Ratings based on 205 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Mar 2024
Amazing stay. Best place to watch the sunset on planet earth. The water is beautiful, the rooms are huge. Amazing staff everyone so nice. Don’t miss out on the buffet
by A verified traveler
Posted 13 Oct 2023 on Hotels
by A verified traveler
Posted 25 Jul 2023
We spent 7 days at Mai Samui and I don't think they knew we were there. Even though we went to the front desk every day, needing, and I mean needing to ask for something, they were either clueless or gave us a bold-faced lie about something. My girlfriend is never has anything bad to say about anyone or anything and she, to my surprise, used the word "awful." I agree. Facility is generally okay, good pool bar, but the staff seemingly had zero training in logic or hospitality and did not seem to care that we were there or wanted to get out of their chair for anything we had a question about or needed. BAD EXPERIENCE.
When we left, they literally said, "Okay, goodbye." Did not feel welcome and they got our final bill wrong, of course. So many uses of the word "no" and most employees usually had an excuse for their ineptitude. We will be recommending AGAINST this hotel for all of our traveled friends with money. Too bad, so sad.
by A verified traveler
My stay in koh Samui
Posted 23 Mar 2023 on HotelsIt’s a very nice resort, staffs are very friendly but breakfast is boring. Almost same breakfast everyday with a limited choice. I would give three star for the breakfast
Comment from Hotel Management
24 Apr 2023 by Hotel Management , Hotel Management
Dear guest,Thank you for sharing your feedback with us. We are glad to hear that you enjoyed your stay at our resort and that our staff provided friendly service. We apologize that our breakfast did not meet your expectations and appreciate your comments on the lack of variety. We will take your feedback into consideration as we continue to improve our menu options. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,
by A verified traveler from Prague
Posted 6 Mar 2023
This definitely NOT a 5-star-property. Maybe it was once but not anymore. Property would need maintenance, room would need a proper cleaning! (Many places in room filled with dust.) Breakfast was weak - every day all the same, no real variety. Staff friendly but lacking real interest in what they do - they just do what’s needed and that’s it. Beach is unusable due to stones - you need to go to the left from the property to find some spots for going into the sea (you cannot really swim there as for a long distance the sea level is very low). The main pool is ok, the other pools I would not swim there as they were dirty (water as well as walls).
It’s really a shame - it could have been such a great hotel! Maybe once it was, but definitely not anymore.
And they still charge fees as a 5* hotel!
Only plus - the location is super quiet and relaxed.
We would not recommend this hotel and would not stay there again.
Comment from Hotel Management
24 Apr 2023 by Hotel Management , Hotel Management
Dear Guest We apologize that your recent stay with us did not meet your expectations. We are sorry for the issues with the property and room cleanliness, breakfast variety, staff enthusiasm, and swimming conditions. We appreciate your feedback and will take steps to address these issues. Thank you for your comments about our quiet and relaxed location. We hope to have another chance to provide you with a better experience in the future.Best regard
by A verified traveler
Posted 25 Jan 2023 on Hotels
Comment from Hotel Management
27 Jan 2023 by Management Team, Hotel Management
Thank you for your rating we hope to see you again.
by A verified traveler
Posted 10 Jan 2023 on Hotels
Comment from Hotel Management
18 Jan 2023 by Management Team, Hotel Management
Thank you for review and fope to see you again.
by A verified traveler
Posted 30 May 2022
We spent a week at Mai Samui in May 2022 and it was amazing. The resort was very quiet during our time there - at times we were the only guests, and there was never more than 3-4 rooms booked - the island is only just recovering from COVID and they were doing some renovations (which never disturbed us at all). The staff were amazingly attentive and helpful -- we just messaged the manager to have meals delivered to our room, or poolside, or to head to the restaurant for dinner. All of the food was fresh & delicious. Our room was large, clean, and very comfortable, with direct pool access from our patio. The pool itself is worth the visit! Huge two-level pool, clean and fresh and just the right temperature to cool down during the day. The beach in front of the Mai Samui is not really suitable for swimming, and I wouldn't say it's the most beautiful beach we saw in Thailand, but it's lovely for a walk, and the sunsets were Instagram-worthy.
I can't say enough good things about our quiet stay at the Mai Samui after 2 weeks of touring the rest of Thailand. Highly recommended!
Comment from Hotel Management
22 Jun 2022 by Management Team, Hotel Management
Thank you so much for your kind comments and glad to hear that you had a pleasant time here with us.
Hope to welcome you again next time ka.
by A verified traveler
Posted 21 Aug 2019 on Hotels
Beautiful Resort on the beach....amazing service too...
Comment from Hotel Management
24 Aug 2019 by Management Team, Hotel Management
Thank you for staying here! we are so happy to hear your comment. Hope to see you again :)
by A verified traveler
Posted 15 Aug 2019
The hotel was in quite a secluded area of the island, it was a minimum 30 min drive to Chaweng beach which seems to be the hub of the island.
The room was clean and well air conditioned.
The food in the 2 restaurants were not great, but that may possibly be because we visited out of season in August. The breakfast was very good, however. The staff were friendly, but could improve their knowledge of good places to eat on the island. Also, the reception staff's English could be improved.
The beach was beautiful, but due to the strong winds, a lot of debris and rubbish was washed up and was not cleared away.
Comment from Hotel Management
3 Sep 2019 by Management Team , Hotel Management
Deas Value Guest,
Thank you for taking the time to share your experience with us here and rating us.
Feedback is very important to us only so we can improve ourselves and ensure our guests a nice stay and our staff was friendly. I am confident that this feedback will make our employees committed to continuously improve the quality of our service.
We thank you for choosing Mai Samui Resort & Spa and we would be happy to welcome you once again.
