Ratings based on 24 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
3.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
We all love the private onsen
Posted 12 Dec 2019 on HotelsThe onsen hotel is clean, quiet and comfortable. Facilities are quite new. Staff were very friendly and nice. In particular, we really like the private onsen. The walking street is just 5 minutes away, and the little local shops are full of surprises.
by A verified traveler from Toronto
Posted 23 Dec 2018
The property is located very close to all the main sites and public baths in Arima Onsen - all in walking distance. The property itself seems very new with everything being very clean and the facilities in excellent condition. What I really liked about Arima Onsen Koki is that it is a great starting off point for first time Onsen users. It has small public baths and private Onsen baths that you can use included in your hotel rate which is much more affordable than the major Ryokan in the area. Although there isn't any food services available on-site you can easily get a decent meal a few minutes walk away.
I have tattoos so officially I wasn't able to use the public Onsen in the hotel, but the kind owner said if I went in off hours and nobody was around I could go ahead and use the baths. I was also able to try 3 out of 4 private baths which were great.
A standout feature for me during my 2 nights stay was the level of warmth and hospitality which I experienced the whole time. Despite some language barriers every single person I interacted with was amazing and went above and beyond to ensure my stay was relaxing and enjoyable. The level of care they showed included taking me by shuttle to the bus stop for my trip to Kobe - confirming with the driver it was the right bus - getting me on the bus - and putting my luggage away for me. Couldn't have asked for more attentive and friendly service. Highly recommend.
Comment from Hotel Management
27 Dec 2018 by KOKI ASUKA MATSUSHITA, Hotel Management
Thank you very much for staying at our hotel two days.
I am not so good at English, but I am very grateful to talk kindly.
I will study more so that I can speak English better by the time you come next, so please stay at our hotel again when you come to Arima.
We are waiting for you .
Thank you so much.
by A verified traveler
Posted 28 Sep 2022
旅行前から親切にご対応いただき、滞在中も気持ち良く過ごせました。貸切温泉、大浴場の金泉ともにとても良かったです。ありがとうございました！
by A verified traveler
Posted 25 Sep 2022
by A verified traveler
Posted 25 Sep 2022 on Hotels
by A verified traveler
Posted 19 Sep 2022
とても綺麗だった
貸切温泉がよかった
by A verified traveler
Posted 4 May 2022
貸し切り風呂があり良かった
by A verified traveler
Posted 14 Feb 2022
by A verified traveler
部屋の広さは狭いです。ビジネスホテルみたいな感じでした。サービスはよかった。
Posted 31 Dec 2021 on Hotelsby A verified traveler
Posted 19 Dec 2021
