Ratings based on 28 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2023 on Hotels
Comment from Hotel Management
5 Oct 2023 by Sterling Kodai Lake, Hotel Management
Dear Guest,Thank you for staying with us at Sterling Resorts and for taking the time to provide us with your feedback. We are delighted to hear that you had an enjoyable stay and appreciate your positive comments. We would like to get in touch with you to take your detailed feedback and hope to welcome you back soon. We will strive to exceed your expectations during your future visits.Thank You,The Sterling Holidays Team
by A verified traveler
Posted 24 Jun 2022
We were 17 adults. I booked 7 rooms 4 months ago . I stayed ooty sterling 2 nights ( all 17 )
Kodikkanal sterling had terrible experience. First they don’t have big vehicles access to resort. Second they accommodate 7 rooms , but they charge for 2 adults 3790 for even sleeping in the floor.
For 3 days trip they charge me over $ 3000.00 . Very bad
by A verified traveler
Posted 14 May 2022
by A verified traveler
Posted 13 Aug 2019
Room maintenance needs to be looked into. The tiles had water marks all over. The soap dispenser was coming out. The sofa was too soft to sit onto. The blankets were not properly maintained. Outside the rooms the property was good but the room condition wasn't good
by A verified traveler from Bangalore, In
Posted 22 Apr 2019
Great rooms and good walking areas. Childrens play area is good and liked the cycles on rent feature.
Comment from Hotel Management
17 Nov 2023 by Sterling Kodai Lake, Hotel Management
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed our rooms and the walking areas. We're glad you found our children's play area to be good and liked our cycles on rent feature. We hope to have the pleasure of serving you again in the future!Sincerely,The Sterling Holidays Team
by A verified traveler
Posted 6 Aug 2018 on Hotels
Comment from Hotel Management
1 Mar 2024 by Sterling Kodai Lake, Hotel Management
Dear KannadasanWe're absolutely thrilled that you had such a fantastic experience with us. It's our goal to ensure your complete satisfaction, and we're delighted to have achieved that. Thank you for your support and for choosing us. We can't wait to welcome you back for another wonderful experience!Warm regards,The Sterling Holidays Team
by Anirban
Misleading name with terrible service.
Posted 17 Oct 2017 on HotelsIt is not by the lake. You can only barely see the lake from one part of the hotel, and that tool few hundred meters away. Terrible service. No Wi-Fi except lobby. And to top it all they give weird juvenille excuses as if the guests are morons. It is not the individual servers that were bad, the management sucks. Big time.
Comment from Hotel Management
17 Nov 2023 by Sterling Kodai Lake, Hotel Management
Dear Anirban,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We understand that the location of the lake view might not have met your expectations. It's important to note that the lake can only be seen from one part of the hotel due to its distance. We apologize for any confusion caused by any service-related issues and the Wi-Fi availability. We appreciate your input and will address these concerns with our management team to ensure a better experience for our guests in the future. We value your business and hope to have the opportunity to serve you again.Sincerely,The Sterling Holidays Team
by A verified traveler
Okay except for the breakfast
Posted 3 Jul 2017 on HotelsBreakfast is very poor taste wise if you are used to tasty food. The restaurant cutlery cleanliness is questionable as forks and knives which fall on to the floor are replaced on the table with out being cleaned by the staff with out even blinking an eye
Comment from Hotel Management
17 Nov 2023 by Sterling Kodai Lake, Hotel Management
Dear Guest,Thank you for sharing your feedback regarding our breakfast and restaurant cutlery cleanliness. We apologize for falling short of your expectations in terms of taste and cleanliness. We appreciate your input and will address this matter with our team to ensure improvements are made. We value your patronage and hope to have the opportunity to serve you better in the future.Sincerely,The Sterling Holidays Team
Recommended
for Everyoneby A verified traveler from bangalore
Good resort
Posted 7 May 2017
Pros: Very hospitable staff. Cleanliness.
Cons: Keep a facility for drop and pick from near the city or boat house.
Very good holiday and stay. Well maintained resort. Nice north indian food.
Comment from Hotel Management
17 Nov 2023 by Sterling Kodai Lake, Hotel Management
Dear Pramod,Thank you for your wonderful review! We're glad to hear that you had a very good holiday and enjoyed your stay at our well-maintained resort. It's great to know that you enjoyed our delicious North Indian food. We appreciate your feedback and look forward to welcoming you back again soon!Sincerely,The Sterling Holidays Team
by A verified traveler from c
Gud hotel but not maintained properly...
Posted 19 Mar 2017Wifi not working in the room and not in the lobby. Poor quality of bed and pillows . Paints gone from walls . Urgently required maintanance..food was gud and restaurant staff was very polite and helpful..
Comment from Hotel Management
17 Nov 2023 by Sterling Kodai Lake, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear about the issues you experienced with the WiFi, bed quality, and paint in your room. Our team will look into these concerns and address them promptly. We're glad to hear that you enjoyed the food and found our restaurant staff polite and helpful. We appreciate your feedback and hope to provide you with a better experience in the future.Sincerely,The Sterling Holidays Team
