Ratings based on 133 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Feb 2024 on Wotif
So lovely
Comment from Hotel Management
14 Feb 2024 by Thip, Hotel Management
Dear Khun Olivia,Thank you for taking the time to share your recent experience through Expedia.comWe appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.It's Always A Pleasure,Thipyarat PhetsringoenRoom Division Manager
by A verified traveler
Posted 9 Feb 2024 on Hotels
Hotel was amazing, it is a very large complex so need a fair walk to get to your room if in a suite.
For a room this expensive, my only fault of the motel is no pillow menu. (So not much to pick on)
Location is not central to much other than the marina, food options around quite expensive because you are within the marina complex (so assume you have money)
Supermarket just next door and 7-11 at end of driveway (all accessible with free shuttle from lobby)
Taxi is very easy from lobby or driveway + fixed shown cost ( see photo ) which was great.
Comment from Hotel Management
11 Feb 2024 by Thip, Hotel Management
Dear Mr. Adam,Thank you for sharing your great experience with us. We are really glad to hear that you were enjoyed your stay, and our location and room were meet your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to welcoming you again in the near future.Kind regards,Thipyarat Phetsringoen
by A verified traveler
Posted 4 Feb 2024
The room given to me was not listed on the site so it was a shock to check in get a different room but the worst part was how discussing the room was it was absolutely filthy and there’s construction going on all sides bugs,flies no door bumpers so you can literally here all the doors slamming shut. Never again will I stay there.
Comment from Hotel Management
9 Feb 2024 by Thip, Hotel Management
Dear Mr. Nelson,Thank you for taking the time to review us.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Thipyarat PhetsringoenRoom Division Manager
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
17 Jan 2024 by Thip, Hotel Management
Dear Mr. Derrick,Thank you for your sharing your experience with us. However, we are really disappointed to learn that you stay with us didn't live up your expectations. Please feel free to sharing the details with us to improving our service delivery or any area should be improving. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Sincerely yours,Thipyarat PhetsringoenThe Management Team
by A verified traveler
Nh boat lagoon resort phuket
Posted 4 Jan 2024 on HotelsThere was a bait and switch.
We stayed away from the main resort.
Meaning we had to get a buggy every time we wanted to use the facilities.
But overall we had a calm stress free restful break.
Also the food is bland but still edible so i am sure we could recommend this resort
Comment from Hotel Management
9 Jan 2024 by Thip, Hotel Management
Dear Mr. Alen,Thank you for choosing stay with us and sharing your great experience following your stay.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Boat Lagoon Phuket Resort in the near future for another memorable experience.It's Always A Pleasure,Thipyarat PhetsringoenThe Management Team
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
5 Jan 2024 by Thip, Hotel Management
Dear Mr. Usman,Season greeting from NH Boat Lagoon Phuket Resort!Thank you for choosing us and sharing your experience with us via Expedia.com. Please accept my apologies if our service or facilities did not meet your expectations. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Kind regards,Thipyarat PhetsringoenThe Management Team
by A verified traveler
Posted 12 Dec 2023
Comment from Hotel Management
5 Jan 2024 by Thip, Hotel Management
Dear Mr. James,Season greeting from NH Boat Lagoon Phuket Resort!Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.It's Always A Pleasure,Thipyarat PhetsringoenThe Management Team
by A verified traveler
Posted 5 Dec 2023
staffs are good service mind
Comment from Hotel Management
6 Dec 2023 by Thip, Hotel Management
Dear Khun Wuttichai,Warm greeting from NH Boat Lagoon Phuket Resort!Thank you for your kindly sharing your experience with us. We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time. We hopefully to welcome you again in the near future.Always A Pleasure,Thipyarat PhetsringoenThe Management Team
by A verified traveler
Great stay👍👍
Posted 1 Dec 2023 on HotelsThis hotel has had a real makeover, and it shows. The staff seemed very happy in their work, and nothing appeared to be too much trouble. The wide screen TV accepts external hard drive. The shower has great pressure and bathroom stocked with good shampoo and shower gel. Buffet breakfast was excellent but sadly, no Bacon. Parking is easy and right by the door. If I have to find one fault, the mattress is very hard, but always the same in Thailand 😉
Comment from Hotel Management
27 Dec 2023 by Thip, Hotel Management
Dear Captain Graeme,I am delighted that you had a memorable stay with us here at NH Boat Lagoon Phuket Resort. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. However, we are really apology for mattress quality was not meet your expecation. Your comment had been shared to concerned departments to improving the area. Again, we are sadly to hear that you were not have a chance to enjoy with our bacon which is on requestedd at our Egg station. We will ensure that you will not miss it for next visit.We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.It's Always A Pleasure,Thipyarat PhetsringoenThe Management Team
by A verified traveler
Scam NH Boat
Posted 8 Nov 2023 on HotelsPlease do not book your stay here, such a scam they do.
Even when we did not smoke inside the room , the detector had service issues. They put us a fine of 2000 baht for not smoking in the room.
Comment from Hotel Management
12 Nov 2023 by Thip, Hotel Management
Dear Mr. Sachin,Warm greeting from nH Boat Lagoon Phuket Resort!I sincerely apologize that your stay with us got off to a bad start and we didn't met your expectations in a number of areas. This is most definitely not exemplary of a stay at NH Boat Lagoon Phuket Resort. However, regarding to your review, kindly informed you that our Health & Safety team are really concerned with the smoke detectors as it's really impacting our guest safety to ensure all the areas are coverage our guests security. Starting from the check in procedure we are clearly mentioned that our hotel is non-smoking hotel and smoking fine will be applied in case of any in-room smoking found with evidence proved. Please ensure that hotel not intending to do as your mentioned, but we are concern with health and safety.Once again, we are really apology for any inconvenience may cause you and hopefully to have an opportunity to welcome you and your friend again in the future.Sincerely yours,Thipyarat PhetsringoenThe Management Team
