Ratings based on 152 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Feb 2024 on Hotels
Koh Rong Sanloem is an amazing island - beautiful and chilled out. Sara Resort is located near to other restaurants etc in Saracen Bay. The resort staff were super friendly. Prices in the restaurant were more expensive than other local eating places, but the food was good. The pool and pool area were fantastic, with plenty of loungers. We had a budget AC room. Shower was good and air conditioning was ok. Mattress was super firm though, which meant uncomfortable nights sleep - they could do with either purchasing proper mattress toppers or memory foam mattresses. I asked for a topper and was given an extra duvet, which did little to make it comfortable. A shame, as that was the only negative to our stay.
by A verified traveler
Posted 8 Jan 2024
The staff was very nice and very helpful
by A verified traveler
Not a great experience staying here
Posted 9 Aug 2023 on HotelsThe room was good. Their bath towels were not dirty but did not give a neat look too. I did not find the food to be great, that could be because I am vegetarian and so less options. We requested a check out by 10:45 AM as we finished having our breakfast at around 10 AM and needed some time to pack stuff. But they did not agree stating that we had an early check-in around 10 AM, After negotiating they came down by 15 mins. I was expecting them to be considerate. Overall, I did not have a great experience in this resort.
Comment from Hotel Management
20 Aug 2023 by Sara Resort, Hotel Management
Check out time is 11am. We would only check you out early, unless you need to get on a boat that you have booked. Thank you
by A verified traveler
Posted 2 Jun 2023
The resort is very nice and the staff are very friendly and helpful. The food are also delicious and so are the drink. Especially, you enjoy happy hour bring during and after dinner. They also have a nice pool as well. The room are clean and nices.
Comment from Hotel Management
15 Jun 2023 by Sara Resort, Hotel Management
We're so happy to hear you had a great experience at Sara resort. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing guests like you. Thanks again, and we hope to see you again soon!
by A verified traveler
Posted 25 May 2023
Comment from Hotel Management
25 May 2023 by Sara, Hotel Management
Thank you for your 5/5 rating!
by A verified traveler
Great place just for the swim.
Posted 13 Apr 2023 on HotelsPlace is very good, staff very polite and pool very clean, but apart of this I can be say same things for the food. Mouldy tasted pizza, steamed red snapper on the grill, cold served cappuccino warmed at microwave. Guys, you put to many staff but nobody controlling how good the quality of the food. Please... just for the food I stayed one night. Everything is great, but where is the quality?
Comment from Hotel Management
26 Apr 2023 by Sara, Hotel Management
Thank you for you feedback - you were reimbursed during your stay for the food you were unhappy with however I may point out the Red Snapper is cooked Khmer Local Style which is usual in Cambodia.Many Thanks
by A verified traveler
Go to Koh Rong Samloem Now!!!!
Posted 31 Mar 2023 on HotelsWe stayed at SARA Resort for 7 nights, loved it so much we booked an extra 3.
I wish I could have stayed longer to be honest.
All the staff from Retha, shcol (excuse if I spelt it wrong) Billy, Sara, Jody, Steve, Pete and the many other staff at the restaurant, let alone the cleaning crews.
And of course, the bossman Ben were so welcoming to us.
There was talk of work on the island and construction, and yes there is.
But where Sara resort is situated is the perfect distance away from any works going on.
There is a road next to the resort, but it's used rarely by the people manoeuvring stuff from one place to another. And certainly no disturbance to myself or my wife.
We totally love Sara Resort.
Massive love from Warren & Amanda, UK,
by A verified traveler
Posted 24 Mar 2023
Positive points:
Nice resort close to the pier. Good communication with the staff about ferry pickup time. Comfortable bed, hot shower, beach restaurant with a good selection of local & international food. Staff was nice and helpful. We were upgraded to a bungalow at no extra cost, which was a nice surprise.
Negative points:
Power went off for a couple of seconds twice a day - would come back right away but you had to restart the AC everytime.
Pool area was under construction with a lot of noise at breakfast and during the day, not the best if you've come to relax. Beach right in front of the hotel is dirty (plastic garbage and it looks like sewage water is going into the sea not far from there...), better to walk to Lazy beach.
And - but this is not the hotels fault - most of KRS is under construction; some neighboring resorts have eviction notices and are in the process of being dismantled, which is a bit strange and not very pleasant.
The hotel is nice enough but I wouldn't recommend spending time in Samloem right now as things are in flux, it's basically just all a big construction site.
Comment from Hotel Management
24 Mar 2023 by Sara, Hotel Management
Thank you for your review - our pool area is now completed and there is no construction here. We would also like to add that whilst an area of the bay is affected by developments - we at Sara and our neighbor's remain unaffected and are open business as usual and are unaffected by this.Kind Regards
by A verified traveler
Decent place
Posted 14 Mar 2023 on HotelsI wanted to love this place, but for the price… sadly we found it disappointing.
We are not high-end travellers with high-end expectations, but, when paying that much for a resort in Cambodia, I’d expect more.
There is no doubt the location is beautiful, but the ongoing construction on the beach bar and pool area was not exactly the peaceful vacation we were looking for. The beach is also incredibly small (with very few lounge chairs considering the amount of rooms) when the tide is up (which is often).
The service, however, was fantastic, as was the breakfast.
We moved to another resort on the same beach and did come back to Sara often for dinner tho. Great food, and probably the best staff on the whole beach. Definitely recommend the restaurant.
Comment from Hotel Management
15 Mar 2023 by Sara, Hotel Management
Thank you for your review - the pool area is now finished and we apologize for any inconvenience to your stay here. Kind Regards
by A verified traveler
Posted 23 Feb 2023
Fantastic stay! Great restaurant on site, bbq available in addition to wide menu selection every night. A la carte breakfast included lots to choose from. We had a cabana which wasn’t huge but if you are organized there is plenty of space. Bonus that the pool opened two weeks prior to our arrival, was a nice surprise. Front desk staff super helpful in booking our transportation forward to our next destination. Restaurant staff clearly well trained in customer service. Couldn’t have been happier.
Comment from Hotel Management
26 Feb 2023 by Sara Resort, Hotel Management
Thank you for your amazing review of Sara Resort. We really appreciate you taking the time to share your experience and are happy to hear you enjoyed your stay!We hope to welcome you back in the future!Kind RegardsJodieGeneral Manager
