Ratings based on 2 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chennai
Not A good stay - Poor Restaurant service
Posted 6 Jun 2018
Pros: View was good but food poor and approachability was difficult to the room
Cons: Restaurant service must be improved
We went to the hotel as a family trip on 01.06.2018 to 03.06.2018
We were a group of 10 Adults and 4 Children
Hotel was 3.6 Km Very Steep Narrow Hill road
If u go by Tempo traveller you will not be able to reach your Room Directly
You have to stop near the reception from there you have to walk approx 1 kilometer
45 Degree very steep hill road to reach your room
If Old age people of people or people who are not able to walk long distance please do not opt this resort
Service in the Restaurant was very very poor
Day 1: we called the reception when we started from Dindigul for providing Lunch on 01.06.2018. They said that they will provide Meals. once again i called the reception once we reached Kodaikanal Town to reconfirm the Lunch as there where no hotels nearby. I called them 3 times. they said they will provide us meals. But when we reached the Jem Valley Resort there was no food.
For 10 Adults they provided 6 Bowls of Plain Rice and 3 Bowls of Sambar and 3 Bowls of Potato. After waiting for 1 hour in the restaurant they said there was no food and i will take another half an hour... so we walked away from the restaurant and decided not to eat. We where a group of 14 members (6 Senior citizens , 4 Adults and 4 Kids of age 3,4.7) Day 1 was horrible without proper lunch
Day 2: After our sight seeing the resort did not provide a cab service from the Hotel reception to the room as we were a group of 14 members (6 Senior citizens , 4 Adults and 4 Kids of age 3,4.7)
Comment from Hotel Management
10 Jun 2018 by Ajay, Hotel Management
Thank you for choosing to holiday with us. We appreciate your taking the time to share your review of our hotel. We are very sorry to be recipients of such a Naative rating, thank you! At Jem Valley, we will take necessary steps to rectify the issues and we assure it will not happen again seek to bring together the best of hospitality and nature at our strategically located Hotel. we will take great pride in rolling out the red carpet to pamper our guests and we are delighted you experience that we will takeover all the service concern, We hope you choose to stay with us again so that we can pamper you again in the Jem valley way!
Replied by Jem (Hotel Manager)
by A verified traveler
Posted 31 May 2018 on Hotels
Comfortable & Nice
Comment from Hotel Management
10 Jun 2018 by Ajay, Hotel Management
Thank you for choosing to holiday with us. We appreciate your taking the time to share your review of our hotel. We are glad to be recipients of such a positive rating, thank you! At Jem Valley, we seek to bring together the best of hospitality and nature at our strategically located Hotel. Thank you for commending our Service standard. we will take great pride in rolling out the red carpet to pamper our guests and we are delighted you experience that we will takeover all the service concern, We hope you choose to stay with us again so that we can pamper you again in the Jem valley way! Replied by Jem (Hotel Manager)
