Ratings based on 63 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2024
Great breakfast buffet. Lovely spa and swimming area. Good dining options.
by A verified traveler from Headley Doewn
Posted 25 Mar 2024
by A verified traveler
Posted 18 Mar 2024
by A verified traveler from Atlanta
Posted 11 Mar 2024
Staff here is dressed in traditional Austrian apparel. Everything you need is anticipated. There is easy parking on site, a shuttle to slopes/shopping every 1/2 hr thru 17:00. Gourmet breakfast buffet included- best I’ve ever had. The workout area matches or exceeds any I’ve ever seen, with views of mountains, loads of cardio machines, weights & yoga. Outdoor pool big enough for laps. Lovely indoor pool & steam. Rooms are great quality, very spacious. On site restaurants with good food. In short, one of my favorite places ever.
by A verified traveler
Posted 26 Feb 2024 on Hotels
by A verified traveler
Posted 25 Feb 2024
Staff made billing and airport shuttle pickup mistakes and tried to make customer pay (when it was clearly hotel’s fault). Rude and stressful front desk interaction that tainted on overall nice stay.
by A verified traveler
Posted 18 Feb 2024
by A verified traveler
Superb facilities, staff and food
Posted 13 Feb 2024 on HotelsStaff brilliant, facilities superb and we had a great time. Only issue was the room temperature was too warm for us until we figured out the climate system in the room...
Ski boot room was fantastic and heated, dry boots each day made all the difference.
We opted for half board for a change and were pleased we did. Breakfast superb, dinner menu changed each night and 2 of the 5 nights the food was exceptional, 2 nights very good and 1 night good.
We'd go back albeit pricing looks to have increased sharply from when we booked before.
Comment from Hotel Management
18 Feb 2024 by The Team at Grand Tirolia, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great time during your stay and that you found our staff brilliant and our facilities superb.We appreciate your feedback regarding the room temperature and are glad to hear that you were able to adjust the climate system to your liking. It's also fantastic to hear that you enjoyed the ski boot room and that it made a positive difference to your skiing experience.We're delighted that you opted for half board and enjoyed the superb breakfast and varied dinner menu. Your comments about the exceptional food on some nights are truly appreciated, and we will share them with our culinary team.Regarding pricing, we continuously review and adjust our rates to reflect market conditions and ensure that we offer fair value for our guests. We apologize if there was any discrepancy in pricing from your previous booking.We would be honored to welcome you back for another enjoyable stay in the future, and we look forward to the opportunity to exceed your expectations once again.Warm regards,The Team at Grand Tirolia
by A verified traveler
Posted 11 Feb 2024
by A verified traveler from San Francisco
Posted 8 Feb 2024
Overall property design and exceptional service provided by excellent staff.
Comment from Hotel Management
12 Feb 2024 by Das Team des Grand Tirolia, Hotel Management
Sehr geehrter Gast,herzlichen Dank für Ihr wertschätzendes Feedback zu Ihrem Aufenthalt. Es freut uns außerordentlich zu hören, dass Ihnen das Gesamtkonzept der Immobilie sowie der außergewöhnliche Service durch unser exzellentes Personal positiv in Erinnerung geblieben sind.Wir legen großen Wert darauf, unseren Gästen ein rundum gelungenes Erlebnis zu bieten, und Ihr Lob ist für uns eine Bestätigung unseres Engagements.Wir danken Ihnen für Ihren Besuch und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen.Mit herzlichen Grüßen,Das Team des Grand Tirolia
