Ratings based on 981 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
The breakfast was nothing fancy but Percy (the employee manning the breakfast) was the best! He was so friendly and helpful, pouring coffee for people even though that’s not really part of his job. He was helpful and friendly with the kids. He brightened my day! The man at check-in was also very friendly!
by A verified traveler
Posted 6 Jun 2024
Nice, clean, but load through the walls
by A verified traveler
Posted 5 Jun 2024
by A verified traveler
Posted 4 Jun 2024
Rude desk clerk upon checking in. Was way to irritated by questions I asked for clarification of reservation. My $50 security deposit isn’t showing up for return.
by A verified traveler
Posted 2 Jun 2024
Conveniently located in knoxville. Easy check in, simple clean room. Will stay again
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Shelly, Hotel Management
Thank you for the wonderful rating. We hope to see you the next time you are in the area.
by A verified traveler
Posted 28 May 2024
It was very comfortable, although it was one overnight, so did not spend a lot of time in the area. The room was very satisfactory, great shower, a good night's sleep, quick breakfast and off we go.
Comment from Hotel Management
28 May 2024 by shelly, Hotel Management
Thank you for your wonderful review. We will show our review to our friendly staff. Wee hope to see you soon.
by A verified traveler
Posted 27 May 2024
The room was clean and the grounds seemed to be kept the pool on the other hand wasn’t properly maintained not a huge deal breaker I would stay again
Comment from Hotel Management
28 May 2024 by shelly, Hotel Management
Thank you for your review. We will look into your concerns that they may be resolved. We hope you decide to stay with us again soon .
by A verified traveler
Posted 24 May 2024
Staff was incredibly rude, checking in late and only able to talk through a window for check-in! My first room had bedbugs on the sheets and pillows! When I went back to complain to switch to another room, no one apologized or was empathetic and just seem like they deal with it every day?! Thankfully my second room was better. Check out in the morning was even worse as I asked about breakfast and clerk just pointed to a little piece of paper on my key and wouldn’t even give me eye contact! The old adage still stands true, you get what you pay for!
Comment from Hotel Management
28 May 2024 by shelly, Hotel Management
Thank you for your review. We are sorry that your stay was not exceptional . We have looked into your concerns and they are being resolved. We hope you consider staying with us at a different time.
by A verified traveler
Posted 22 May 2024
