Ratings based on 11 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2022
by A verified traveler
No hot water with garden view delux bungalows
Posted 8 Feb 2022 on HotelsWe booked a delux garden view bungalow with air conditioning. However, these bungalows do not come with hot water. This was not mentioned in their room description and they have used outside photographs from another hotel on the island.
by A verified traveler
Posted 10 Aug 2020 on Hotels
Comment from Hotel Management
25 Aug 2020 by SaraSea Resort, Hotel Management
Hello Voleak, thanks for the feedback and coming to Sarasea resort.
I’m very happy you had a good stay.
Our bedrooms are basic but comfortable. All rooms are spacious and come with a TV and air-conditioning. There’s also a veranda where you can sit and unwind.
Best Regards, Sarasea Team.
by A verified traveler
What a beautiful beach!
Posted 17 Feb 2020 on HotelsThe Sarasea is located in a perfect spot on the beach!
The bar is lovely, however the staff speak very little English and got our orders significantly wrong.
Our hut was spacious enough, the TV didn’t work and their seemed to be a fume smell coming in from under the floorboards. We were located just behind the bar kitchen next to fuel canisters. They burn lots of diesel, LPG etc in Cambodia, and just burn lots in general, the pollution and fumes are prevalent but I didn’t expect this on such a beautiful island.
I’d also love for someone to organise a beach clean on Lazy Beach!! If there had been anything of the sort whilst I was there, then I would have helped! Lazy beach for sunset was beautiful but it was hard to ignore the insane amount of litter!
This is probably the most beautiful island that I have ever been to and I so hope that the people who live there appreciate this and do more to protect it now!
Comment from Hotel Management
18 Feb 2020 by Sinoeur, Hotel Management
Hello, many thanks for choosing Sarasea Resort on Koh Rong Samloem and making the effort to leave a review.
I’m sorry that our staff's standard of English wasn’t as good as you expected. All our Cambodian staff do speak English as a second language and try their best to understand as well as be understood. We have got western staff working here and our Cambodian team’s speaking skills are constantly improving.
We hope that you'll return and give us the chance to serve you again in the future.
Kind Regards from all Sarasea Resort team!
by A verified traveler
Joli bungalow mais mauvais rapport qualité/prix
Posted 13 Apr 2022 on HotelsJoli bungalow face à la mer mais le mien était trop près de la réception et restaurant avec du bruit de 7h à plus de 23h. L'état général semble correct au premier abord mais après 5 minutes : la télé ne fonctionne pas, la clim n'a plus de télécommande et le lavabo est bouché. Le staff ne semble pas réactif aux soucis des clients.
by A verified traveler
Posted 7 Mar 2022
Sea view was great.
by A verified traveler
Posted 5 Mar 2020 on Hotels
Très bien situé. Personnel accueillant à la réception.
Comment from Hotel Management
13 Mar 2020 by Sinoeur, Hotel Management
Hi, thanks for your review and coming to Sarasea resort.
Our staff work tirelessly making sure that everyone having a good stay with us. We’re delighted that you acknowledged their dedication and will certainly pass your remarks back to them.
We hope we'll get the chance to welcome you once again in the future.
Kind Regards from all Sarasea resort team!
by A verified traveler
Inte så kul att bo på
Posted 17 Feb 2020 on HotelsSarasea har ett bra läge med trevlig personal som pratade bra engelska. Rummet var inte riktigt tätt så insekter kan komma in väldigt lätt och spindelväv och spindlar fanns överallt i taket. Under sängarna har dom inte ens brytt sig om att lägga ett heltäckande golv utan har bara plankor med stort mellanrum där man kan se ner i ett utrymme där råttor och insekter har en fristad. Det drog ner hela rummet. Vi sov under insektsnätet hela vistelsen.
Comment from Hotel Management
27 Feb 2020 by Sinoeur, Hotel Management
Hi, thank you for staying at Sarasea Resort in Cambodia and finding the time to write a review.
Sarasea’s staff work very hard making sure that everyone having a great stay with us. We are delighted that you acknowledged their efforts and we will certainly pass your remarks back to them.
Our rooms are beach bungalows and are very rustic. As is customary with Khmer style houses, our bungalows are built on "stilts" above the ground. Our rooms are nearly 1m from the ground so actually, you're looking down onto the sand. In fact, houses are built like this so that the wildlife cannot get inside.
We hope we'll get the opportunity to welcome you again in the future. I hope you enjoy rest of your stay in Cambodia.
Kind Regards from all Sarasea Resort team!
by A verified traveler
Perfekt
Posted 11 Feb 2020 on HotelsFantastiskt bra boende! Bra läge på stranden, hjälpsam och trevlig personal! Vi bokade en bungalow och den var så fin. Kan verkligen rekommendera detta stället! Maten i restaurangen var också någon av de bästa på stranden enligt oss.
Comment from Hotel Management
12 Feb 2020 by Sinoeur, Hotel Management
Hello, thanks for staying at Sarasea Resort in Cambodia and taking the time to leave your feedback.
Our staff work very hard making sure that all guests are having a good stay with us. We’re pleased that you acknowledged their hard work and we will certainly pass your feedback back to them.
We hope that you'll come back and give us the opportunity to serve you again in the future.
Kind Regards from all Sarasea Resort team!
by A verified traveler
Hostel standard bungalows
Posted 11 Feb 2020 on HotelsMixed feelings. This is more like hostel standard instead of resort. Bungalows are ok, but small holes on the wall and floor all over doesn't give good impression and let's all bugs and mosquitoes come in. Cold showers only available.
Crew is mostly very nice but they don't know what they are doing. Mistakes with reservation and they are very slow to solve these.
And restaurant. Well, mistakes continues there. Food itself was good, we ate there only twice as you will get same food with better service and price from other places. They make mistakes even with simple orders and you need to correct them many times. Asking my money change back after 15 minutes from payment was too much for me and made that time our last in that restaurant.
All over: location is great, near to piers where ferries comes and they have boat transportation available. Bungalows are ok, don't wait more than hostel standard with cold shower.
Comment from Hotel Management
17 Feb 2020 by Sinoeur, Hotel Management
Hi, thank you for staying at Sarasea Resort in Cambodia and taking the time to write a review.
I am sorry that your room didn’t have hot water when you thought it would have. We clearly point out on our website and other sales channels that hot water is only available in our sea view rooms. Garden view rooms do not have hot water.
I’m sorry that our team’s degree of English wasn’t as good as you expected. All our team do speak English as a 2nd language and try their best to understand as well as be understood. We have got western staff around and our Cambodian team’s language skills are constantly improving.
Unfortunately, mosquitoes are a fact of life on the island and in Cambodia. We try our best to deal with the mosquitoes, but we ask all guests to bring their own mosquito spray. Our rooms are also fitted with mosquito nets.
Kind Regards from all sarasea Resort team!
