Ratings based on 608 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Mar 2024
Booked hotel through Expedia because they had a breakfast and a pool (we have two kids). Our youngest who is 3 was excited about going swimming. When we got there, we were informed the pool was closed. On the hotel website, they indicated that the pool was closed but no where in the booking tbrough Expedia did it indicate that the pool was closed. Thanks Expedia - was extremely disappointed. Another recent experience through Expedia has me thinking I will use a different service next time around.
Comment from Hotel Management
24 Mar 2024 by Missy, Hotel Management
Dear Eric,Thank you for being our guest and taking the time to provide us with your feedback. It sounds like you are more upset with Expedia, than you are of us at the hotel in which this review is for. I am sorry that you weren't informed about the pool closure. We have done everything we can to try and ensure guests know a head of time about the pool, as we know how important a pool is to the travelling family! I do hope you enjoyed your stay otherwise. We hope to welcome you back to the hotel again, once the pool is back up and running!Missy ThompsonOperations Supervisor
by A verified traveler
Posted 11 Feb 2024
Unfortunately the pool and the elevators were not functioning during our stay.
Comment from Hotel Management
12 Feb 2024 by Missy, Hotel Management
Dear Tiffany, Thank you for being our guest and taking the time to provide us with your feedback from your recent stay. I do appreciate how the pool being closed can affect a guest's stay, which is why we have been doing everything we can possibly do to ensure guests are aware ahead of time, in case it is a deal breaker and want to cancel to stay elsewhere. The pool has been out of order for several months now as we are waiting on parts to be built to fix the issue. I do apologize about the elevators having some issues. We did have a call out for a technician to come and resolve the issue.I do hope you would be willing to give us another try, perhaps when the pool re-opens!Missy ThompsonOperations Supervisor
by A verified traveler from Midland
Posted 24 Jan 2024
Great hotel, needs a restaurant
Comment from Hotel Management
28 Jan 2024 by Missy, Hotel Management
Dear Ross, Thank you for being our guest and taking the time to leave a review. It's wonderful to hear that you enjoyed your stay and our hotel suited your needs. The Homewood Brand is an extended stay brand and being an all-suites hotel, having the option to cook in your suite, there isn't a need to have a full-service restaurant onsite, and we do have some wonderful options of restaurants right next door to us. We do offer a great breakfast 7 days a week and do an evening social on Wednesdays evenings with light snacks. We hope should your travels bring you back to the area, you will consider staying with us again.
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
18 Jan 2024 by Missy, Hotel Management
Dear Carlos,Thank you for being our guest and taking the time to rate us. It seems like you had a great stay based on your score. We hope should your travels bring you back to Cambridge, you consider calling us your home away from home again!Missy ThompsonOperations Supervisor
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
18 Jan 2024 by Missy, Hotel Management
Dear Babu,Thanks for being our guest and taking the time to rate us! It seems like you had a great stay. We hope you will allow us to be your home away from home again, if your travels bring you back to the area.Missy ThompsonOperations Supervisor
by A verified traveler
Posted 31 Dec 2023
More than perfect 👍
Comment from Hotel Management
3 Jan 2024 by Missy, Hotel Management
Dear Hasan,Thank you for being our guest and taking the time to rate us. It's so wonderful to hear that you had a perfect stay! We strive to provide a great stay for all our guests and ensure they feel like we are their home away from home. We hope to welcome you home again soon, should your travels bring you back to our area!
by A verified traveler
Posted 24 Dec 2023
Nothing really. Same as usually
Comment from Hotel Management
3 Jan 2024 by Missy, Hotel Management
Dear Sabrina,Thank you for being our guest and taking the time to provide your feedback. It's great to know we are providing a consistent service for your stays with us, however I would love to know what we could be doing different to turn your 3 into a 4 or 5?! I appreciate any additional feedback you are willing to share, as we continue to find ways to improve. We look forward to welcoming you back again soon.
by A verified traveler
Posted 17 Dec 2023
Had a beautiful suite. It is a nice place to stay.
Comment from Hotel Management
18 Dec 2023 by Missy, Hotel Management
Dear Kristin,Thank you for being our guest and taking the time to review your stay. It's great to hear our suites suited your needs and met your expectations. We strive to provide a great stay for all our guests. We hope to welcome you back again soon.
by A verified traveler
Posted 5 Dec 2023 on Hotels
Especially spacious rooms, clean, and well appointed. The staff, Madyson, checked on us daily to make sure our stay was great. I'd recommend this place to anyone, and plan to here again on my next visit.
Comment from Hotel Management
18 Dec 2023 by Missy, Hotel Management
Dear Robert,Thank you for being our guest and taking the time to provide your feedback from your stay. It's wonderful to know our clean and spacious suites suited your needs. Madisyn is a great addition to our team, and having the text messaging service in place, really helps us ensure guests can get a hold of us when it's convenient for them, and for us to ensure you are enjoying your stay and if there's anything we can do to make it better! We look forward to welcoming you home again soon.
by A verified traveler
Posted 19 Nov 2023
Great stay
Comment from Hotel Management
18 Dec 2023 by Missy, Hotel Management
Dear Rick,Thanks for taking the time to rate us. It seems like you had an enjoyable stay! We hope to welcome you back again soon, should your travels bring you back to our area.
