Ratings based on 94 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2018
by A verified traveler from North Carolina
Posted 26 Sep 2018
We stayed at the Bay for 3 nights before the full moon party. First impressions were good: the rooms are colorful, the location is good, the food was great, and the staff were welcoming.
However, shortly after settling into our room I was moving pillows around on our bed and noticed a line of dead bugs underneath one. The staff kindly reassured us that they were from a recent pesticide treatment and moved us into a new room.
If this was our only hiccup, we would have happily moved on and left the resort a 4 star review. However, the next night when we got back from dinner around 10:30 the whole resort was without power and I spent 15 minutes looking around the main lounge for a circuit breaker since there was no staff nor contact info for management to be found.
The next night was the full moon party and the staff offered to schedule us a taxi for 9:30pm. However there seemed to have been poor communication between staff; at 9:45 we asked them where our taxi was and they said there was no record of us requesting/accepting the offer for a ride from earlier that same day.
Finally, as we were checking out they tried to charge us for a couple cans of soda that had broken/exploded in the minibar (ones we didn't drink or even touch during our stay).
All in all I would consider this resort if you value privacy and want a good location and quiet ambiance. However as far as service is concerned, you can get proper treatment elsewhere on Ko Pha Ngan for the same price.
by A verified traveler
Top notch service
Posted 8 Sep 2018 on HotelsWe really enjoyed our stay at the Bay, the location is good with beautiful views, good value, good cleanliness and friendly, helpful staff. We want to give a particular thanks to Andy, who not only gave us great advice for our Thailand itinerary but also drove us to the pier and took the time out of his day to send a parcel by ferry when we forgot something back at the resort. He made our day! Would warmly recommend staying at the Bay to anyone passing through Koh Phangan.
Comment from Hotel Management
12 Sep 2018 by Andy, Hotel Management
Hi guys,
thanks for staying with us and it was a pleasure having you here.
Enjoy your trip and don't leave any devices back in the car :))
Cheers
Andy
Recommended
for Everyoneby A verified traveler
Posted 21 Aug 2018
Comfortable room. There are no coffee making facilities in the room. Nice little bay, very pleasant.
Comment from Hotel Management
23 Aug 2018 by Andy, Hotel Management
Dear Guest,
thanks for staying with us and I am glad to hear that you had a good time at our resort.
Kind regards,
Andy
by A verified traveler
Posted 17 Aug 2018
It was beautiful quiet relaxing
Staff were very friendly
The dog blackey was such a good boy
The ocean view villas were beautiful
The hill is very steep to get to the beach once you are down is beautiful
Comment from Hotel Management
23 Aug 2018 by Andy, Hotel Management
Dear guest,
thanks for staying with us and I am happy to hear that you had a good time.
Kind regards,
Andy
Recommended
for Everyoneby A verified traveler
Posted 31 Aug 2017
GOOD STAFF, ON BEACH, PEACEFUL WITH COOL OCEAN BREEZZE.
Recommended
for Everyoneby A verified traveler from Sydney
Secluded and chilled
Posted 11 Aug 2017A really chilled place with its own beach and beachside bar playing soothing tunes. Decent food and good happy hour offers. There is also a pool and loungers. Ideally situated to watch the sunrise and the sunset. Lovely views. The place itself needs a bit of TLC and the room was basic but good for the price. Not really walking distance (at night) to the livelier parts but a walk along the beach brings you to lots of good bars and things so it's not isolated. Andy the owner picked us up and gave us some good tips. He and the other staff were really friendly. Just wish the bar was open later - at least to midnight if there are people in the bar. Well worth a visit and to stay.
by A verified traveler
Full moon
Posted 14 Jun 2017 on HotelsBeautiful resort, peaceful for going to the full moon party staff were very helpful. My only concern was the door being broken on arrival, this was dealt with the next day and the smell from the bathroom smelt very rotten.
Comment from Hotel Management
16 Jun 2017
I am sorry to hear that your room wasn't what you expected, next time please inform us if there are any issues so we will do our best to make your stay more pleasant.
kind regards,
andy
by Cofi
Posted 15 May 2017 on Hotels
Comment from Hotel Management
3 Jul 2017
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Recommended
for Everyoneby A verified traveler from Adelaide, South Australia
Nice resort by the beach.
Posted 8 Apr 2017 on LastminutePicturesque location on the beach. Friendly and helpful staff. Great holiday experience.
