Ratings based on 983 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Clean and conveniently located to the downtown Kobe area.
Comment from Hotel Management
19 Apr 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Thank you very much for staying at our hotel. Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your evaluation and opinions. We are very happy to hear that you were satisfied with our hotel's services, facilities, and staff. The happy hour held every day has been well received by many customers. We are continuing to experiment with improvements to happy hour to ensure customer satisfaction. If you come to Japan again, please use our hotel if you have a chance. Also We look forward to meeting you.
by A verified traveler
Posted 11 Apr 2024
Located close to everything
Comment from Hotel Management
13 Apr 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Thank you very much for staying at Villa Fontaine Kobe Sannomiya.We would also like to thank you for taking the time out of your busy schedule to share your feedback about your stay.We hope you had a comfortable stay at our hotel.All of our staff are looking forward to seeing you again.HotelVillaFontaineKobeSannomiyaManager
by A verified traveler
Posted 11 Apr 2024
We stayed in the family room, for japan standard the room was quite big. Everything is very clean, the staff is very helpful and they do speak good english. Hotel is 4 min from Sannomiya train station and it is surrounded by restaurants, supermarket,s convenience stores, shops etc
Comment from Hotel Management
13 Apr 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Thank you very much for staying at Villa Fontaine Kobe Sannomiya.We would also like to thank you for taking the time out of your busy schedule to share your feedback about your stay.We are very happy to hear that your stay at our hotel was comfortable.All of our staff are looking forward to your next visit.HotelVillaFontaineKobeSannomiyaManager
by A verified traveler
Posted 8 Apr 2024
Very good location near Sannomyia station. Room was very good. Grocery store next door.
Comment from Hotel Management
9 Apr 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Thank you very much for staying at Villa Fontaine Kobe Sannomiya. Thank you again for taking the time out of your busy schedule to post a review. We are very happy to hear that your stay with us was pleasant. We will continue to strive to further improve our services without being content with the words we received this time. All of our staff are looking forward to your next visit.Hotel Villa Fontaine Kobe SannomiyaManager
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
27 Apr 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
この度はヴィラフォンテーヌ神戸三宮をご利用いただきまして誠にありがとうございます。また、レビューをお寄せいただき、重ねて御礼申し上げます。お客様によりご満足いただけますようサービス向上に努めてまいります。またのご利用をお待ちしております。
by A verified traveler
Posted 28 Mar 2024
Stay was comfortable
Comment from Hotel Management
29 Mar 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Thank you very much for staying at our hotel.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.ManagerVilla Fontaine Kobe Sannomiya
by A verified traveler
Posted 22 Mar 2024
It was very good service.
Comment from Hotel Management
26 Mar 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Thank you very much for staying at Hotel Villa Fontaine Kobe Sannomiya. Thank you again for taking the time out of your busy schedule to write a review. We are very happy to receive your good evaluation. We will continue to strive to further improve our services based on customer feedback. We look forward to seeing you again.
by A verified traveler
Posted 6 Mar 2024
3 minutes walk east of JR Sannoimiya. East of station is quiet area, while West of station is the busy central area.
Comment from Hotel Management
21 Mar 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Thank you for your review. We’re glad to hear that you found our location convenient, being just a 3-minute walk east of JR Sannomiya. It’s great to know that you appreciated the quiet area to the east of the station, while also having easy access to the bustling central area to the west. We strive to provide our guests with a comfortable and enjoyable stay, and your feedback is invaluable in helping us achieve this. We look forward to welcoming you back in the future. Thank you once again for choosing our hotel.ManagerVilla Fontaine Kobe Sannomiya
by A verified traveler
Posted 28 Feb 2024
I liked the property very much and I would book it again on my next visit to Kobe. The only issue I had is that i could connect to a wireless carrier to follow the instructions when the link in the confirmation email was clicked. The maps outside the stations do not show the street name asahi. After spending over 30 minutes trying to find in on a map in the subway exit, a japanese woman wanted to help me and she called the hotel, and they provided detailed instructions to guide us to the hotel. instead of providing a link to the hotel, they should provide a detailed steps from leaving the Sannomiya JR station, which is a common arrival point to the Kobe area.
Comment from Hotel Management
28 Feb 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and are planning to return on your next visit to Kobe.We sincerely apologize for the inconvenience you experienced with the directions to our hotel. Your feedback is invaluable, and we appreciate your suggestion to provide detailed steps from Sannomiya JR station, a common arrival point to the Kobe area. We will certainly take this into consideration to improve our services and ensure a smoother arrival experience for our guests in the future.Once again, thank you for your feedback. We look forward to welcoming you back to our hotel on your next visit to Kobe.Best Regards,ManagerVilla Fontaine Kobe Sannomiya
by A verified traveler
Posted 13 Feb 2024
Comment from Hotel Management
16 Feb 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Kaoru 様この度はヴィラフォンテーヌ神戸三宮にご宿泊いただき、まことにありがとうございます。ご滞在時、快適にお過ごしいただけたご様子、大変嬉しく存じます。お客様からのお言葉を糧に、これからもお客様に快適にお過ごしいただける空間づくりを目指し、精進してまいります。お客様のまたのご来館を心よりお待ちしております。ヴィラフォンテーヌ神戸三宮マネージャー
