Ratings based on 980 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
During our three-night stay for a party of five, we primarily dined and enjoyed the hotel's amenities. The rooms and beach were delightful, although the location is somewhat secluded, requiring a 20-30 minute journey by tail boat to Phi Phi Town. However, our check-out experience was awful. We discovered significant discrepancies in our final bill, with thousands of Bahts erroneously added and our receipts mixed up with others, bearing different signatures. Despite our efforts to rectify the situation, the initial response from the staff was disappointing, even resorting to threats of involving security and police. It took considerable time for the hotel to acknowledge their errors, including different signatures and additional charges on our bill. We found that we were overcharged by 10,000 Baht which is not a small amount at all. If we hadn’t checked our receipts and went along with the not so clear final bill we would have paid for things we did not have. Such service falls far short of even a one-star rating, let alone the expected five-star standard. This incident serves as a stark reminder to thoroughly review receipts, emphasizing the importance of vigilance beyond the final bill. In light of our experience, I advise caution in trusting this establishment. Absolutely appalling and just unacceptable service. PLEASE CHECK YOIR RECEIPTS WHEN CHECKING OUT. I would go as far as to say that they were trying to steal our money this way. I wonder how many people overpaid!
Comment from Hotel Management
30 Apr 2024 by SAii GURU, Hotel Management
Dear Yaren,Thank you for taking the time to share your detailed feedback regarding your recent stay at SAii Phi Phi Island Village. We're glad to hear that you enjoyed our rooms and beach, but deeply regret that your checkout experience was not only disappointing but distressing.The issues you encountered with your bill are concerning and absolutely not reflective of the high standards of integrity and transparency we strive to uphold. We sincerely apologize for the errors in your billing and the unacceptable way in which it was initially handled by our staff. Resorting to threats of involving security is not in line with our values, and we are addressing this behavior immediately to ensure it does not happen again.Please rest assured that we are taking your feedback seriously and are conducting a thorough review of our billing processes to correct these failures and prevent future occurrences. Our goal is to ensure that all charges are transparent and accurate, and that all our guests feel safe and respected when resolving any issues.Your experience serves as a critical reminder of our need to continually train our staff and improve our systems. We are committed to making the necessary changes to regain the trust of our guests and ensure that our service is worthy of the five-star standard we claim.We understand if you choose not to return, but we sincerely hope to have another opportunity to restore your faith in our hotel. If there’s anything further we can do to assist you, please do not hesitate to contact us directly.Thank you again for your vigilance and for bringing these issues to our attention.SAii for now,Wanlob HasalemSAii GURU
by A verified traveler
Posted 26 Apr 2024
The SAII village was a 2 night stay as part of our honeymoon trip to Phi Phi. On arrival, we had our luggage taken care of, sat in reception with a fresh pineapple juice drink and a cold towel (lovely after the boat ride over). From here we checked in and a member of staff sat with us in the lobby and explained where everything is, got us to download the SAII village app on our phones (which is amazing, allows you to do everything via the app, ordering fresh towels, room service and even ordering a buggy to take you around). We then got taken to our room via a buggy and showed around our room. The room was a Deluxe Garden King Villa, the cool air-con was heaven, the room and shower facilities were great!
The resort itself is easily walkable, the pools are more than big enough and plenty of loungers either around the pool or facing the beach for most of the day. The food was amazing on-site too, probably more pricier than anywhere we’ve been currently (expected). We had the most amazing 2 nights here and the staff were so polite and friendly. We got the SAII Village boat (which was arranged for us) back to Tonsai Pier to catch our Ferry back to Phuket.
Would highly recommend this place and me and my wife have already spoke about returning.
