Ratings based on 482 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
Nice place with comfortable beds.
Comment from Hotel Management
28 Apr 2024 by KB, Hotel Management
Thanks Becky!We hope you get a chance to stay with us again your next trip to Knoxville!
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
6 May 2024 by KB, Hotel Management
Thanks for taking the time to provide feedback. We are glad you enjoy your stay at our hotel.
by A verified traveler
Posted 25 Mar 2024
Everything was excellent and very cleen and athena and mikle was very helpful.
Comment from Hotel Management
25 Mar 2024 by KB, Hotel Management
Thank you so much for your positive feedback! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our services/products. Your feedback is incredibly valuable to us and motivates us to continue delivering the best possible experience to our customers.If you have any further comments, suggestions, or if there's anything else we can assist you with, please feel free to reach out. We're always here to help.Once again, thank you for your wonderful feedback!
by A verified traveler
Posted 18 Mar 2024
Friendly, clean and comfortable
Comment from Hotel Management
21 Mar 2024 by KB, Hotel Management
We appreciate your feedback, and we hope to serve you again in the future.
by A verified traveler
Posted 6 Mar 2024
Nice place
Comment from Hotel Management
6 Mar 2024 by Samantha Carty, Hotel Management
Thank you Justin for your positive feedback! We hope we can welcome you again soon during your next trip to Knoxville.
by A verified traveler
Posted 1 Mar 2024
Nice clean and quiet area
Comment from Hotel Management
1 Mar 2024 by Samantha Carty, Hotel Management
Susan,Thank you for your feedback. We are pleased that you enjoyed your stay with us. We hope to welcome you back soon!
by A verified traveler
Posted 28 Feb 2024
It was a good location for us, food options made it easier. The only thing I wasn't fond of was the parking but it wasn't the worse.
Comment from Hotel Management
1 Mar 2024 by Samantha Carty, Hotel Management
Thank you for your feedback! We're pleased to hear that you found the location convenient, especially with the variety of food options available nearby. Regarding parking, we understand it can be a concern, but we do have a parking garage conveniently located next to the office building that our guests can utilize. We hope this option might make parking more convenient for you in the future. We appreciate your patronage and look forward to serving you again soon!
by A verified traveler
Posted 26 Feb 2024
There is no good reason to ask for a credit card when the stay is already paid for. I declined to present a card but it took some convincing. Also the room was not as described. The reservation included a sofa bed….there wasn’t one.
Comment from Hotel Management
26 Feb 2024 by KB, Hotel Management
Dear Diane,I hope this message finds you well. Thank you for taking the time to provide feedback from your stay with us. When hotels or other hospitality establishments ask for a credit card for incidentals, it's a common practice to ensure a smooth and secure experience for both guests and the business. It's important to note that the hotel typically places a hold on the credit card for the anticipated amount of incidentals, but the actual charge is only made if you incur additional expenses. If you don't use any extra services or amenities, the hold is released after check-out. And with third party reservations we don't access to guest's credit card numbers that's why we ask for it.Also, I did look into the issue regarding the lack of sofa bed. I did see that your reservation was booked for an accessible king room which we have two of. Unfortunately, due to availability this was the only accessible king room available Saturday evening. I do apologize for this inconvenience and disappointment. Once again, please accept our sincere apologies. We hope to have the opportunity to serve you better in the future and restore your faith in our establishment.
by A verified traveler
Posted 15 Feb 2024 on Travelocity
Staff was very accommodating, courteous and professional. On-site ammenities were just right.
Comment from Hotel Management
16 Feb 2024 by KB, Hotel Management
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience.Your satisfaction is our utmost priority, and we look forward to welcoming you back in the future. If there's anything specific that stood out to you or if you have any suggestions for improvement, we'd love to hear more.Once again, thank you for your valuable feedback. We're grateful to have had the opportunity to serve you.
by A verified traveler
Good
Posted 28 Jan 2024 on HotelsWas great! No complaints.
Comment from Hotel Management
16 Feb 2024 by kb, Hotel Management
It's our utmost priority to provide a comfortable and memorable experience for our guests, and we're thrilled that we could meet your expectations.
