Ratings based on 991 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
The breakfast could use some help
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Amanda,Thank you for taking the time to leave a review. We're pleased you had a five-star stay with us, and we'll use your feedback to help us improve the experience of future guests. We hope you'll visit us again soon.
by A verified traveler
Posted 16 Apr 2024
Definitely in the top 5 cleanest rooms we’ve stayed in. The air quality in the room was great no moisture or mildew odor.
Comment from Hotel Management
17 Apr 2024 by General Manager, Hotel Management
Dear Lea,Thank you for your wonderful feedback! It's our priority to provide a comfortable and pleasant environment, and we're glad our commitment to cleanliness made such a positive impression. We look forward to welcoming you back to La Quinta Inn & Suites by Wyndham Sevierville / Kodak for another exemplary experience!
by A verified traveler from Concord
Posted 5 Apr 2024
by A verified traveler
Posted 5 Apr 2024
The hotel was unlclean
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Dear Courtney,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if you found ours to be anything short of immaculate. We can assure you that what you have described is not typical of a visit to our property. Your comments will be relayed to our team to ensure that we are meeting our high standards of cleanliness and hospitality. We appreciate your feedback and hope for a chance to welcome you back to change your perceptions down the line.
by A verified traveler
Posted 29 Mar 2024
Staff members are so friendly, Breakfast is so good.
Comment from Hotel Management
2 Apr 2024 by General Manager, Hotel Management
Dear Adriana,It is wonderful to know that you had an enjoyable experience with us at La Quinta Inn & Suites by Wyndham Sevierville / Kodak. We're delighted our hospitable team left a memorable impression on you and that you started your day off right with our delicious breakfast offerings. Thank you for your great review, and we hope you return soon.
by A verified traveler
Posted 26 Mar 2024
They were replacing carpet and the dumpster was overflowing and laying on ground in parking lot. It was also noisy while they were working.
Comment from Hotel Management
31 Mar 2024 by General Manager, Hotel Management
Dear Amanda,Based on your rating, it appears you had an overall good experience. However, we regret the noise concerns you mentioned. Please know that we understand how important getting a good night's rest is, and we assure you that your concerns will be shared with the relevant teams as we always strive to perfect our guest experience. We hope to welcome you back down the line for a more comfortable visit.
by A verified traveler
Posted 14 Mar 2024
Remodeling in process but very nice stay. The wifi could use some upgrading but overall very good stay
Comment from Hotel Management
18 Mar 2024 by General Manager, Hotel Management
Dear Joshua,Thank you for your understanding during our remodeling process and for sharing your thoughts on your stay. We're glad you had a very nice overall experience at La Quinta Inn & Suites by Wyndham Sevierville / Kodak. We appreciate your feedback on the WiFi, and we're looking into upgrades to enhance our service. It would be a pleasure to welcome you back to enjoy our improvements.
by A verified traveler
Posted 4 Mar 2024
Little noisy with traffic at night. location was good.
Comment from Hotel Management
8 Mar 2024 by General Manager, Hotel Management
Dear Jason,Thank you for taking the time to leave us a review. We are glad you enjoyed your stay, and we appreciate the feedback about the noise you experienced. Your feedback is always helpful so our team can continue to improve our guests’ experiences. Once again, thank you for leaving a review, and we hope to host you again next time you are in town.
by A verified traveler
Posted 1 Mar 2024
Staff during the day was so loud cleaning and talking with their cell phone ringing really loud and not answering quickly. It created an unpleasant experience for me and I stayed three days. also other guests at night were extremely loud on the first floor and no one asked them to be quiet and they kept me up all night long.
Comment from Hotel Management
5 Mar 2024 by General Manager, Hotel Management
Dear Jess,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving in this respect. It is our hope that you will give us another chance in the future to deliver a restful stay worthy of a perfect rating.
by A verified traveler
Posted 29 Feb 2024
The room was clean and very satisfactory. The carpeted hallway needed to be vacuumed. The area for walking the dog was nasty. Previous dog owners had not cleaned up after their pets and the hotel had not cleaned up the area either. The staff was nice and allowed us to use the breakfast area in the evening for carry in pizza for our visit with relatives in the area.
Comment from Hotel Management
4 Mar 2024 by General Manager, Hotel Management
Dear Don,Thank you for choosing to stay with us at La Quinta Inn & Suites by Wyndham Sevierville/Kodak. While we are glad to hear our accommodations and staff left a positive impression on you, we apologize for our pet area. We will be sure to discuss your comments internally so we can make improvements to better our guests and their pets' experience.
