Ratings based on 971 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Clean
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Hello Paul,We appreciate your feedback and are glad to hear that you found our hotel clean. Our team works hard to maintain high cleanliness standards for all our valued guests. Should you have any further concerns or feedback, please do not hesitate to reach out to our management team directly.
by A verified traveler
Posted 19 May 2024
The property canceled my reservation when they had my credit card on file. They said they tried to call me a couple times in the evening, but I was at my son's graduation ceremony so I was left with no hotel for myself and my kids.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Lisa, We regret any inconvenience caused by the cancellation of your reservation. Please feel free to reach out to our management team to discuss this matter further. Your feedback helps us improve our communication processes for future guests.
by A verified traveler
Posted 12 May 2024
Stains on the bed shower curtains. Roaches
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello James, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Becca,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Knoxville North - Merchants Drive and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 May 2024
Clean and quiet.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Ronnie,We appreciate your feedback on the cleanliness and peacefulness of your stay. We strive to provide a comfortable environment for all our guests to enjoy. If you have any other comments or suggestions, please don't hesitate to contact us.
by A verified traveler
Posted 7 May 2024
Clean. Easy access from freeway. Food close by.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Tom,We appreciate your positive feedback on our convenient location and cleanliness. It's great to hear you found restaurants nearby. Should you have any future concerns, feel free to contact us directly.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Fatima,We appreciate you choosing to stay with us and regret to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any further feedback so we can address any issues you encountered during your stay.
by A verified traveler
Posted 3 May 2024
Good
Comment from Hotel Management
3 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Ann,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Knoxville North - Merchants Drive. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our good location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler from BRIGHTON
Posted 30 Apr 2024
Clean place & convenient from freeway & nice to have restaurant right next door.
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Joseph,We are pleased to hear you enjoyed our clean and conveniently located hotel with a nearby restaurant. Your feedback is valued as we strive to provide a positive experience for all our guests. Thank you for choosing to stay with us and we hope to welcome you back in the future.
by A verified traveler
Posted 30 Apr 2024
It was clean. the desk personnel were pleasant. didn't like the $100 cash cleaning deposit but I understand why they have to.
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello donald,We appreciate your feedback regarding our cleanliness and friendly staff. The cleaning deposit is a standard procedure to ensure the upkeep of our rooms. Please feel free to reach out to the management team if you have any further questions or concerns.
