Ratings based on 315 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
Nice hotel, clean, friendly staff and the beach is amazing
Comment from Hotel Management
14 Apr 2024 by Olga, Hotel Management
Dear Hilde, Thank you so much for your wonderful feedback! I'm thrilled to hear that you enjoyed your stay with us and appreciated our clean facilities, friendly staff, and amazing beach. It's always our goal to provide a memorable experience for our guests. I look forward to welcoming you back for another great stay in the future!Warm regards, Olga GergenkopGeneral Manager
by A verified traveler from Orland Park
Posted 5 Mar 2024
Very nice and well-maintained property with friendly staff.
Comment from Hotel Management
6 Mar 2024 by Olga, Hotel Management
Dear Steven,Thank you for your kind words and positive feedback! We're thrilled to hear that you found our property very nice and well-maintained, and that our staff made your stay enjoyable. We look forward to welcoming you back for another pleasant experience.Warm regards,Olga Gergenkop + the team of Novotel Rayong Rim Pae Resort
by A verified traveler
Posted 26 Dec 2023
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Comment from Hotel Management
29 Dec 2023 by Olga, Hotel Management
Dear Chabpana, Thank you for staying with us in Rayong.It is nice to know that you enjoyed your stay - and we hope to welcome you back soon! Warm regards, Olga + The Team
by A verified traveler
Good beach location but poor breakfast.
Posted 5 Nov 2023 on HotelsBreakfast was very disappointed, no yogurt and bacon tasted like rubber but the beach was nice. If you want to use a jacuzzi, you need to tell them to turn it on for you. Tgere is no outside switches.
by A verified traveler
Posted 25 Aug 2023 on Hotels
by A verified traveler
Posted 8 Apr 2023
The property is great for family stay. Great pools, easy access to the beach, and the beach is clean.
My issue is more with Expedia. They listed the room as a sleeps 4. When we got to our room, there was room for only 2. We had to book another room which doubled my cost to stay.
Comment from Hotel Management
9 Apr 2023 by Stefan Rehm - General Manager, Hotel Management
Dear Timothy,We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Please be rest assured that we will check with Expedia regarding your comment. Sincerely,Stefan RehmGeneral Manager
by A verified traveler
Very good, great value
Posted 25 Mar 2023 on HotelsCheck in was efficient and friendly. The room was what I expected. Comfortable bed, tile floors, balcony and large bathroom. Breakfast was good, very good for what the room cost. The pools were pretty spectacular. The exercise room was ok, not great.
The hotel restaurants were good. There were several beach clubs in walking distance that offered good but less expensive food and drink.
Othee than the beach clubs, there is not much in walking distance.
I was pleased. Overall good, very good for price, and I would go back.
Comment from Hotel Management
9 Apr 2023 by Stefan Rehm - General Manager, Hotel Management
Dear John,We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Stefan RehmGeneral Manager
by A verified traveler
Posted 11 Mar 2023
The beach and swimming pool are great but the restaurant and bar service are so slow especially in the long weekend.
Comment from Hotel Management
9 Apr 2023 by Stefan Rehm - General Manager, Hotel Management
Dear Khun Supada,We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Stefan RehmGeneral Manager
by A verified traveler
Posted 3 Jan 2023
The room was very clean and the staff were very friendly and helpful.
Comment from Hotel Management
6 Jan 2023 by Stefan Rehm - General Manager, Hotel Management
Dear Khun Attawut, Thank you for staying with us at Novotel Rayong Rim Pae Resort and thank you for taking the time to leave a nice review. Looking forward to welcome you back in the near future. Best Regards, Stefan REHMGeneral Manager
by A verified traveler
Posted 10 Apr 2022 on Hotels
