Ratings based on 487 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Great stay would recommend
Comment from Hotel Management
31 May 2024 by KB, Hotel Management
Thanks, Jennifer, for the great feedback!
by A verified traveler
Posted 25 May 2024
The hotel was very clean and great customer service. Would stay here again
Comment from Hotel Management
27 May 2024 by Veronica, Hotel Management
Dear Miss Abbie,Thank you for your wonderful review! We're thrilled to hear that you found our hotel very clean and appreciated our customer service. It’s great to know you would stay with us again. We look forward to welcoming you back soon!
by A verified traveler from Seattle
Posted 19 May 2024
This was a great stay with many conveniences, like Starbucks and dining in the lobby. Easy parking, convenient location near interstate 40. Several chain restaurants very close by. My only complaint is we chose this hotel because it has an indoor pool, but the pool wasn’t really heated. It felt really quite cold getting in, and my toddler was shivering within a few min. I asked the staff if the pool could be heated more, and they said there is an adjustable thermostat but they don’t have a key to unlock it. Pretty frustrating to see the solution but not be able to fix the problem. It was a fine stay otherwise!
Comment from Hotel Management
24 May 2024 by Veronica, Hotel Management
Dear Vanessa,Thank you for your detailed feedback. We're delighted to hear you enjoyed the conveniences of our location, dining options, and parking facilities. We apologize for the inconvenience you experienced with the indoor pool temperature. We understand how frustrating it must have been, especially for your toddler. We are addressing this issue with our maintenance team to ensure it does not happen again. Your comfort is important to us, and we hope to provide a more pleasant experience during your next stay. Thank you for choosing Courtyard West!
by A verified traveler
Posted 13 Apr 2024
Nice place with comfortable beds.
Comment from Hotel Management
28 Apr 2024 by KB, Hotel Management
Thanks Becky!We hope you get a chance to stay with us again your next trip to Knoxville!
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
6 May 2024 by KB, Hotel Management
Thanks for taking the time to provide feedback. We are glad you enjoy your stay at our hotel.
by A verified traveler
Posted 25 Mar 2024
Everything was excellent and very cleen and athena and mikle was very helpful.
Comment from Hotel Management
25 Mar 2024 by KB, Hotel Management
Thank you so much for your positive feedback! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our services/products. Your feedback is incredibly valuable to us and motivates us to continue delivering the best possible experience to our customers.If you have any further comments, suggestions, or if there's anything else we can assist you with, please feel free to reach out. We're always here to help.Once again, thank you for your wonderful feedback!
by A verified traveler
Posted 18 Mar 2024
Friendly, clean and comfortable
Comment from Hotel Management
21 Mar 2024 by KB, Hotel Management
We appreciate your feedback, and we hope to serve you again in the future.
by A verified traveler
Posted 6 Mar 2024
Nice place
Comment from Hotel Management
6 Mar 2024 by Samantha Carty, Hotel Management
Thank you Justin for your positive feedback! We hope we can welcome you again soon during your next trip to Knoxville.
by A verified traveler
Posted 1 Mar 2024
Nice clean and quiet area
Comment from Hotel Management
1 Mar 2024 by Samantha Carty, Hotel Management
Susan,Thank you for your feedback. We are pleased that you enjoyed your stay with us. We hope to welcome you back soon!
by A verified traveler
Posted 28 Feb 2024
It was a good location for us, food options made it easier. The only thing I wasn't fond of was the parking but it wasn't the worse.
Comment from Hotel Management
1 Mar 2024 by Samantha Carty, Hotel Management
Thank you for your feedback! We're pleased to hear that you found the location convenient, especially with the variety of food options available nearby. Regarding parking, we understand it can be a concern, but we do have a parking garage conveniently located next to the office building that our guests can utilize. We hope this option might make parking more convenient for you in the future. We appreciate your patronage and look forward to serving you again soon!
