by A verified traveler
Posted 6 Jan 2024
Incredible resort with everything and more you could need for a great holiday. Beautiful private beach and wonderful staff. This is our new favourite place in Asia after lots of travel and we can’t wait to go back!
Comment from Hotel Management
13 Jan 2024 by Alla, Hotel Management
Dear Khun Kerry,Thank you for staying at Napasai and taking time to leave this kind review. We are happy that you have had an amazing time with us, and we are looking forward to welcoming you back in our tropical paradise!
by A verified traveler
Posted 28 Dec 2023 on Hotels
by A verified traveler
Posted 13 Nov 2023
Peaceful and beautiful scenery with lots of things to do within the grounds - swimming, kayaking, yoga, gym, table tennis, badminton. Great service and meal options.
Comment from Hotel Management
24 Nov 2023 by Alla, Hotel Management
Dear Khun Mari, thank you so much for your kind review. We are very happy that you had a great time at Napasai and enjoyed the service, facilities and activities.We are looking forward to welcoming you back in the future!Truly yours,AllaGuest Relations Manager
by A verified traveler
Posted 6 Sep 2023
Comment from Hotel Management
5 Oct 2023 by Piyapong Ratchaborworn, Hotel Management
Dear Khun Mari, Thank you so much for staying with us at Napasai, we hope you had a great time.We would like to thank you for taking your time to leave us this wonderful review. We will share your kind review towards our team and the facilities of the resort. Your comments make us feel proud of what we do and be able to improve what we still can make it! Hopefully you will give us an opportunity to welcome you back again. Sincerely yours, Ohm-Piyapong. Reservation Manager, Napasai A Belmond Hotel
by A verified traveler
Posted 28 Jul 2023
The view from our villa was amazing.
Comment from Hotel Management
4 Aug 2023 by Alla, Hotel Management
Dear Khun Paul,Thank you for your review. We are happy that you enjoyed your villa and the view. Hopefully, we will have another opportunity to welcome you in our piece of Paradise!
by A verified traveler
Posted 14 Jul 2023 on Hotels
Comment from Hotel Management
4 Aug 2023 by Alla, Hotel Management
Dear Khun Benjamin,Thank you for the amazing score! We are looking forward to welcoming you back!
by A verified traveler
Posted 26 May 2023
Comment from Hotel Management
22 Jun 2023 by Jonathan, Hotel Management
Dear Khun Farhana,Thank you for taking time to leave review about your stay at Napasai. It is a pleasure to know that you've had an amazing stay.We are genuinely looking forward to welcoming you back for another relaxing vacation,Sincerely yours,Jonathan