Comment from Hotel Management
26 Apr 2024 by SAii GURU, Hotel Management
Dear Ryan,Thank you for choosing SAii Phi Phi Island Village for your honeymoon and for sharing such a delightful review! We are thrilled to hear that your stay was nothing short of amazing. It sounds like your arrival and check-in experience set a fantastic tone for your visit, and we're glad that our SAii Village app enhanced your experience by adding convenience and comfort to your stay.It's wonderful to know that the Deluxe Garden King Villa provided a cool and comfortable retreat, and that you found our resort's amenities, including the pools and food, to your liking. We strive to ensure that every guest, especially our InSAiiders like yourself, enjoys a seamless and enjoyable experience, and it's heartwarming to hear such positive feedback about our staff's politeness and friendliness.We appreciate your recommendation and are delighted that you and your wife are already considering a return visit. We look forward to welcoming you back to SAii Phi Phi Island Village, where we hope to make your next stay even more memorable.SAii for now,Wanlob HasalemSAii GURU
by A verified traveler
Posted 20 Apr 2024
Loved the traditional huts was very peaceful however some areas like the fun pool need some TLC tiles missing causing sharp edges etc
Comment from Hotel Management
21 Apr 2024 by SAii GURU, Hotel Management
Dear Kimberley,Thank you for your feedback about your stay at SAii Phi Phi Island Village. We're delighted to hear that you loved the traditional huts and found your stay peaceful. It’s great that these aspects of our resort provided you with a serene experience.We appreciate your comments regarding the condition of the fun pool. The safety and comfort of our guests are our top priorities, and we take your observation about the missing tiles and sharp edges very seriously. Rest assured, we will address these issues promptly to ensure a safer and more enjoyable environment for all our guests.Thank you once again for helping us improve our services. We hope to have the pleasure of welcoming you back, providing not only a peaceful but also a perfectly safe and comfortable experience.SAii for now,Wanlob HasalemSAii GURU
by A verified traveler from Cincinnati
Posted 16 Apr 2024
Very pretty spot on island. Beach deluxe king bungalow was amazing. Indoor and outdoor connecting showers! Very clean. Diving was great amd dive masters wonderful
Comment from Hotel Management
17 Apr 2024 by SAii GURU, Hotel Management
Dear Elizabeth,Thank you for sharing your wonderful experience at SAii Phi Phi Island Village! It’s heartwarming to hear that you enjoyed your stay in our Beach Deluxe King Bungalow with its unique indoor and outdoor connecting showers. Cleanliness is a priority for us, and we're glad it enhanced your stay.We're thrilled that you had a fantastic diving adventure and found our dive masters to be wonderful. It’s always our pleasure to share the beauty of the island’s marine life with our InSAiiders.We look forward to welcoming you back for more memorable experiences and fun-filled adventures in our little paradise. Remember, at SAii, we're always here to ensure every moment is memorable!SAii for now,Wanlob HasalemSAii GURU
by A verified traveler
Posted 13 Apr 2024
Be warned about low tide requires walking in the ocean/sand to check in check out depending on low tide times can only access resort during high tide
Comment from Hotel Management
17 Apr 2024 by SAii GURU, Hotel Management
Dear gagandeep,Thank you for sharing your feedback with us. We appreciate your insights regarding the challenge of low tide and its impact on accessing the resort during certain times.We understand that the fluctuation of tides can present inconvenience, especially during check-in and check-out times. We apologize for any inconvenience this may have caused during your stay.Your feedback is valuable to us as we continuously strive to improve our guests' experiences. We will take your comments into consideration as we work towards providing more seamless arrangements for arrivals and departures during low tide periods.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.SAii for now,Wanlob HasalemSAii GURU
by A verified traveler
Posted 6 Apr 2024
The beach was beautiful but there was not enough chairs around the pool
Comment from Hotel Management
8 Apr 2024 by SAii GURU, Hotel Management
Dear Ron,Thank you for sharing your thoughts on your stay at SAii Phi Phi Island Village. We're glad to hear that you found our beach beautiful, but we apologize for the inconvenience regarding the availability of chairs around the pool. We understand how important it is for our guests to relax comfortably by the pool, and we regret any disappointment this may have caused.Your feedback is invaluable to us as it helps identify areas where we can improve. We will take immediate steps to address the issue with poolside seating to ensure a more enjoyable and relaxing experience for all our guests in the future.We hope to have the opportunity to welcome you back, providing a stay that fully meets your expectations and allows you to enjoy every aspect of our resort to the fullest.SAii for now,Wanlob HasalemSAii GURU
