Ratings based on 329 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mississauga
Posted 3 May 2024
Great service
by A verified traveler
Posted 15 Apr 2024
Seemed very clean. A small problem of the TV not working was addressed.
Comment from Hotel Management
20 Apr 2024 by Best Western Plus, Fergus, Hotel Management
Hi Michael,We sincerely apologize for the inconvenience caused by the TV not working properly. Ensuring your comfort is our top priority, and we regret falling short of your expectations in this instance. Our team is committed to resolving this issue promptly to restore your experience to the standard we aim for. Thank you for bringing it to our attention.
by A verified traveler
Posted 7 Apr 2024
Nicely renovated Best Western. Always appreciate the hot breakfast with 2 kids.
Comment from Hotel Management
8 Apr 2024 by Best Western Plus, Fergus, Hotel Management
Hi James,Thank you for your kind words! I am glad you enjoyed the breakfast with your kids.
by A verified traveler
Posted 3 Apr 2024
Did not like the fact that staff were not the friendliness and hard to find staff when needed
Comment from Hotel Management
8 Apr 2024 by Best Western Plus, Fergus, Hotel Management
Hi Courtney, I apologize for any inconvenience caused by our staff not being readily available and for any lack of friendless you experienced. Your feedback is valuable, and we will address this matter to ensure a better experience for you and our future guests.
by A verified traveler
Posted 26 Feb 2024
We had some ants in our shower, and despite my attempts to wash them away, they kept returning. Additionally, when we checked in, we found that the door handle in our room was not working, so we had to switch to another room. Unfortunately, there were no Ubers available in the area, but the hotel staff kindly called us a cab. As a result, we were late for the wedding we were attending. I have video footage of the ants in our room if it is required for reference. Despite these issues, the hotel itself is nice, It was just unfortunate that our stay was marred by these problems, especially since we had travelled so far and were still late due to the door situation. and luckily we did not bring our baby because then that would have been even worse with the ant infestation.
Comment from Hotel Management
26 Feb 2024 by Best Western Plus, Hotel Management
Hello Ivan, Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you encountered during your stay. It is disheartening to learn about the presence of ants in your shower and the unexpected issue with the door handle in your room.We understand how frustrating it must have been to deal with these challenges, especially on a special occasion such as attending a wedding. Please know that our team made every effort to address the situation promptly by assisting you in switching rooms and arranging alternative transportation when Uber services were unavailable in the area.Your feedback is invaluable to us, and we are committed to taking the necessary steps to prevent similar occurrences in the future. We would like to assure you that your comfort and satisfaction are of the utmost importance to us.Once again, we apologize for the inconvenience you experienced and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Best Regards,Best Western Plus
by A verified traveler
Posted 23 Feb 2024
They actually charges 20$ per person to use the 2 bed room. Weird. Staff was good and decent
Comment from Hotel Management
26 Feb 2024 by Best Western Plus, Fergus, Hotel Management
Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words regarding our staff and service.Regarding the charge, our hotel allows 2 adults and 2 children under 12 in the room and if there is extra adult other than the 2 adults allowed in the room then there is 20 charges. When you booked the reservation through expedia there is the option to select number of adults, and you have chosen 2 adults. We apologize for any inconvenience this may have caused. Our pricing structure aims to accommodate various guest needs while maintaining the quality of our services. However, we understand your concerns and will take them into consideration for future improvements.We hope that despite this issue, you were able to enjoy your overall experience with us. We value your feedback and hope to welcome you back in the future for a more seamless stay.
by A verified traveler
Posted 18 Feb 2024
We arrived and checked in at 1:30pm despite the given check in time of 3pm. The receptionist was very nice to have check us in early. 👍
Comment from Hotel Management
20 Feb 2024 by Best Western Plus, Fergus, Hotel Management
Hi Raymond, Thank you for your positive review! We're delighted to hear that you had a pleasant experience with our receptionist and that they accommodated your early check in request with kindness. We strive to provide excellent service to all our guests, and we're glad we could meet your expectations. We look forward to welcoming you again in the future!
by A verified traveler
Posted 28 Jan 2024
Comment from Hotel Management
16 Feb 2024 by Best Western Plus, Fergus, Hotel Management
Hi Valerie, thank you for your feedback. We strive to provide exceptional service and experiences for all our guests. Thank you for choosing Best Western Plus, Fergus.
by A verified traveler from Quebec
Posted 26 Jan 2024
Comment from Hotel Management
16 Feb 2024 by Best Western Plus, Fergus, Hotel Management
Hi Emmanuel, thank you for your positive rating and feedback. We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're glad to have met your expectations. If there's anything we can do to make your next experience even better, please let us know. Thank you for choosing Best Western Plus, Fergus, and we look forward to serving you again soon.
by A verified traveler
Mother in law was hospitalized
Posted 24 Jan 2024 on HotelsMy second stay at The Best Western Plus hotel in Fergus was fantastic. The staff were incredibly friendly and helpful, making check-in and check-out a breeze. The room was lovely and well-maintained. I highly recommend it.
Comment from Hotel Management
24 Jan 2024 by Best Western Plus, Hotel Management
Thank you Drytha for such a wonderful review. We are glad that you had an easy stay with us.
