Ratings based on 406 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
The prices were good and it’s not too far from the station, hence I chose to stay at this property. It’s close to the local monorail station, but if you’re looking for the JR, it’s like a 10 minute walk. bought the room wi th the shared bathroom, but had some issues because I had tattoos. They were flexible enough to open the shared baths to tattooed guest during busy seasons, but you’re only allowed to shower between 11-3am which was a pain, but just something to be mindful of. They have cheap beers during happy hour, and free coffee between a certain time too, which is nice. Overall not a bad experience.
Comment from Hotel Management
30 Apr 2024 by Kobe Port Tower Hotel Front Takase, Hotel Management
Thank you very much for choosing our hotel out of many accommodation facilities.We are very happy to hear that you enjoyed the happy hour campaign during your stay.However, we apologize for any inconvenience caused and appreciate your understanding regarding the bathing time restrictions for guests with tattoos in the public bath.Thank you very much for taking the time out to write a review.We look forward to your next visit.
by A verified traveler
Posted 23 Dec 2023
Comment from Hotel Management
14 Jan 2024 by 神戸ポートタワーホテル フロント 藤原, Hotel Management
この度は神戸ポートタワーホテルにご宿泊いただきまして誠にありがとうございます。ご滞在中はごゆっくりとお寛ぎいただけましたでしょうか。お客様の旅の疲れを少しでも癒すお手伝いができていましたら、大変幸いでございます。今後とも、より良いサービスでお客様をお迎えできるように、スタッフ一同日々精進してまいります.末筆ではございますが、お忙しい中口コミ投稿にご協力頂きまして有難うございます。お客様のまたのご来館を心よりお待ち申し上げております。
by A verified traveler
Posted 17 Dec 2023
Comment from Hotel Management
8 Jan 2024 by 神戸ポートタワーホテル フロント 小柳, Hotel Management
Thank you for staying at Kobe Port Tower Hotel.All of our staff will continue to make every effort to provide you with even better service in the future, so please stop by our hotel again when you visit Kobe.Thank you very much for taking time out of your busy schedule to write a review of our hotel.
by A verified traveler
Posted 13 Nov 2023
I was an unusual foreigner in this family-friendly hotel, but had no troubles with helpful staff (and some Google translate!) Great breakfast buffet, nice spa, ok exercise room, easy laundry, free drink at happy hour, great location, overall great value.
Comment from Hotel Management
13 Nov 2023 by 神戸ポートタワーホテル フロント 小柳, Hotel Management
Thank you for staying at Kobe Port Tower Hotel.Did you enjoy your stay in Kobe?Thank you for the many compliments. Happy Hour is a limited service in November. We are glad to hear that our guests enjoyed it.Next time you come to Kobe, please come to our hotel again.I hope to see you again.
by A verified traveler from Co. Dublin
Posted 13 Sep 2023 on Ebookers
Comment from Hotel Management
18 Sep 2023 by 神戸ポートタワーホテル フロントスタッフ 志賀, Hotel Management
この度は神戸ポートタワーホテルにご宿泊頂き誠にありがとうございました。ご滞在中至らない点があり、ご迷惑をお掛け致しましたでしょうか。スタッフ一同、一度日々のサービスを省みて、より精進して参ります。またのご来館を心よりお待ち申し上げます。
by A verified traveler from binan
Posted 25 Aug 2021
it was good.
Comment from Hotel Management
27 Aug 2021 by frontdesk Ishino, Hotel Management
Thank you
We look forward to seeing you again.
by A verified traveler
Ok
Posted 6 Feb 2020 on HotelsNot a bad place to spend a night.
Comment from Hotel Management
7 Mar 2020 by Kobe Porttower Hotel Front desk, Hotel Management
Thank you for your stay with us.
I appreciate that leave your comment about your staying, too.
We are looking forward to see you again.
Best regards,
by A verified traveler
BEST HOTEL ONSEN and STONE SAUNA is a plus
Posted 28 Nov 2019 on HotelsHotel and rooms are dated, but the location is just minutes away from Port Tower and Pier (walking distance with Passover connecting from 1/F exit). The Onsen and Stone Sauna is VERY GOOD QUALITY! I would recommend this hotel just for the Onsen!
by A verified traveler
Very good stay
Posted 11 Nov 2019 on HotelsOne night in town for a wedding. Very good location and excellent view from wine bar at top of hotel.
by A verified traveler
No help.. No English
Posted 22 Jun 2019 on HotelsDont accept some one will help you with your luggage!! And don't ask for help no one will cares
Comment from Hotel Management
23 Jun 2019 by Front Desk, Hotel Management
Dear Guest,
Thank you very much for staying at Kobe Port Tower Hotel. We are extremely apologized for your inconvenience regarding poor service.I will deliver this message to my co-workers and they will provide proper services from these days on.
Thank you again for your very constructive feedback.
Wish you very warm regards
