Ratings based on 243 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Great place to stay at very good value for money. The staff are the best part about this hotel, very friendly, attentive, helpful and fun to talk too. Food was surprisingly good and excellent value for money. Hotel provides free water-sports equipment. The only things that let this hotel down are the location which isn't really near anywhere, but the hotel does have a shuttle service and the beach is disappointing. The sea is extremely shallow and has a large reef of dead coral not far out which doesn't make for the best view and very still water. Some aspects of the villas could do with some renovation such as sockets and electrical switches. AC can be quite noisy. Good place to stay for a few nights if you just want to do some relaxing around the pool and beach. If you want to be close to other places or within walking distance to shops etc, this is not the place.
by A verified traveler from Ledbury
Posted 22 May 2024
Lovely and quiet, with really friendly, helpful staff. Be aware there are lots of steps and very little by way of stores / restaurants within the immediate vicinity.
Comment from Hotel Management
23 May 2024 by Theerapong Kraichoo : Front Office Manager., Hotel Management
Thank you so much for your recent stay with us and for sharing your most memorable experiences at Centara Villas Samui. We truly appreciate your valuable feedback, and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Once again, thank you so much for staying with us. We already looking forward to welcoming you back in the near future.
by A verified traveler
Posted 26 Apr 2024
Beautiful area
Comment from Hotel Management
1 May 2024 by Jeerapa Chaimart/Hotel Manager, Hotel Management
Thank you for your stay with us. We always welcome all detail and working on the improvement. We hope that we will have a chance to welcome you back in the future. Thank you again.Warm regards,
by A verified traveler
Posted 19 Apr 2024
The staff was exceptional
Comment from Hotel Management
22 Apr 2024 by Jeerapa Chaimart /Hotel Manager, Hotel Management
Thank you for staying with us at Centara Villas Samui. We appreciate your value comments as it's encouraged us to continue improving. We wish to welcome you back again in the near future. With warmest regards,
by A verified traveler
Posted 31 Mar 2024
Stunning beach front location: 3 lovely pools and good breakfast buffet.
Comment from Hotel Management
1 Apr 2024 by Jeerapa Chaimart/Hotel Manager, Hotel Management
Thank you for your stay at Centara Villas Samui. We appreciated your valuable feedback and we will continue improving. Once again thank you and we wish to see you again.
by A verified traveler
Would I stay there again NO !!
Posted 28 Feb 2024 on HotelsHotel in remote place so need transport or rely on hotel shuttles. Staff friendly and quite a few new young staff. Due to it being on side of cliff steps need to be taken no matter where you want to go. Prices for food and drink expensive considering they also add 10% service charge then 7% tax on top, even the free drinks in happy hour. Food in restaurant overpriced and not very good quality for price. (Ate there 3 times in 28 days) went to the beach bar 5 mins along beach. Sun loungers in poor condition and only a few around upper pools (4 to 6) rooms need upgrading, had them out 3 times to get aircon working properly and had to buy own hairdryer after requesting the one in room be changed twice and nothing. Seems that they use any chance to charge extra for shuttles when less than 4 people but dont reduce cost when full, Policy doesnt make sense. Lovely views let down by facilities.
Comment from Hotel Management
1 Mar 2024 by ๋Jeerapa Chaimart, Hotel Management
Thank you for staying at the Centara Villas Samui during your recent visit to Samui. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. Unfortunately, it is indeed regrettable that some aspect is not met your expectation overall. Please rest assured that these matters have been addressed with all department heads concerned for deliberation and corrective measures for improvement. We do hope that we will have the pleasure of welcoming you back in the future. With kind regards,
by A verified traveler
Staircasion in the middle of a jungle
Posted 17 Feb 2024 on HotelsStaircation in a middle of a jungle. Very quiet and secluded spot. There are not too many options of eating outside of the resort.
The pool had no lounge chairs.
Comment from Hotel Management
19 Feb 2024 by Jeerapa Chaimart, Hotel Management
Thank you very much for your stayed at Centara Villas Samui. Your valuable comments help us to maintain and improve for better service. We wish to welcome you back again in the near future.With Warm regards,
by A verified traveler
Needs some money spent on it.
Posted 16 Feb 2024 on HotelsUpon arrival at Centara Villas, where we had booked for 28 nights plus a further room for 14 nights, we were shown to our villa, the villa was small, smelt of damp and hardly any storage for our 3 suitcases as we were on a 2 month trip. We were eventually given an upgraded room but for an extra 500baht per night. The new villa was slightly bigger but during our stay we had to have the noisy air con unit looked at 3 times. Requested a new hairdryer which was useless twice and despite being told it would be never was and my wife went out a purchased her own. The sunbeds were old and either rusty or the plastic ones would leave white bits all over you and the covers were worn and sagging. We ate at the overpriced restaurant 3 times in the first week and due to the poor quality of the food ate at the beach bar nearby or elsewhere every other night. Drinks were expensive compared to elsewhere and happy hour buy one get one free, you had to pay the service charge and tax on the free drink, so it wasnt free at all. Never came across this at the other hotel or bars we visited. The hotel is slightly isolated and unless you have your own transport the use of there shuttle service was needed or taxi service at an extra cost which would increase if there were less than 4 booked on it. The whole grounds were on side of hill so numerous steps encountered to get around. Staff friendly but appeared under staffed, hotel needs money spent on it as facilities in poor state. Recommended NO.
Comment from Hotel Management
19 Feb 2024 by Jeerapa Chaimart Hotel Manager, Hotel Management
Thank you for staying at the Centara Villas Samui during your recent visit to Samui. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. Unfortunately, it is indeed regrettable that some aspect is not met your expectation overall. Please rest assured that these matters have been addressed with all department heads concerned for deliberation and corrective measures for improvement. We do hope that we will have the pleasure of welcoming you back in the future. With kind regards,
by A verified traveler
Posted 26 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Jeerapa Chaimart, Hotel Management
Thank you for your stay at Centara Villas Samui
by A verified traveler
Posted 24 Jan 2024
Superb location. Peace and quiet, attentive staff especially Puki and Mam in the restaurant.
Plenty of choice on the breakfast buffet and the lunch and Evening menus.
Can highly recommend.
Comment from Hotel Management
29 Jan 2024 by Jeerapa Chaimart, Hotel Management
Thank you for staying at the Centara Villas Samui during your recent visit to Samui. We truly appreciate your valuable feedback, and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Khun Puki, Khun Mam, and the rest of our team is already looking forward to welcoming you back.
