Ratings based on 98 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from pico rivera
Posted 29 Apr 2024
Staff are so nice!
Comment from Hotel Management
3 May 2024 by Lauren, Guest Service Manager , Hotel Management
Michael, thank you for choosing to stay with us at the Residence Inn. We appreciate your kind feedback on our staff, and your review will be shared with them! We look forward to the opportunity to host you again when your travels bring you back to Downtown Knoxville!
by A verified traveler
Posted 18 Apr 2024
Very clean and great location
Comment from Hotel Management
19 Apr 2024 by Lauren, Guest Service Manager, Hotel Management
Bryan, thank you for taking the time to leave us a positive review! We are so glad you enjoy our property and location in Downtown Knoxville. We look forward to hosting you again in the future!
by A verified traveler
Posted 13 Apr 2024
It was a fine stay. Room was good!
Comment from Hotel Management
19 Apr 2024 by Lauren, Guest Service Manager, Hotel Management
Sandra, thank you for taking the time to leave us a positive review! We are glad you enjoy our property and your in-room comfort. We look forward to hosting you again in the future!
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
3 May 2024 by Lauren, Guest Service Manager , Hotel Management
Ryan, thank you for choosing to stay with us at the Residence Inn. I understand that, per your review, there are improvements to be made to push your expectations from good to exceptional. Your review will be discussed with our team, as we are always striving to improve the guest experience. We appreciate your time!
by A verified traveler
Posted 4 Apr 2024
Your staff worked hard during the check-in outage. Much appreciated. Thank you.
Comment from Hotel Management
4 Apr 2024 by Lauren, Guest Service Manager, Hotel Management
Robert, your empathy during the difficult software outage means a lot to us. We are glad you enjoyed a great stay in what was a rocky situation. We appreciate you and we hope to host you again in the future, when technology is working as it should!
by A verified traveler
Posted 11 Mar 2024
Top-Tier property on S. Gay Street, in the heart of Dow toan Knoxville.
Comment from Hotel Management
12 Mar 2024 by Lauren, Guest Service Manager, Hotel Management
Sean, thank you for choosing to stay with us at the Residence Inn! We are so glad you enjoyed a comfortable stay at our property in the heart of Downtown Knoxville. We hope to hope you again soon!
by A verified traveler
Posted 19 Feb 2024
We will be back!
Comment from Hotel Management
21 Feb 2024 by Lauren, Guest Service Manager, Hotel Management
Heather, We are so glad you enjoyed your stay with us. Thank you for taking the time to leave us a review. We hope to host you again in the future!
by A verified traveler
Posted 8 Feb 2024 on Hotels
Comment from Hotel Management
11 Feb 2024 by Lauren, Guest Service Manager, Hotel Management
Karren, thank you for taking the time to review your stay with us at the Residence Inn. We are so glad you enjoyed your time with us in Downtown Knoxville! We hope to host you again in the future.
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
4 Jan 2024 by Lauren, Guest Service Manager, Hotel Management
Rosemarie, thank you for the kind review! We are glad you enjoyed your stay with us at the Residence Inn and we hope to have the opportunity to serve you again in the future.
by A verified traveler
Posted 24 Dec 2023
Breakfast was great
Comment from Hotel Management
25 Dec 2023 by Lauren, Guest Service Manager, Hotel Management
Francisco, thank you for choosing to stay with us at the Residence Inn! We are so happy you enjoyed your stay. Happy Holidays!
