Ratings based on 192 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Beautiful building, excellent location. The staff is phenomenal and extremely helpful. Especially reception ladies.( Greta :). All requests were satisfied almost immediately ( toothpaste, brushes, universal phone charges, early breakfast!) Perfect. Highly recommend.
by A verified traveler
Posted 25 Mar 2024
This is a great hotel in a great location. We had a beautiful suite. We had a great buffet breakfast. Staff was very helpful. We enjoyed wine in the beautiful attached bar/restaurant.
by A verified traveler
Posted 12 Mar 2024 on Hotels
by A verified traveler
Posted 6 Mar 2024
Love this place
by A verified traveler
Posted 25 Jan 2024
There were some positives but unfortunately, the negatives meant that our overall experience was poor.
Positive
1. Location of the Hotel
2. Staff at reception helpful
Negative
1. On check in, we let them know we were Gold Expedia members and so they said an upgrade was available and we could swap rooms once it had been cleaned. After returning from dinner, we were told that the manager had now said this wasn’t possible even though an empty room was clearly available.
2. The rooms were tired and worn. Need an up dating.
3. The safe in the room was in a cupboard that didn’t open. We asked if they could change our room as we didn’t want to leave our valuables lying around. They said no and offered we left it with them at reception. Something I’m sure no-one would feel comfortable to do.
4. Dirty pillow case and towels. These should be checked prior to guests using them. That said, when this was raised with reception it was addressed immediately.
5. Housekeeping was a big problem. On the first day, the rooms weren’t cleaned until 5pm in the evening. As we were heading out on day 2, we asked for the room to be cleaned earlier but got back at 4pm to find the room still hadn’t been cleaned. We had to ask reception for new towels to be brought to the room which took a while to arriving.
By this point we were feeling quite frustrated. When we raised these issues to the manager, she shrugged it off and said she didn’t see what the problem was.
Wouldn’t stay here again.
by A verified traveler from Hyannis
Posted 19 Nov 2023
Perfect hotel to stay at if you want to walk around Klaipeda. Very authentic and rustic atmosphere but with all the necessary modern amenities. Staff was very friendly and helpful
by A verified traveler
Posted 19 Oct 2023
by A verified traveler
Posted 26 Aug 2023 on Hotels
by A verified traveler
Posted 18 Aug 2023 on Hotels
by A verified traveler
Posted 20 Jul 2023 on Hotels
