Ratings based on 50 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
No expectations only
Posted 10 Feb 2024 on HotelsEverything started from the arrival. We booked a superior villa, we got to the room - it looked basic, the sofa was broken, the room was not cleaned.. then we found out that the door was not locking and the safe was not working as well. We asked the staff to fix the door - they treated us like we are incopetent and tried to teach us how to lock it. After some discussions they finally agreed to change the room - but for 2 days only.
another room was better, but we still had to ask to fix the safe for us. But the next day, hot water dissapeared in this room...
Again - they tried to teach us to use the shower - but then they realized its broken after waiting 2 hours. we had to keep asking constantly what is going on as they didn't inform us. they finally informed us that water heater is broken and cannot be fixed on Sunday so we had to move back to our previous room. we refused until the door was fixed, sofa was replaced and safe was working. It took some time because staff doesn't speak english and after escalating it we got an english speaker - after that everything was fixed as we asked.
one more very dissapointing thing - we noticed that they went through our things...
they don't clean your room unless you put the sign on and you only get one toilet paper roll per day - which is super thin and easily runs out.
Breakfast... out of 5 times we went there only once there was an avocado toast. the egg was cold and looked pre-made so not fresh. Coffee was bad as well.
Comment from Hotel Management
10 Feb 2024 by Asmar K., Hotel Management
Thank you for your feedback we will take all your fees back and keep improving our service to become better and better. And really apologize for any inconvenience that occurred!
by A verified traveler
Comfortable but dated
Posted 25 Jan 2024 on HotelsSlightly dated and in need of some maintenance but comfortable. Leaking and mouldy air conditioning unit.
Breakfast was poor, cold food and empty a lot of the time.
Friendly and helpful staff and not a bad location if you don’t mind a bit of a walk, or can use the free shuttle.
by A verified traveler
Posted 12 Jan 2024
I initially was thinking of changing my reservation to stay beachfront (Lapaya is a short walk to the beach) and I’m so glad I didn’t. The bungalows are super cute and roomy. The bed is comfortable and everything is very clean. The staff are amazing and so warm and inviting. They were able to help me with everything I wanted to do during my stay, including renting a scooter and booking an excursion. I would definitely stay here again!
by A verified traveler
Great place
Posted 12 Jan 2024 on HotelsOur stay at Lanta Lapaya was excellent. The staff are very attentive. Booked us scooters and a ride to the airport. The place was spotlessly clean. Pool area lovely for relaxing. Very close walk to the beach.
by A verified traveler from Barriere
Posted 2 Jan 2024
This place is a gem perched up and away from the road. The infinity pool is wonderful. The Villas are spacious with separate bedroom and living room with big windows.
The staff are awesome!
by A verified traveler
Posted 26 Apr 2019
Comment from Hotel Management
19 May 2019 by MuMu, Hotel Management
Thank you for join your holiday with us.. Hope to see you again next time.
Have a lovely day.
by A verified traveler
Recommended
Posted 29 Jan 2019 on HotelsNo complaints here. Nice hotel, nice beach, nice staff, plenty of bars & restaurants nearby. What more could you want?
Comment from Hotel Management
30 Jan 2019 by mumu, Hotel Management
Thank you for join your holiday with us.
Hope to see you next time
by A verified traveler
Posted 1 Jan 2019 on Hotels
Comment from Hotel Management
4 Jan 2019 by MuMu, Hotel Management
Thank you for join your holiday with us. Hope to see you next time .Happy New Year.
by A verified traveler
Nice hotel and extremely welcoming staff!
Posted 20 Dec 2018 on HotelsRooms are secure, spacious with a nice bathroom. Pool is lovely but the staff really make this place. There’s not enough they can do to help and all were friendly and attentive. The mango shakes are great! We did a trip to Koh Rok which was great and can be arranged with the hotel reception as well as transfers and taxis. The beach is a short walk across the road and is great for bars and restaurants as well as on the road of the hotel. (Cloud 9 and Seven Sisters were our faves) The beach is a little stoney but you can find smoother beaches to the north or south of the island so bare that in mind. But for everything else the location is great!
Comment from Hotel Management
25 Dec 2018 by MUMU, Hotel Management
Thank you for enjoin your holiday with us ,Hope to see you next time
by A verified traveler
Posted 20 Apr 2018 on Hotels