by A verified traveler
Posted 28 Feb 2024
Incredible hotel and beach. One of the best places we have ever been
Comment from Hotel Management
29 Feb 2024 by SAii GURU, Hotel Management
Dear Matthew,Thank you for sharing your incredible experience at SAii Phi Phi Island Village. We are thrilled to hear that we are among the best places you have ever been. Our dedicated SAiiLanders take great pride in making each guest's stay memorable, and it's rewarding to know that the hotel and beach left such a positive impression on you.We look forward to welcoming you back for another unforgettable visit. Until then, we wish you many more beautiful adventures.SAii for now,Wanlob HasalemSAii GURU
by A verified traveler
Posted 27 Feb 2024
5 star just need a little help with the check in process takes too long
Comment from Hotel Management
27 Feb 2024 by SAii GURU, Hotel Management
Dear Tom,Thank you for choosing SAii Phi Phi Island Village for your stay and for taking the time to share your experience with us. We are thrilled to receive a 5-star rating from you!We acknowledge your feedback regarding the check-in process and understand that your time is valuable. Ensuring a smooth and efficient check-in experience for our guests is a priority for us, and we regret any inconvenience you faced. Please know that we are actively working on streamlining our check-in procedures to minimize wait times and enhance our guest's overall experience from the moment they arrive.We appreciate your patience and are grateful for your constructive feedback, which plays a crucial role in our continuous efforts to improve and excel in every aspect of our service.Looking forward to welcoming you back for another memorable stay at SAii Phi Phi Island Village, where we hope to impress you not only with our warm-hearted service but also with an even more seamless arrival experience.SAii for now,Wanlob HasalemSAii GURU
by A verified traveler
Posted 21 Feb 2024
This place is beautiful. It’s easy to get to by boat just ask any boat at pier. The room on the beach is 10/10 best room ever. If you’re reading reviews debating to stay. Just do it it’s the best in the area. Place is full of flowers and beautiful trees smells amazing. Awesome beach. Awesome pool. Good spa!
Comment from Hotel Management
23 Feb 2024 by SAii GURU, Hotel Management
Dear Jared,Thank you for taking the time to share your wonderful feedback about SAii Phi Phi Island Village. It's fantastic to hear that you found our location beautiful and easily accessible, and that your beachfront room exceeded your expectations with a perfect score!We're delighted that our resort's natural beauty, filled with flowers and beautiful trees, contributed to the amazing atmosphere you experienced. Knowing that you enjoyed the awesome beach, pool, and our spa services truly means a lot to us.Your encouragement for others to stay with us is greatly appreciated. Our team of SAiiLanders strives to ensure every InSAiider has an exceptional experience, and your endorsement is a testament to their efforts.We look forward to welcoming you back for another unforgettable stay at what you've kindly described as the best in the area.SAii for now,Wanlob HasalemSAii GURU
by A verified traveler
Posted 16 Feb 2024
The diving center staff were excellent. We thoroughly enjoyed our dives. The boat staff and dive master were very knowledgeable and helpful.
Comment from Hotel Management
19 Feb 2024 by SAii GURU, Hotel Management
Dear Robert,Thank you for sharing your diving experience at SAii Phi Phi Island Village. We're thrilled to hear that you had an excellent time with our diving center staff, and that your dives were thoroughly enjoyable.It's wonderful to know that the boat staff and dive master provided you with knowledgeable and helpful guidance, making your underwater adventures memorable and safe. Our dive team takes great pride in offering exceptional service and expertise, ensuring every guest has a remarkable and enriching experience exploring the beauty beneath the waves.We will be sure to pass on your compliments to our diving center team; they will be delighted to know their efforts have been so positively recognized.We look forward to welcoming you back for more diving adventures or to enjoy the many other experiences SAii Phi Phi Island Village has to offer. Your satisfaction and enjoyment are our greatest rewards.SAii for now,Wanlob HasalemSAii GURU
