Ratings based on 978 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Rhonda,We're enlivened to hear you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience.
by A verified traveler from Elberta
Posted 9 Jun 2024
The property is a bit dated but very clean and well maintained. Staff and service was excellent.
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Michael,We appreciate your kind words regarding our cleanliness and service. Our team works hard to maintain high standards. Thank you for acknowledging our efforts to provide excellent service. If there's anything else you'd like to share, please don't hesitate to reach out.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello james,We are thrilled to hear that you had a wonderful experience during your stay with us! We hope to welcome you back again soon for another fantastic stay!
by A verified traveler
Posted 7 Jun 2024
Okay
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello Keanen,We apologize for any inconvenience you encountered during your stay. Your feedback has been noted, and we encourage you to reach out to our management team for further assistance and to address any concerns you may have. Thank you for sharing your experience with us.
by A verified traveler
Posted 5 Jun 2024
Young lady that checked us in was unfriendly, one word answers and acted like she was doing us a favor. Left my phone on the counter and she made no effort to return it to me even though she had just checked me in and knew what room I was in. She did however try to unlock my phone because that screen came up when I turned it on! Bare necessisties in room, but it was clean and comfortable, bed was lumpy. Breakfast was was very basic. Lady that checked us out was very friendly and invited us back. Reasonable room rate best thing about it. Would stay again if in area.
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Douglas, Thank you for sharing your feedback; we appreciate your detailed review. We will address the check-in experience with the team for training opportunities. It's great to hear you found the room clean and comfortable despite some limitations. We're glad you enjoyed the reasonable room rate and the friendly check-out service. We hope to welcome you back and provide an improved experience.
by A verified traveler
Posted 3 Jun 2024
This hotel was very dirty. The tile floors of the bathroom were full of hair and sticky from hairspray. It was clear they hadn’t been cleaned. There was also no fan in the bathroom. A pillow was discovered to have mildew/ mold, and another with sticky black stuff on the pillow case. We won’t be back.
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Trevor, We appreciate your feedback and regret to hear about your experience. Your comments will be shared with our housekeeping team for their review. We take cleanliness very seriously and will address this matter accordingly. If you have any further concerns, please don't hesitate to reach out to our management team for assistance.
by A verified traveler
Posted 2 Jun 2024
Old and needs updated badly. Fairly worn.
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello Michelle, We appreciate your feedback and will take it into consideration for future improvements. Our team is always looking for ways to enhance our guests' experiences. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 31 May 2024
The lobby is nice and the breakfast was OK
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Till,We're delighted to hear you enjoyed our lobby and had an okay experience with our breakfast. We appreciate your feedback and hope to welcome you back for an even better stay in the future. Thank you for choosing to stay with us.
by A verified traveler
Posted 30 May 2024
Shower was not cleaned. No towels in room. Refrigerator suspect. TV not working. Phone not working.
Comment from Hotel Management
30 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Al,Thank you for your review following your stay at Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the faulty TV, the unclean shower and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 May 2024
The room was musty and dingy. It just didn’t feel clean. Sheets and towels looked like they had stains on them that just wouldn’t wash out. Patch work on the ceiling from water damage exploded in the middle of the night. Could have just been our room but I would not stay again here or likely another Red Roof.
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello Brian, We're sorry to hear about your experience. We take all feedback seriously and will share your comments with the team for review. If you have any further concerns, please don't hesitate to reach out to our management team directly. Your input helps us improve for future guests.
