Ratings based on 107 Verified Reviews
4.5 Room cleanliness
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2023
Comment from Hotel Management
27 Dec 2023 by Rakuten STAY Kokura Station, Hotel Management
Thank you very much for your review. We are so happy that you had an enjoyable stay with us. We hope to see you again in the future.
by A verified traveler
Posted 10 Dec 2023
There were ring marks left on the coffee table by a previously used cup. I had to clean the table.
Comment from Hotel Management
12 Dec 2023 by Rakuten STAY Kokura Station, Hotel Management
Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for any inconvenience caused by the ring marks on the coffee table. This is certainly not the level of cleanliness we strive for. We will ensure that similar oversights are avoided in the future. We hope you will choose to stay with us again.
by A verified traveler
Posted 4 Dec 2023 on Hotels
Comment from Hotel Management
5 Dec 2023 by Rakuten STAY Kokura Station, Hotel Management
Thank you very much for choosing our hotel. We truly appreciate your positive feedback, and we look forward to the pleasure of hosting you again.
by A verified traveler
Posted 28 Nov 2023
Walkable to Kokura Station
Self-check in, so make sure you follow instructions sent to pre-register your information and make that process easier
Comment from Hotel Management
28 Nov 2023 by Rakuten STAY Kokura Station, Hotel Management
Thank you very much for staying with us. We're pleased to know that you found our hotel conveniently walkable to Kokura Station. Your mention of the self-check-in process is appreciated. It would be a pleasure to welcome you back in the future.
by A verified traveler
Posted 18 Nov 2023
Rakuten Stay Kokura was clean, modern, and efficient. It was a very comfortable stay, and very convenient for access to the JR station and shopping and dining in the nearby shotengai. Would use a Rakuten Stay again.
Comment from Hotel Management
19 Nov 2023 by Rakuten STAY Kokura Station, Hotel Management
I'm glad to hear that you had a positive experience at Rakuten Stay Kokura. Cleanliness, modern amenities, and convenience are essential factors for a comfortable stay, and it sounds like the hotel met your expectations. If you have any more feedback or if there's anything specific you'd like to share about your stay, feel free to let me know.
by A verified traveler
Posted 25 Oct 2023
Although you have to check in via a tablet, it was quite easy after trying a couple times.
Loved the hotel room, very roomy compared to a business hotel.
Easy to get around to find eateries, etc.
Had a nice time!
Comment from Hotel Management
25 Oct 2023 by Rakuten kokura, Hotel Management
Thank you very much for your review of our hotel. We're pleased to hear that you enjoyed our hotel room and things around the hotel! We hope to host you again in the future. Rakuten STAY Kokura Station
by A verified traveler
Posted 1 Oct 2023 on Hotels
Comment from Hotel Management
1 Oct 2023 by Rakuten STAY Kokura Station, Hotel Management
Thank you for sharing your rating! It seems like you had a fairly good experience with your stay. If you have any specific feedback or comments about your experience that you'd like to share, please feel free to let me know. Your insights can be helpful for other travelers and for the property itself.
by A verified traveler
Posted 2 Jul 2023
complicated check in, the check in code provided was not correct.
called service centre couple of times for check in
Comment from Hotel Management
3 Jul 2023 by 石山, Hotel Management
I apologize for the inconvenience you experienced during the check-in process. It seems that there were issues with the provided check-in code, and you had to contact the service center multiple times to resolve the problem. I understand that this must have been frustrating for you. Your feedback is valuable, and I will make sure to pass it along to the appropriate parties to improve the check-in procedures. Thank you for bringing this to our attention, and I apologize again for any inconvenience caused.
by A verified traveler
Posted 7 Jun 2023
Comment from Hotel Management
12 Jun 2023 by Rakuten STAY 小倉駅前, Hotel Management
この度は当施設をご利用いただき、誠にありがとうございます。またお近くへお越しの際は、当施設を何卒よろしくお願いいたします。
by A verified traveler from Mililani
Posted 25 Nov 2022
The room was large and new looking. Very clean as well as a big bathroom. Well equipped with comfortable bed. Very happy with location close to main train station with lots of stores. Easy self check-in. I couldn't be happier except for the terrible Wi-Fi. Had to struggle with that for the 3 days I was there. If it wasn't for the Wi-Fi, everything would've been perfect.
Comment from Hotel Management
28 Nov 2022 by Rakuten STAY Kokura Station, Hotel Management
Thank you very much for choosing our hotel and taking the time to review your stay with us. We are pleased to hear that you are satisfied with our location, the bathroom, and the bed. Please accept our sincere apology for the issue you encountered during your stay. Your concerns have been shared with our team for future improvement, and we will do everything we can to ensure the quality is better. Hopefully, you will visit us again for a better experience.
