Ratings based on 133 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Good property, nice facilities, good staff
Comment from Hotel Management
13 Jun 2024 by Mercure Klaipeda City, Hotel Management
Dear Jan-Luka,I am delighted to read all these wonderful comments. I will of course share your feedback with the entire team. Looking forward to the pleasure of welcoming you back soon. Sincerely, Ernestas Zelenius General manager
by A verified traveler from Dulles
Posted 19 Mar 2024
A nice hotel in a fairly quiet area convenient to the Old City, the ferry to the Spit, restaurants and other attractions.
Comment from Hotel Management
22 Mar 2024 by Mercure Klaipeda City, Hotel Management
Dear Landon,Thank you for taking a moment to share your experience at Mercure Hotel Klaipeda City. Our team is so glad to hear that you enjoyed your stay here. We look forward to seeing you again soon. Best regards,Ernestas ZeleniusGeneral manager
by A verified traveler
Friendly + Cozy
Posted 22 Feb 2024 on HotelsWe had a wonderful stay here. The only thing we had trouble with was controlling the heat but we opened a window to help and turned it off to help from keeping it too warm. The bathroom floors were also heated which was fantastic but we did have to keep the floor mats down so that it wasn’t too hot for our feet. We did not consider these things to be actual ISSUES as they are in place to of course keep you comfortable and cozy, but it would be our only feedback. Everyone there was wonderful and we will be back again if ever in this part of Lithuania, in the future.
Comment from Hotel Management
27 Feb 2024 by Mercure Klaipeda City, Hotel Management
Dear James,With so many great places to choose from, it’s an honour that you decided to give us a try, and it sounds like we made a great first impression. We look forward to seeing you again soon! Best regards,Ernestas ZeleniusGeneral manager
by A verified traveler
Posted 28 Oct 2023
Staff at front desk very helpful, especially Monika. Room, bed and breakfast was outstanding. 10E a day for parking right next door.
Comment from Hotel Management
30 Oct 2023 by Mercure Klaipeda City, Hotel Management
Dear Achim,I would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager
by A verified traveler
It’s all business class at Mercure
Posted 14 Oct 2023 on HotelsI really miss the old architecture design with the cozy bar inside the restaurant now that is changed to a more of a modern clean restaurant style. It’s it’s nice but it’s not the same for the value it is a nice hotel and the staff is very pleasant and customer friendly. I would give them a 10 out of 10. Also the location is very good.
Comment from Hotel Management
17 Oct 2023 by Mercure Klaipeda City, Hotel Management
Dear Larry,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager
by A verified traveler
Posted 30 Sep 2023
This property is of average quality in a brand which generally is not known for higher end or luxury facilities.
It is distinctly overpriced for what it offers, but we are ALL-Accor members, so some leverage to ask for things was worth the extra price.
The staff largely is comprised of fairly nice people with the exception of the front desk, someone named Monika, whose behavior over the time spent there escalated from slightly argumentative on arrival to out and out disrespectful, both to other members of our party, and eventually to me.
I regret having prepaid two days here, because I’d like to leave right away, when bullied for 10€ for parking, after having clearly instructing that a) there was a do not call request for today, and b ) clearly stating that I didn’t want to discuss 10€ at that moment, and would happily pay same before checkout,
this person nonetheless persisted in attempting to extract a commitment from me as to exactly how and when I would pay 10€ to the point where I needed to hang up the phone.
Does this facility hire collection agents for hospitality jobs? Who behaves this way?
Im not here, having prepaid two nights and being a rewards member, to have my credibility rudely questioned by some ill-mannered college student, and over 10€.
All the other discrepancies were tolerable until today’s unacceptably thoughtless phone call.
For the price one pays, where is the money going if people like this are hired?
Comment from Hotel Management
2 Oct 2023 by Mercure Klaipeda City, Hotel Management
Dear, MarcI would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review. We pride ourselves in our quality and warmth from the moment you come through our door to the moment you depart. However your recent stay was not up to our usual standards and we would like to say thank you for feedback, patience and understanding. All your comments has been take to careful consideration and will help to improve our services I look forward to welcoming you back at Mercure Klaipeda Hotel. Sincerely,Ernestas Zelenius General Manager
by A verified traveler
Posted 27 Jul 2023 on Hotels
Comment from Hotel Management
8 Aug 2023 by Mercure Hotel Klaipeda City, Hotel Management
Dear Deimante,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager
by A verified traveler
Posted 7 Jul 2023 on Hotels
Comment from Hotel Management
17 Jul 2023 by Mercure Hotel Klaipeda City, Hotel Management
Dear Sir/MadamWe appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager
by A verified traveler
Posted 29 Jun 2023
Всё понравилось
Comment from Hotel Management
29 Jun 2023 by Mercure Hotel Klaipeda City, Hotel Management
We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager
by A verified traveler
Posted 26 Sep 2022 on Hotels
Comment from Hotel Management
25 Oct 2022 by Hotel Team, Hotel Management
Thank you for your 8* rating!What can we do better or differently for your experience to get 10* rating?Please do ask for me or share that with any of my team members, as we always are open for new ways of doing things and delivering the best to all our guests.Wishing you a lovely and productive week,Hotel team
