Ratings based on 71 Verified Reviews

4.3 out of 5
65% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Excellent all round

Posted 6 Jul 2023 on Hotels
Friendly, helpful staff, great service and facilities and fab location to get around and about in Kitzbuhl
Comment from Hotel Management
7 Jul 2023 by Leon Müller - Front Office Manager , Hotel Management
Dear Victoria,Thank you very much for your incredibly positive feedback! We are delighted to hear that you thoroughly enjoyed your stay at Hotel Schwarzer Adler and felt comfortable throughout your time with us.At our hotel, our team is dedicated to providing our guests with an unforgettable experience, and it is truly gratifying to know that we succeeded in doing so for you. We place great emphasis on delivering excellent service and creating a pleasant ambiance to make your stay as enjoyable as possible.Once again, we sincerely appreciate your positive feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back to our hotel soon.Kind regards from Kitzbühel
5 out of 5
by A verified traveler

Amazing views, brilliant staff and beautiful hotel

Posted 28 May 2023 on Hotels
The staff are amazing!! From the car valet to the restaurant and everyone in between the service is faultless. Very very clean and comfortable hotel. Would highly recommend staying here.
Comment from Hotel Management
28 May 2023 by Leon Müller - Front Office Manager , Hotel Management
Dear Natalie,Thank you very much for your incredibly positive feedback! We are delighted to hear that you thoroughly enjoyed your stay at Hotel Schwarzer Adler and felt comfortable throughout your time with us.At our hotel, our team is dedicated to providing our guests with an unforgettable experience, and it is truly gratifying to know that we succeeded in doing so for you. We place great emphasis on delivering excellent service and creating a pleasant ambiance to make your stay as enjoyable as possible.Once again, we sincerely appreciate your positive feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back to our hotel soon.Kind regards from Kitzbühel,
4 out of 5
by A verified traveler

Posted 24 Mar 2023
Excellent
Comment from Hotel Management
19 May 2023 by Rezeption, Hotel Management
Thank you very much for your positive feedback!
4 out of 5
by A verified traveler

Posted 28 Dec 2021
Hotel had just opened and staff were very mixed in terms of charm and competence. We were on HB and F&B was generally of a high standard.
4 out of 5
by A verified traveler

Posted 10 Aug 2021
Super comfy bed. Slept very very well.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Jan 2020 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Nov 2018
5 out of 5
by A verified traveler

A gem of a hotel - highly recommend!

Posted 5 Jun 2018 on Hotels
This hotel is fantastic! We loved every minute of our stay at the Schwarzer Adler from the minute we drove up to the time we left. The hotel is charming, has every amenity you need, is located in a great location in Kitzbuhel, and the staff are very eager to make your stay memorable. Every request was met with a smile and a willingness to please that you see in 5 Star hotels. The Black Spa was spacious, new and very relaxing. The breakfast and dinner (we selected the half board) were fabulous. The hotel has class from the moment you walk in you know you've made a great choice. The rooftop bar and pool is the highest in the alps and has breathtaking views. We highly recommend this hotel and give it a 10+. It was our first visit to Kitzbuhel and LOVED this town and all there is to do in the summer.
1 out of 5
by A verified traveler from melbourne, australia

High Expectations

Posted 11 Feb 2018
We booked this hotel based on the rooftop pool, a luxury we love in other resorts—but it is not heated!!! And no apologies are made or effort to fix this—which was a let down for most guests we spoke to regarding hotel expectations. even the indoor pool was on the colder side (too cold for my wife!), which is a dissapointment after a long day of skiing! Wish we had known this before and would have booked elsewhere!
5 out of 5
by A verified traveler

Posted 19 Aug 2017 on Hotels
Comment from Hotel Management
28 Aug 2017
Sehr geehrter Gast, herzlichen Dank für Ihre Bewertung. Wir freuen uns sehr, Sie bald wieder bei uns im Schwarzer Adler Kitzbühel Wellness SPA Hotel begrüßen zu dürfen. Ihr Adler-Team
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