Ratings based on 67 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2023
Very peaceful and calm. Wooded area around the home is attractive and relaxing. They have everything you need!
by A verified traveler
Thanksgiving
Posted 2 Dec 2021 on HotelsCelebrated thanksgiving. our child attends college here, no time to come home . So we brought thanksgiving feast. Comfortable relaxing!
Comment from Hotel Management
24 Dec 2021 by Girl George, Hotel Management
Dear Jeanette,
Thank you for taking the time to complete a review. We wish you and your family the Merriest of Christmas and the Best New Year.
Warmest Regards,
by A verified traveler
Surprise fees
Posted 26 Oct 2021 on HotelsBooking on hotels website did not state housekeeping fee collected by resort. In addition we were charged an additional resort fee that was higher than stated on website. Also, front desk clerk was unfriendly and unable to solve house issues.
Comment from Hotel Management
8 Nov 2021 by Girl George, Hotel Management
Dear Jason,
Thank you for taking the time to complete a review and sharing your feedback. I appreciate you bring this to our attentions regarding the service you received. And, we do apologize for the misunderstanding with the Third Party booking agent regarding the cleaning fee.
Thank you again.
Regards,
George Lusk, Front Office Manager
by A verified traveler
Just average
Posted 11 Oct 2021 on HotelsEverything seemed to be a little short of expectations but some if not most was due to staffing issues. Not quite the same place as pictured but adequate for features listed and needed. I believe the experience would be vastly different if the staffing levels were what the resort wants. Will probably try another visit in future but not go out of way to
Comment from Hotel Management
8 Nov 2021 by Girl George, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback. While I whish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We apologize for any inconvenience this may have caused you and guest during your stay. And, would like very much for you to return in the future to experience the great service we can provide.
Warmest Regards,
George Lusk, Front Office Manager
by A verified traveler
Posted 3 Sep 2021
This rental was amazing. My sons wanted to permanently move in. It was clean, well appointed, the kitchen was stocked with needed cook ware, and it was on a quiet side alcove.
I would highly recommend these rentals
by A verified traveler
Posted 25 Aug 2021 on Hotels
by A verified traveler
Posted 17 Aug 2021 on Travelocity
The unit that we rented was spacious and had new appliances. We liked the centralized check in and the ability to use the pool and gym. On the other hand, there were a number of issues that detracted from our enjoyment. Chief among these was sub-standard cleaning. Fortunately, the towels, bedding and kitchen articles were clean, but there was a pile of crumbs under the sofa cushions, our feet would turn black from dirt on the floor and the ceiling fans were covered in dust. The dirt persisted even after a cleaning crew was sent in to address the problems. In addition, the furniture was rudimentary, the decoration was sparse, and the overall construction seemed cheap (small bedrooms, fiberglass doors and vinyl floors in places). As bad as all of that sounds, we did not hate the place. The kitchen cabinets were nice, having new appliances was a plus and the front desk staff were friendly and supportive even if they couldn't get the room cleaned to our satisfaction. Overall, it seemed expensive for what we got, and it could have been a lot better than it was.
Comment from Hotel Management
26 Aug 2021 by Girl george, Hotel Management
Dear Guest,
Thank you for taking the time to complete a review. We value you and your feedback. I have forwarded you comments to our room manager. And, we do apologize for any inconvenience you may have experienced due to the condition of the home. We do hope you will consider coming to see us in the future.
Warmest regards,
by A verified traveler
Posted 3 Aug 2021
Excellent place to stay
Comment from Hotel Management
26 Aug 2021 by girl George, Hotel Management
Dear wonderful guest,
Thank you for the awesome feedback. We value you and comment.
Warmest regards,
by A verified traveler
Posted 28 Jun 2021 on Orbitz
Comment from Hotel Management
26 Aug 2021 by girl george, Hotel Management
Dear awesome guest,
thank you for taking the time to complete such a wonderful revew. We value you and your feedback.
Warmest regards,
by A verified traveler
Great location condos needs some work.
Posted 8 Jun 2021 on HotelsWe love the area and all the activities of available. The staff was extremely helpful. The condo itself needs a lot of maintenance. For starters, the fire smoke alarm on the wall was disabled. Very dangerous. Had a great big ass barbecue that we are excited to use only to find that it only will heat one tiny little section of the grill. That toilet in the master bedroom continue to clog and when we picked up the plunger water and poop ran out of it which means that happened before and the cleaning service haven’t moved anything in the bathroom to clean… Disgusting. Cabinets were loose and they were random screws sticking out of some places. There is no bedding for people to sleep on the couch except for some blanket that look very dirty. The nooks and crannies need to be cleaned for instance next to the shower against the wall in the master bath. The outdoor space on the patio need to all be wiped down including the table and all the chairs.
