Ratings based on 15 Verified Reviews
3.3 Room cleanliness
3.0 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Improvement needed
Posted 12 Jul 2020 on HotelsNo towel, No toilet door. Reception closed at 10pm open 9am. Dirty Bed Linen. Full of stains and smells bad. Improvement needed immediately if the owner is still looking for customer coming thru the door.
by A verified traveler
Posted 30 Dec 2019 on Hotels
Comment from Hotel Management
6 Jan 2020 by CY Chen, Hotel Management
Thank you for choosing our Hotel & very thanks you like our. Hotel. Hope to see you again.
by A verified traveler
Posted 30 Aug 2019
No cleaning room
No hot water
Comment from Hotel Management
25 Sep 2019 by CY Chen, Hotel Management
Thank you for your comments, we will address it ASAP.
by A verified traveler
Posted 19 Jul 2019
service very slow and bad
Comment from Hotel Management
25 Jul 2019 by lucas, Hotel Management
Thank you for choosing Rock n Roll hotel and much appreciate your valuable feedback, we will look into the issue raised, we always ensure to serve our best ! Hope to see you again soon.
by A verified traveler from Kuala Lumpur, Malaysia
Posted 11 Mar 2019
Booked a room, but was given different room. Room given was different from what being told in the website. Then staff simply said room has been fully booked/ taken by other guest. This was the 2nd time the same thing happened. When we were not happy, staff said we can change room the day after. They think it's funny changing from one room to another? So they expect us to load and unload our stuff again and again? That's not how you run the business. Very poor management, poor staff.
The staff was rude. Couldnt even speak simple native language, which is unacceptable. Had the gut to say it's not their problem, was told the problem is between me and Expedia. What a joke.
by A verified traveler
AVOID THIS HOTEL
Posted 12 Feb 2018 on Hotelshouse keeping enter the room while you sleeping.
Comment from Hotel Management
23 Mar 2018 by CY Chen, Hotel Management
It is the policy of our hotel to consistently offer memorable experience to all our guests and we are very open to feedback from all our guests.
by A verified traveler
Posted 11 Feb 2018
First of all it was a dissapointment as I had bokked and payment my booking for a queen bedded room. However to my surprise when I arrived at the hotel to check in, i was told that the queen bedded room was fully booked and only 2 single bedded room was avaivable.
The reason given my the hotel staff was that expedia did not close the booking for the queen bedded room despite informing that it was already full.
Aside, the room was very congested and cleanliness was moderate.
In total it was not a pleasant stay and I would like to here from expedia on this double booking claim.
I have made several bookings thru expedia recently and so far this is the only bad experience.
Thank you
Comment from Hotel Management
23 Mar 2018 by CY Chen, Hotel Management
We value feedback from our guests because it gives us opportunities for improvement.
Recommended
for Personal Eventby A verified traveler
Posted 19 Jan 2018 on Hotels
Comment from Hotel Management
26 Jan 2018 by CY Chen, Hotel Management
Thank you for staying in our Hotel
by A verified traveler from kulai
Posted 23 Dec 2017
One of the Towel not clean.
Water at the walkway and door .
Comment from Hotel Management
26 Dec 2017 by CY Chen, Hotel Management
Sorry, for the inconvenience. We will try our best to do it Better. Hope to see you again
by A verified traveler
Posted 9 Dec 2017 on Hotels
Comment from Hotel Management
12 Dec 2017
Thanks for staying with us
